Bertera Automobile & Truck

★★★★☆
  • 160 Westfield St Ste 1

    West Springfield, MA 01089

    Map & Directions
  • 413-827-8777

Automotive

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I purchased a car from Bertera and brought it back to them twice WITHIN 30 days. Each time they said nothing was wrong with it and told me to bring it to Toyota, "they would say the same thing". So I brought it to Toyota and at the time I

3
★★★★★

I purchased a car from Bertera and brought it back to them twice WITHIN 30 days. Each time they said nothing was wrong with it and told me to bring it to Toyota, "they would say the same thing". So I brought it to Toyota and at the time I

.

I called originally for a cheaper car, and was "assured" it was there and waiting by Victor. I drove 2 damn hours and get there and they don't have it. But obv. they have a more expensive one and urge me to test drive it. I say what the

3
★★★★★

I called originally for a cheaper car, and was "assured" it was there and waiting by Victor. I drove 2 damn hours and get there and they don't have it. But obv. they have a more expensive one and urge me to test drive it. I say what the

.

I went to Bertera Auto Body, after an accident, and was given misinformation on the status of my car from the beginning. Any time that I would call to check on the status, I was treated with disrespect. When my vehicle was finally finished, (two weeks after the promise date), they never called me, lucky I called to check the status, again. Since getting the vehicle back I have made several return trips due to a lack of heat in the vehicle. I am under the impression that they lack, no only skilled office personnel, but also skilled technicians.

0
★☆☆☆☆

I went to Bertera Auto Body, after an accident, and was given misinformation on the status of my car from the beginning. Any time that I would call to check on the status, I was treated with disrespect. When my vehicle was finally finished, (two weeks after the promise date), they never called me, lucky I called to check the status, again. Since getting the vehicle back I have made several return trips due to a lack of heat in the vehicle. I am under the impression that they lack, no only skilled office personnel, but also skilled technicians.

Pros: none

Cons: long repair times, poor communications, rude staff

 

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