Rentnoho.com

★☆☆☆☆
42.3133 -72.6269
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413-582-0300

90 Conz St

Northampton, MA

01060

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About Rentnoho.com

Real Estate

Real Estate
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My friend and I were searching for a place in Northampton to be closer to work and school. Naturally we went to rentnoho.com - how convenient, we thought, after Craigslist wasn't panning out. Turned out to be one of the worst and most degrading experiences in looking for an apartment in our lives. Our agent was very sweaty and nervous and continued to fan herself as she showed us the place. We explained how we had great credit but it was our first time renting - and she replied, "well, that's how you get rental history!" so we didn't sweat it. We submitted our applications and a few days later, were informed that we were rejected for a "lack of rental history." never mind that we had jobs, never mind that we had excellent credit scores and guarantors - we were being rejected because we had no rental history when WE WERE TOLD IT WOULDN'T BE A PROBLEM. We were told we would be refunded for the exorbitant "realtors fee" that is UNHEARD OF anywhere and possibly ILLEGAL, but the $100 we submitted in "application processing fees" was not refundable. $25 PER FORM. It was evident that they HAD NOT EVEN READ our applications. I replied to the broker, explaining that I felt we were treated unprofessionally, that we were not told of the owners wishes, that the application process should have stopped then and there if we had been notified. The broker's response? "GROW UP! YOU ARE A ADULT! hard to hear no I guess!" five minutes later, "PS based on your immature response I now agree with the landlords decision." I felt it was best to not respond, but one of our guarantors was very offended and contacted the broker, requesting our app fees back. He got a much different response - "I will refund your fees, however I am surprised you condone bullying." This is evidently hardly a credible company with unprofessional, disrespectful employees who have no sense of not only moral responsibly, but basic customer service skills and English grammar. I voided the check for the deposit, but much to my dismay the check for the app fees had already cleared. So much for the refund.

1
★☆☆☆☆

My friend and I were searching for a place in Northampton to be closer to work and school. Naturally we went to rentnoho.com - how convenient, we thought, after Craigslist wasn't panning out. Turned out to be one of the worst and most degrading experiences in looking for an apartment in our lives. Our agent was very sweaty and nervous and continued to fan herself as she showed us the place. We explained how we had great credit but it was our first time renting - and she replied, "well, that's how you get rental history!" so we didn't sweat it. We submitted our applications and a few days later, were informed that we were rejected for a "lack of rental history." never mind that we had jobs, never mind that we had excellent credit scores and guarantors - we were being rejected because we had no rental history when WE WERE TOLD IT WOULDN'T BE A PROBLEM. We were told we would be refunded for the exorbitant "realtors fee" that is UNHEARD OF anywhere and possibly ILLEGAL, but the $100 we submitted in "application processing fees" was not refundable. $25 PER FORM. It was evident that they HAD NOT EVEN READ our applications. I replied to the broker, explaining that I felt we were treated unprofessionally, that we were not told of the owners wishes, that the application process should have stopped then and there if we had been notified. The broker's response? "GROW UP! YOU ARE A ADULT! hard to hear no I guess!" five minutes later, "PS based on your immature response I now agree with the landlords decision." I felt it was best to not respond, but one of our guarantors was very offended and contacted the broker, requesting our app fees back. He got a much different response - "I will refund your fees, however I am surprised you condone bullying." This is evidently hardly a credible company with unprofessional, disrespectful employees who have no sense of not only moral responsibly, but basic customer service skills and English grammar. I voided the check for the deposit, but much to my dismay the check for the app fees had already cleared. So much for the refund.

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We contacted rentnoho.com for an appointment to see two apartments about a week in advance. Waited for confirmation for the appointment and thought we got it since they offered a time to meet us that day (all communication was through email because all phone calls went straight to voicemail & messages were not returned). Two days before our appointment we still hadn't received any official confirmation as no contact phone number or name of agent was provided through email communication even after repeated emails (where we provided our contact phone number). Day of the appointment, agent was not surprisingly a no-show and did not call us either. Phone calls to the office again went to voicemail. I would not recommend them but if you must definitely make sure you get to talk to a real live person, get their name and contact number. Thank goodness we didn't rely on rentnoho.com to help us find a place that day.

1
★☆☆☆☆

We contacted rentnoho.com for an appointment to see two apartments about a week in advance. Waited for confirmation for the appointment and thought we got it since they offered a time to meet us that day (all communication was through email because all phone calls went straight to voicemail & messages were not returned). Two days before our appointment we still hadn't received any official confirmation as no contact phone number or name of agent was provided through email communication even after repeated emails (where we provided our contact phone number). Day of the appointment, agent was not surprisingly a no-show and did not call us either. Phone calls to the office again went to voicemail. I would not recommend them but if you must definitely make sure you get to talk to a real live person, get their name and contact number. Thank goodness we didn't rely on rentnoho.com to help us find a place that day.

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Although commendable for staying clear of bad listings, like undergraduate dumps, mildewy creakers, and other manifestations of untenable housing, Rentnoho has a thing or two to learn about making amends for their mistakes.

We drove up from PA for two days in March '09, saw about 16 houses, and settled on one of Rentnoho's listings. The realtor gave us the application, confidently told us we were the first interested party and, pending approval, would be contacted within a few days. "The address?" we asked her as she was about to drive away. "9B Main St in Hatfield," she answered.

It was not 9B. It was 9A.

We drove back to PA and called them four days later after erroneously waiting an extra day for them to call. "Hi, sorry we've been busy. Yes, you got the back apartment."

The back apartment? Yes, the back apartment. They rented us the wrong apartment, a dungeon of a place only $100 cheaper, and the right apartment had been rented that morning. Terrific. "You have to understand, this hurts me too," the owner told me. (I'm paraphrasing) "Now I've lost money on both the listings." The owner had called that morning to pull the front apartment listing, because a friend/relative had inclined to rent it from under our feet. This was apparently the owner's strategy for consoling me.

The owner would have liked to blame the mistake solely on the realtor who showed us the listing. But the ball was dropped again at Rentnoho's register, where the check we'd written them for 60% of the rent clearly did not correspond to Apartment 9B. They'd either neglected the inconsistency, or hoped to pocket the $60 difference in the amount.

It is lamentable that Rentnoho seems to have the rental market cornered in this town. One indication of this is that we had no choice but to continue working with them, when we returned to town in mid-April. Their conduct might be the consequence of this easy monopoly, in which mistakes can be made without then making amends. Before turning to Rentnoho, I would recommend that all comers first scour craigslist, check out the very resourceful www.umoch.org set up by the local universities, and drive around a bit, pre-dot-com style, and look for the lawn signs. Against all odds, we found our new place that way.

1
★☆☆☆☆

Although commendable for staying clear of bad listings, like undergraduate dumps, mildewy creakers, and other manifestations of untenable housing, Rentnoho has a thing or two to learn about making amends for their mistakes.

We drove up from PA for two days in March '09, saw about 16 houses, and settled on one of Rentnoho's listings. The realtor gave us the application, confidently told us we were the first interested party and, pending approval, would be contacted within a few days. "The address?" we asked her as she was about to drive away. "9B Main St in Hatfield," she answered.

It was not 9B. It was 9A.

We drove back to PA and called them four days later after erroneously waiting an extra day for them to call. "Hi, sorry we've been busy. Yes, you got the back apartment."

The back apartment? Yes, the back apartment. They rented us the wrong apartment, a dungeon of a place only $100 cheaper, and the right apartment had been rented that morning. Terrific. "You have to understand, this hurts me too," the owner told me. (I'm paraphrasing) "Now I've lost money on both the listings." The owner had called that morning to pull the front apartment listing, because a friend/relative had inclined to rent it from under our feet. This was apparently the owner's strategy for consoling me.

The owner would have liked to blame the mistake solely on the realtor who showed us the listing. But the ball was dropped again at Rentnoho's register, where the check we'd written them for 60% of the rent clearly did not correspond to Apartment 9B. They'd either neglected the inconsistency, or hoped to pocket the $60 difference in the amount.

It is lamentable that Rentnoho seems to have the rental market cornered in this town. One indication of this is that we had no choice but to continue working with them, when we returned to town in mid-April. Their conduct might be the consequence of this easy monopoly, in which mistakes can be made without then making amends. Before turning to Rentnoho, I would recommend that all comers first scour craigslist, check out the very resourceful www.umoch.org set up by the local universities, and drive around a bit, pre-dot-com style, and look for the lawn signs. Against all odds, we found our new place that way.

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