Big Picture Framing

★★★☆☆
  • 81 Union St

    Newton Center, MA 02459

    Map & Directions
  • 617-630-0300

About Big Picture Framing

Details
Hours
Tue - Fri, 10am - 6pm; Sat, 9:30am - 5:30pm; Sun, Mon, closed
2.5 2
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(First is my initial review, followed by my edited review of location):

OK, decided to go and finally get my wedding picture framed. Very nice people, good pricing during the 50% off sale. They only needed 2 weeks, I told them I'd come back in 1 month! I still called to verify that the frame was done the day before...they said "sure, it looks beautiful".
They are located 1hour each way from my house. We finally get there and apparently they hadn't even started working on it. The gentleman there said it could take him 1/2 hour, so we decided to wait.
Finally we go to pick it up, it's wrapped in paper but looks good. We come home to find that there's huge waves and you can't even see the picture when up on the wall.
We take it back, he said he'll try to work on it. 2 weeks later we go back again (2 hour trip + waiting time+ baby in the back seat) to show him something I KNOW that he couldn't have missed and chose to give to us anyway.
He said he would try to fix it. We go back. The picture, again looks good in the dim lights of the store. As soon as we go outside in the sunlight, I noticed red letters writing, HUGE, ALL OVER my professional big wedding picture! We take it right back only to find out it was...RUINED. There's nothing they could do for it.
Of course, like the other times, he barely apologized and offered for us to go and reprint another picture, on them and they would reimburse us.
ARE YOU KIDDING ME?!?!?! I was SO upset at this point! I got a full refund! I'm sure they could probably reimburse for a reprint of the picture I'm just so upset I don't even want to go anywhere near the place again!

After a few weeks from this prior review above, the owner contacted me to apologize personally and try to make this better after reading the review. There was a lot of trying from both parts as it was a lot harder to find my wedding photographer from 5 years ago, get a new picture, and then it wasn't the right one, so more running around for me to get another one and get it photoshoped.
At the end of the day, after A LOT of frustrations from both parts, the owner did give us the frame for free and we paid for the picture reprint and photoshop. It is finally done and it looks great.
I appreciate the steps that the store and owner took to make this better. A bigger chain store would not have done this and my picture is finally looking perfect on the wall.

4
★★★★☆

(First is my initial review, followed by my edited review of location):

OK, decided to go and finally get my wedding picture framed. Very nice people, good pricing during the 50% off sale. They only needed 2 weeks, I told them I'd come back in 1 month! I still called to verify that the frame was done the day before...they said "sure, it looks beautiful".
They are located 1hour each way from my house. We finally get there and apparently they hadn't even started working on it. The gentleman there said it could take him 1/2 hour, so we decided to wait.
Finally we go to pick it up, it's wrapped in paper but looks good. We come home to find that there's huge waves and you can't even see the picture when up on the wall.
We take it back, he said he'll try to work on it. 2 weeks later we go back again (2 hour trip + waiting time+ baby in the back seat) to show him something I KNOW that he couldn't have missed and chose to give to us anyway.
He said he would try to fix it. We go back. The picture, again looks good in the dim lights of the store. As soon as we go outside in the sunlight, I noticed red letters writing, HUGE, ALL OVER my professional big wedding picture! We take it right back only to find out it was...RUINED. There's nothing they could do for it.
Of course, like the other times, he barely apologized and offered for us to go and reprint another picture, on them and they would reimburse us.
ARE YOU KIDDING ME?!?!?! I was SO upset at this point! I got a full refund! I'm sure they could probably reimburse for a reprint of the picture I'm just so upset I don't even want to go anywhere near the place again!

After a few weeks from this prior review above, the owner contacted me to apologize personally and try to make this better after reading the review. There was a lot of trying from both parts as it was a lot harder to find my wedding photographer from 5 years ago, get a new picture, and then it wasn't the right one, so more running around for me to get another one and get it photoshoped.
At the end of the day, after A LOT of frustrations from both parts, the owner did give us the frame for free and we paid for the picture reprint and photoshop. It is finally done and it looks great.
I appreciate the steps that the store and owner took to make this better. A bigger chain store would not have done this and my picture is finally looking perfect on the wall.

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.

OK, decided to go and finally get my wedding picture framed. Very nice people, good pricing during the 50% off sale. They only needed 2 weeks, I told them I'd come back in 1 month! I still called to verify that the frame was done the day before...they said "sure, it looks beautiful".
They are located 1hour each way from my house. We finally get there and apparently they hadn't even started working on it. The gentleman there said it could take him 1/2 hour, so we decided to wait.
Finally we go to pick it up, it's wrapped in paper but looks good. We come home to find that there's huge waves and you can't even see the picture when up on the wall.
We take it back, he said he'll try to work on it. 2 weeks later we go back again (2 hour trip + waiting time+ baby in the back seat) to show him something I KNOW that he couldn't have missed and chose to give to us anyway.
He said he would try to fix it. We go back. The picture, again looks good in the dim lights of the store. As soon as we go outside in the sunlight, I noticed red letters writing, HUGE, ALL OVER my professional big wedding picture! We take it right back only to find out it was...RUINED. There's nothing they could do for it.
Of course, like the other times, he barely appologized and offered for us to go and reprint another picture, on them and they would reinburse us.
ARE YOU KIDDING ME?!?!?! I was sooooooo upset at this point! I got a full refund! I'm sure they could probably reinburse for a reprint of the picture I'm just so upset I don't even want to go anywhere near the place again!

0
★☆☆☆☆

OK, decided to go and finally get my wedding picture framed. Very nice people, good pricing during the 50% off sale. They only needed 2 weeks, I told them I'd come back in 1 month! I still called to verify that the frame was done the day before...they said "sure, it looks beautiful".
They are located 1hour each way from my house. We finally get there and apparently they hadn't even started working on it. The gentleman there said it could take him 1/2 hour, so we decided to wait.
Finally we go to pick it up, it's wrapped in paper but looks good. We come home to find that there's huge waves and you can't even see the picture when up on the wall.
We take it back, he said he'll try to work on it. 2 weeks later we go back again (2 hour trip + waiting time+ baby in the back seat) to show him something I KNOW that he couldn't have missed and chose to give to us anyway.
He said he would try to fix it. We go back. The picture, again looks good in the dim lights of the store. As soon as we go outside in the sunlight, I noticed red letters writing, HUGE, ALL OVER my professional big wedding picture! We take it right back only to find out it was...RUINED. There's nothing they could do for it.
Of course, like the other times, he barely appologized and offered for us to go and reprint another picture, on them and they would reinburse us.
ARE YOU KIDDING ME?!?!?! I was sooooooo upset at this point! I got a full refund! I'm sure they could probably reinburse for a reprint of the picture I'm just so upset I don't even want to go anywhere near the place again!

Pros: OK pricing during 50% off sale!

Cons: They RUINED my wedding picture!

 

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