Brooks Shoe SVC

★★☆☆☆

About Brooks Shoe SVC

Categories
Hours
Mon-Fri 8am-5:30pm

Personal Services

Personal Services
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2.0 5
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Forget about ?forget the hype?
Brooks shoes have been a mainstay in the Chicago Market with unwavering service and quality work. I?ve used them over the past twenty five years; my friends have used them for as long or longer.

If you really need your Ferragamos, Aldens, Tods? and the like become as new again, there is no better place to go. American craftsmanship at it?s very best! Thank you.

2
★★★★★

Forget about ?forget the hype?
Brooks shoes have been a mainstay in the Chicago Market with unwavering service and quality work. I?ve used them over the past twenty five years; my friends have used them for as long or longer.

If you really need your Ferragamos, Aldens, Tods? and the like become as new again, there is no better place to go. American craftsmanship at it?s very best! Thank you.

Pros: Quality craftsmanship; Very kind staff; Quick replies to email

Cons: Nothing so far

.

After a recent experience at Brooks, here are three reasons why I recommend not soliciting this establishment:

1) I was quoted a price for a given amount of work, and they ended up doing less work than they had said (without notifying me!) and permanently altering my item in a manner in which I didn't want.

2) Exorbitantly expensive, given the amount of work that was done

3) I was treated extremely rudely by the owner

0
★☆☆☆☆

After a recent experience at Brooks, here are three reasons why I recommend not soliciting this establishment:

1) I was quoted a price for a given amount of work, and they ended up doing less work than they had said (without notifying me!) and permanently altering my item in a manner in which I didn't want.

2) Exorbitantly expensive, given the amount of work that was done

3) I was treated extremely rudely by the owner

.

This place is really over-rated. The prices are outrageous and they completely wrecked my favotite pair of shoes -- that was after inncreasing the original estimate for re-soleing by 50%. Never again!

0
★☆☆☆☆

This place is really over-rated. The prices are outrageous and they completely wrecked my favotite pair of shoes -- that was after inncreasing the original estimate for re-soleing by 50%. Never again!

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I agree completely with the other review, as I have had similar experiences. I used Brooks in the past and found their turn around time to be slow. Once, after trekking downtown to retrieve a pair of shoes (the day after they were said to have been finished) I was told they had not been done and that I would have to come back again 2 days later. Another time I brought in a very expensive pair of shoes that were returned to me in an unwearable condition. The owner, though admitting there was issue with the shoes, was smug, unapologetic and combative.

0
★☆☆☆☆

I agree completely with the other review, as I have had similar experiences. I used Brooks in the past and found their turn around time to be slow. Once, after trekking downtown to retrieve a pair of shoes (the day after they were said to have been finished) I was told they had not been done and that I would have to come back again 2 days later. Another time I brought in a very expensive pair of shoes that were returned to me in an unwearable condition. The owner, though admitting there was issue with the shoes, was smug, unapologetic and combative.

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Perhaps if you?re held in the same esteem as retailer greats such Neiman Marcus, Saks Fifth Avenue, Stuart Weitzman, Jill Sander and Prada, you may receive adequate service. I found that the level of quality to be quite disappointing and unimpressive given their high ratings in shoe repair. The nonchalant and unapologetic attitude of the store?s owner was almost as inexcusable as receiving a pair of boots with distinctly different shapes after being resoled.

1
★★☆☆☆

Perhaps if you?re held in the same esteem as retailer greats such Neiman Marcus, Saks Fifth Avenue, Stuart Weitzman, Jill Sander and Prada, you may receive adequate service. I found that the level of quality to be quite disappointing and unimpressive given their high ratings in shoe repair. The nonchalant and unapologetic attitude of the store?s owner was almost as inexcusable as receiving a pair of boots with distinctly different shapes after being resoled.

Cons: Rude service, poor quality

 

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