Mykolisa Studio

★☆☆☆☆

About Mykolisa Studio

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We hired Mykolisa as our wedding photographer, and they performed an adequate job before and during the wedding. Communication was good, and the photographer was easy to work with.

However, after the wedding, the honeymoon came to an abupt end. They took longer than promised to upload our online proofs and deliver our finished album and DVD. My emails and phone calls to inquire about the progress of our wedding album went unanswered for weeks. Their voicemail box was frequently full, so I couldn't even leave a message. I suspect other customers were having the same communication problems with them.

When I did finally get in contact with them, they explained that they were dealing with some personal family health issues. That is understandable, but at least they could've had the professional courtesy to write me a short email or give me a quick phone call to let me know. I would've been understanding about it. But instead, they just left me in the dark feeling ignored. How can a small business jeopardize their livelihood by treating their customers like this?

Fortunately, the finished product looked good. But because of their poor customer service, I cannot recommend this photography studio to anyone.

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★☆☆☆☆

We hired Mykolisa as our wedding photographer, and they performed an adequate job before and during the wedding. Communication was good, and the photographer was easy to work with.

However, after the wedding, the honeymoon came to an abupt end. They took longer than promised to upload our online proofs and deliver our finished album and DVD. My emails and phone calls to inquire about the progress of our wedding album went unanswered for weeks. Their voicemail box was frequently full, so I couldn't even leave a message. I suspect other customers were having the same communication problems with them.

When I did finally get in contact with them, they explained that they were dealing with some personal family health issues. That is understandable, but at least they could've had the professional courtesy to write me a short email or give me a quick phone call to let me know. I would've been understanding about it. But instead, they just left me in the dark feeling ignored. How can a small business jeopardize their livelihood by treating their customers like this?

Fortunately, the finished product looked good. But because of their poor customer service, I cannot recommend this photography studio to anyone.

Pros: Pictures and album were OK

Cons: Terrible post-wedding communications and delivery times

 

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