Patrick Subaru North

★☆☆☆☆
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Hi,

I purchased a used 06 Nissan Altima from your Subaru Store 3 weeks ago from Patrick Subaru In Shrewsbury ma. I am veeeery angry, upset and dissatisfied with my purchase. The vehicle was misrepresented to me by the salesman. He failed to inform me that the car had been in an accident. As soon as I drove the car off the lot (note that an inspection was not done and only 1 key was given to me, poor service), I had problems with the front end. I brought it to the dealer. repairs were done. As soon as I got it back I noticed it still had issues in front end. Alignment wasn?t right and it bucked when going slow. Dealer picked it up and performed an alignment and a Nissan inspection at my request. When I got it back the car still bucked and there was a rattling sound maybe from engine maybe from front end. I called to complain and requested a refund. As with every step in the process I had to call and complain multiple times prior to getting any offers to rectify the situation. I was offered a 5 year warranty which I accepted as I assumed that I could live with the bucking and sounds if they did not get worse. 3 days later they did get worse. Much worse. Additionally a new knocking sound started when going over any bumps in the road. Sounds just like it did when I first drove off lot. It needed new struts then and all have been replaced. So not sure how this could be occurring again. Engine sound is much worse and it still bucks when driving slowly. So I called the dealership and again requested a full refund. I was denied this and was again offered a trade in (trying to up sell me) but now they said I could not have warranty as they cancelled it already. So not sure how this could be occurring again. Engine sound is much worse and it still bucks when driving slowly. So I called the dealership and again requested a full refund. I was denied this and was again offered a trade in (trying to up sell me) but now they said I could not have warranty asthey cancelledit

0
★☆☆☆☆

Hi,

I purchased a used 06 Nissan Altima from your Subaru Store 3 weeks ago from Patrick Subaru In Shrewsbury ma. I am veeeery angry, upset and dissatisfied with my purchase. The vehicle was misrepresented to me by the salesman. He failed to inform me that the car had been in an accident. As soon as I drove the car off the lot (note that an inspection was not done and only 1 key was given to me, poor service), I had problems with the front end. I brought it to the dealer. repairs were done. As soon as I got it back I noticed it still had issues in front end. Alignment wasn?t right and it bucked when going slow. Dealer picked it up and performed an alignment and a Nissan inspection at my request. When I got it back the car still bucked and there was a rattling sound maybe from engine maybe from front end. I called to complain and requested a refund. As with every step in the process I had to call and complain multiple times prior to getting any offers to rectify the situation. I was offered a 5 year warranty which I accepted as I assumed that I could live with the bucking and sounds if they did not get worse. 3 days later they did get worse. Much worse. Additionally a new knocking sound started when going over any bumps in the road. Sounds just like it did when I first drove off lot. It needed new struts then and all have been replaced. So not sure how this could be occurring again. Engine sound is much worse and it still bucks when driving slowly. So I called the dealership and again requested a full refund. I was denied this and was again offered a trade in (trying to up sell me) but now they said I could not have warranty as they cancelled it already. So not sure how this could be occurring again. Engine sound is much worse and it still bucks when driving slowly. So I called the dealership and again requested a full refund. I was denied this and was again offered a trade in (trying to up sell me) but now they said I could not have warranty asthey cancelledit

Pros: NONE

Cons: See nightmare

 

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