Auto Plus

★★★★★
Quality Automotive Parts, Service and Repairs.
  • 515 S Grace St

    Addison, IL 60101

    Map & Directions
  • 630-543-1488

5.0 3
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There is not a finer establishment in the western suburbs than Auto Plus -- and I mean ANY establishment. I have taken my cars to Auto Plus on and off for the past year or two and have always been satisfied with their work as well as their prices. But my last encounter with them has put them into a whole other category.\r\n\r\nMy car needed a 15K maintenance, which by the owners manuel calls for a rotation of tires and then checking and inspecting many things. I called up the dealership and they quoted me $195.00. I called up Auto Plus and they said we inspect and check all that stuff on every car we have in for repair. So I dropped my car off on a very busy morning with the request that I needed it back by Noon. Now, this was going to be a bit of a problem because that wasn't noted on my appointment when I made it the previous day and they had 36 cars in for repairs that day...but they would do their best. \r\n\r\nLo and behold at 11:30 am my doorbell rings...that's right...at my house...and there is my car in my driveway with one of Auto Plus' fine employees handing me my keys and an invoice. I look at the invoice and start walking away to get my wallet when I see that the total that I owe is $0....that's right $0.....because they do tire rotations for free, Mr. Employee tells me.\r\n\r\nFolks...you can not do better than that. Not only did they go out of their way and at some personal sacrifice, I'm sure, to have my car ready by Noon...they personally delivered it to me and they charged me nothing. I only wish all businesses I dealt with had Auto Plus' committment to honesty, integrity and service. What a world that would be.....

2
★★★★★

There is not a finer establishment in the western suburbs than Auto Plus -- and I mean ANY establishment. I have taken my cars to Auto Plus on and off for the past year or two and have always been satisfied with their work as well as their prices. But my last encounter with them has put them into a whole other category.\r\n\r\nMy car needed a 15K maintenance, which by the owners manuel calls for a rotation of tires and then checking and inspecting many things. I called up the dealership and they quoted me $195.00. I called up Auto Plus and they said we inspect and check all that stuff on every car we have in for repair. So I dropped my car off on a very busy morning with the request that I needed it back by Noon. Now, this was going to be a bit of a problem because that wasn't noted on my appointment when I made it the previous day and they had 36 cars in for repairs that day...but they would do their best. \r\n\r\nLo and behold at 11:30 am my doorbell rings...that's right...at my house...and there is my car in my driveway with one of Auto Plus' fine employees handing me my keys and an invoice. I look at the invoice and start walking away to get my wallet when I see that the total that I owe is $0....that's right $0.....because they do tire rotations for free, Mr. Employee tells me.\r\n\r\nFolks...you can not do better than that. Not only did they go out of their way and at some personal sacrifice, I'm sure, to have my car ready by Noon...they personally delivered it to me and they charged me nothing. I only wish all businesses I dealt with had Auto Plus' committment to honesty, integrity and service. What a world that would be.....

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I have been going to Auto plus for several years. The front desk personel is very friendly and helpful. I will continue going to Auto Plus in the future.

2
★★★★★

I have been going to Auto plus for several years. The front desk personel is very friendly and helpful. I will continue going to Auto Plus in the future.

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While on the highway, my water pump belt gave out. The car was in danger of overheating, and my phone showed Auto Plus was the closest mechanic nearby. You can imagine the dread I felt: my car is in trouble, and I'm using an unknown mechanic. It turned out to be the best car-related thing that happened to me. The people at Auto Plus Inc were willing to talk for a while to explain what was wrong, what else looked troublesome, and what it all meant. My car was a '92 and I wanted to get another year out of it and they gave me an honest, lucid explanation of what we might need to do to get there. They let me know we could use cheaper brake replacements, and what exactly that would mean safety-wise - that really made me feel like I had some control over an often opaque process. They do loaner cars for free. They are quick but careful. They never recommend unneeded work. They do what you need, when you need it. Like all smart companies, they aren't trying to bleed you for cash now - they want long-term customers, so they perform only necessary repairs knowing you'll come back for the service and great work. I can't say enough good things about this place! They followed up with coupons and a newsletter; they really seem to care. I'll be using them for a long time!

2
★★★★★

While on the highway, my water pump belt gave out. The car was in danger of overheating, and my phone showed Auto Plus was the closest mechanic nearby. You can imagine the dread I felt: my car is in trouble, and I'm using an unknown mechanic. It turned out to be the best car-related thing that happened to me. The people at Auto Plus Inc were willing to talk for a while to explain what was wrong, what else looked troublesome, and what it all meant. My car was a '92 and I wanted to get another year out of it and they gave me an honest, lucid explanation of what we might need to do to get there. They let me know we could use cheaper brake replacements, and what exactly that would mean safety-wise - that really made me feel like I had some control over an often opaque process. They do loaner cars for free. They are quick but careful. They never recommend unneeded work. They do what you need, when you need it. Like all smart companies, they aren't trying to bleed you for cash now - they want long-term customers, so they perform only necessary repairs knowing you'll come back for the service and great work. I can't say enough good things about this place! They followed up with coupons and a newsletter; they really seem to care. I'll be using them for a long time!

Pros: knowledgeable staff, honest accurate appraisals, great work

 

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