Chelmsford Garage Door

★☆☆☆☆
  • 115 Elm St

    Chelmsford, MA 01824

    Map & Directions
  • 978-256-7039

About Chelmsford Garage Door

Hours
Mon 08:00 AM-05:00 PM;Tue 08:00 AM-05:00 PM;Wed 08:00 AM-05:00 PM;Thu 08:00 AM-05:00 PM;Fri 08:00 AM-05:00 PM;Sat 08:00 AM-12:00 PM

Home & Garden

Home & Garden
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Dealing with them on the phone to set up the service call was just awful. I needed a garage door serviced for a property that I rent out. I spoke with them and left it that I would have my tenant call back to schedule the service when someone would be home.

Two days later, my tenant called me to say that she left 2 messages and no one called her back.

I then tried contacting them. I personally left three messages that did not get returned. My last message was clear that I was frustrated and would have to go elsewhere if they won't talk to me.

I finally called one more time and the woman who answered was rude, telling me she had since spoken to my tenant and felt she was being responsive. I pointed out that's not true because I left three messages that went unanswered upon which she got angry saying she went ""above and beyond"" to try and get this service call scheduled.

I held my breath and let it go since the service call was already scheduled.

The work they did was good and it was a fair price. It's a shame that seemingly good service on the door itself was marred by horrible customer service on the scheduling. It left a very bad taste in my mouth. Next time I'll call Sears.

0
★☆☆☆☆

Dealing with them on the phone to set up the service call was just awful. I needed a garage door serviced for a property that I rent out. I spoke with them and left it that I would have my tenant call back to schedule the service when someone would be home.

Two days later, my tenant called me to say that she left 2 messages and no one called her back.

I then tried contacting them. I personally left three messages that did not get returned. My last message was clear that I was frustrated and would have to go elsewhere if they won't talk to me.

I finally called one more time and the woman who answered was rude, telling me she had since spoken to my tenant and felt she was being responsive. I pointed out that's not true because I left three messages that went unanswered upon which she got angry saying she went ""above and beyond"" to try and get this service call scheduled.

I held my breath and let it go since the service call was already scheduled.

The work they did was good and it was a fair price. It's a shame that seemingly good service on the door itself was marred by horrible customer service on the scheduling. It left a very bad taste in my mouth. Next time I'll call Sears.

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