I'm in the process of purchasing my first home, a gorgeous condo. FSM is their management company, and I've called a few times with questions. I work full-time, so all of my calls were after "normal business hours." The few and far between times I couldn't talk with a physical person, they were always great about responding. Mary is the representative for my complex, and she's one of the sweetest, well-informed people I've had the pleasure of speaking with. Not that people can choose their condo manager -- but if I could choose, I'd request her a thousand times!