Crown Transmission Service

★★★★★
You've got to leave the planet to beat my price!
  • 530 Roosevelt Rd

    Glen Ellyn, IL 60137

    Map & Directions
  • 630-545-1414

Automotive

Automotive
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4.8056 36
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This company was great to deal with and always kept me informed. They did a great job explaining the problem and thorough in the repair. I was pleased with the courteous and friendly staff; they no doubt contributed to my great experience.

5
★★★★★

This company was great to deal with and always kept me informed. They did a great job explaining the problem and thorough in the repair. I was pleased with the courteous and friendly staff; they no doubt contributed to my great experience.

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.

This company was great to deal with and always kept me informed. They did a great job explaining the problem and thorough in the repair. I was pleased with the courteous and friendly staff; they no doubt contributed to my great experience.

3
★★★★★

This company was great to deal with and always kept me informed. They did a great job explaining the problem and thorough in the repair. I was pleased with the courteous and friendly staff; they no doubt contributed to my great experience.

.

Arrow Transmission Services is fantastic! They truly know what they're doing! Their techs was able to repair my coil, spark plugs and battery the same day! They were courteous, and friendly. I will never go anywhere else for my Camry! Thanks to the whole team at Arrow Transmission Services! This place is honest and very straight forward about their prices.

2
★★★★★

Arrow Transmission Services is fantastic! They truly know what they're doing! Their techs was able to repair my coil, spark plugs and battery the same day! They were courteous, and friendly. I will never go anywhere else for my Camry! Thanks to the whole team at Arrow Transmission Services! This place is honest and very straight forward about their prices.

.

Arrow Transmission Services is fantastic! They truly know what they're doing! Their techs was able to repair my coil, spark plugs and battery the same day! They were courteous, and friendly. I will never go anywhere else for my Camry! Thanks to the whole team at Arrow Transmission Services! This place is honest and very straight forward about their prices.

5
★★★★★

Arrow Transmission Services is fantastic! They truly know what they're doing! Their techs was able to repair my coil, spark plugs and battery the same day! They were courteous, and friendly. I will never go anywhere else for my Camry! Thanks to the whole team at Arrow Transmission Services! This place is honest and very straight forward about their prices.

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.

I was referred to Arrow Transmission by another trusted mechanic. I was assured the he would treat me with fairness and honestly. My vehicle was not easy to diagnose but the staff were persistent. The service exceeded my expectations and the whole experience was a blessing. Thanks!!

2
★★★★★

I was referred to Arrow Transmission by another trusted mechanic. I was assured the he would treat me with fairness and honestly. My vehicle was not easy to diagnose but the staff were persistent. The service exceeded my expectations and the whole experience was a blessing. Thanks!!

.

I was referred to Arrow Transmission by another trusted mechanic. I was assured the he would treat me with fairness and honestly. My vehicle was not easy to diagnose but the staff were persistent. The service exceeded my expectations and the whole experience was a blessing. Thanks!!

5
★★★★★

I was referred to Arrow Transmission by another trusted mechanic. I was assured the he would treat me with fairness and honestly. My vehicle was not easy to diagnose but the staff were persistent. The service exceeded my expectations and the whole experience was a blessing. Thanks!!

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1 out of 1 people found this review helpful.

.

I brought in a my Honda Accord. One of the technician who worked on the car were friendly and efficient I was most pleased with their professionalism and their courtesy. More over the shop waiting area was clean and comfortable. I commend you for such an awesome mechanics force. I will most certainly refer my friends, family and colleagues to Arrow Transmission Services for any auto repair. Once again thank you for such a pleasant experience.

2
★★★★★

I brought in a my Honda Accord. One of the technician who worked on the car were friendly and efficient I was most pleased with their professionalism and their courtesy. More over the shop waiting area was clean and comfortable. I commend you for such an awesome mechanics force. I will most certainly refer my friends, family and colleagues to Arrow Transmission Services for any auto repair. Once again thank you for such a pleasant experience.

.

I brought in a my Honda Accord. One of the technician who worked on the car were friendly and efficient I was most pleased with their professionalism and their courtesy. More over the shop waiting area was clean and comfortable. I commend you for such an awesome mechanics force. I will most certainly refer my friends, family and colleagues to Arrow Transmission Services for any auto repair. Once again thank you for such a pleasant experience.

5
★★★★★

I brought in a my Honda Accord. One of the technician who worked on the car were friendly and efficient I was most pleased with their professionalism and their courtesy. More over the shop waiting area was clean and comfortable. I commend you for such an awesome mechanics force. I will most certainly refer my friends, family and colleagues to Arrow Transmission Services for any auto repair. Once again thank you for such a pleasant experience.

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2 out of 2 people found this review helpful.

.

I just went to Arrow Transmission Service for the first time. Service with providing great detailed communication problems, solutions, and recommendations for maintenance - always a plus! I'm definitely going to be taking my car back here for all my auto repair needs.

2
★★★★★

I just went to Arrow Transmission Service for the first time. Service with providing great detailed communication problems, solutions, and recommendations for maintenance - always a plus! I'm definitely going to be taking my car back here for all my auto repair needs.

.

I needed a full service oil change and the guys were SUPER friendly. A lot of places don't stress customer service but it's clear that service is important to these guys.

2
★★★★★

I needed a full service oil change and the guys were SUPER friendly. A lot of places don't stress customer service but it's clear that service is important to these guys.

.

I just went to Arrow Transmission Service for the first time. Service with providing great detailed communication problems, solutions, and recommendations for maintenance - always a plus! I'm definitely going to be taking my car back here for all my auto repair needs.

5
★★★★★

I just went to Arrow Transmission Service for the first time. Service with providing great detailed communication problems, solutions, and recommendations for maintenance - always a plus! I'm definitely going to be taking my car back here for all my auto repair needs.

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3 out of 3 people found this review helpful.

.

I needed a full service oil change and the guys were SUPER friendly. A lot of places don't stress customer service but it's clear that service is important to these guys.

5
★★★★★

I needed a full service oil change and the guys were SUPER friendly. A lot of places don't stress customer service but it's clear that service is important to these guys.

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3 out of 3 people found this review helpful.

.

Professional, Respectful, Knowledgeable, Efficient - All the qualities you would want at a auto shop are at Arrow Transmission Services. I have been a customer for quite some time now, and have been completely satisfied since the first time I used their services. I highly recommend their services to anyone and everyone.

2
★★★★★

Professional, Respectful, Knowledgeable, Efficient - All the qualities you would want at a auto shop are at Arrow Transmission Services. I have been a customer for quite some time now, and have been completely satisfied since the first time I used their services. I highly recommend their services to anyone and everyone.

.

Professional, Respectful, Knowledgeable, Efficient - All the qualities you would want at a auto shop are at Arrow Transmission Services. I have been a customer for quite some time now, and have been completely satisfied since the first time I used their services. I highly recommend their services to anyone and everyone.

5
★★★★★

Professional, Respectful, Knowledgeable, Efficient - All the qualities you would want at a auto shop are at Arrow Transmission Services. I have been a customer for quite some time now, and have been completely satisfied since the first time I used their services. I highly recommend their services to anyone and everyone.

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3 out of 3 people found this review helpful.

.

I just want to say that if you need transmission work on your car, or truck. Arrow Transmission Services is the place to go. This man is so honest. He explains exactly why your vehicle has failed. His prices are way below market, he gives same day, or next day service. Total quality. I had an old Honda transmission rebuilt by him last week, it runs like new now! This man is a gem. I have used him for years, and so have my friends.

2
★★★★★

I just want to say that if you need transmission work on your car, or truck. Arrow Transmission Services is the place to go. This man is so honest. He explains exactly why your vehicle has failed. His prices are way below market, he gives same day, or next day service. Total quality. I had an old Honda transmission rebuilt by him last week, it runs like new now! This man is a gem. I have used him for years, and so have my friends.

.

I just want to say that if you need transmission work on your car, or truck. Arrow Transmission Services is the place to go. This man is so honest. He explains exactly why your vehicle has failed. His prices are way below market, he gives same day, or next day service. Total quality. I had an old Honda transmission rebuilt by him last week, it runs like new now! This man is a gem. I have used him for years, and so have my friends.

5
★★★★★

I just want to say that if you need transmission work on your car, or truck. Arrow Transmission Services is the place to go. This man is so honest. He explains exactly why your vehicle has failed. His prices are way below market, he gives same day, or next day service. Total quality. I had an old Honda transmission rebuilt by him last week, it runs like new now! This man is a gem. I have used him for years, and so have my friends.

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3 out of 3 people found this review helpful.

.

These guys rock. I went there with a scary transmission problem and they treated me very fairly. It turned out that a fairly minor fix worked for me and it was less than $100. They were completely honest and helpful.

2
★★★★★

These guys rock. I went there with a scary transmission problem and they treated me very fairly. It turned out that a fairly minor fix worked for me and it was less than $100. They were completely honest and helpful.

.

Honest guys. bottom line is that they listen to you and find the problem and are up front and honest with you. Not trying to just sell you a transmission to make $2000.

I brought by my 1990 Toyota Camry, told them of some slippage going on into second gear and they fixed by the throttle cable, not even a tranny problem. Then they found loose bolts that had caused a small leak of tranny fluid and just tightened them.

just good trustworthy guys, even if they do give you the dreaded, "need a new or rebuilt tranny" you should trust they aren't trying to just burn you.

2
★★★★★

Honest guys. bottom line is that they listen to you and find the problem and are up front and honest with you. Not trying to just sell you a transmission to make $2000.

I brought by my 1990 Toyota Camry, told them of some slippage going on into second gear and they fixed by the throttle cable, not even a tranny problem. Then they found loose bolts that had caused a small leak of tranny fluid and just tightened them.

just good trustworthy guys, even if they do give you the dreaded, "need a new or rebuilt tranny" you should trust they aren't trying to just burn you.

.

Honest guys. bottom line is that they listen to you and find the problem and are up front and honest with you. Not trying to just sell you a transmission to make $2000.

I brought by my 1990 Toyota Camry, told them of some slippage going on into second gear and they fixed by the throttle cable, not even a tranny problem. Then they found loose bolts that had caused a small leak of tranny fluid and just tightened them.

just good trustworthy guys, even if they do give you the dreaded, "need a new or rebuilt tranny" you should trust they aren't trying to just burn you.

5
★★★★★

Honest guys. bottom line is that they listen to you and find the problem and are up front and honest with you. Not trying to just sell you a transmission to make $2000.

I brought by my 1990 Toyota Camry, told them of some slippage going on into second gear and they fixed by the throttle cable, not even a tranny problem. Then they found loose bolts that had caused a small leak of tranny fluid and just tightened them.

just good trustworthy guys, even if they do give you the dreaded, "need a new or rebuilt tranny" you should trust they aren't trying to just burn you.

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3 out of 3 people found this review helpful.

.

I went there thinking I needed a new clutch and they gave me the best price from over 10 mechanics.They found out I was getting quotes around $800 and they told me it doesn't even cost half that much. Turned out, I had a valve issue instead and it was only going to be around a few hundred. This place is honest, speedy and affordable. They even gave me a ride back home since my car was gonna be there overnight!! Very highly recommended!!

2
★★★★★

I went there thinking I needed a new clutch and they gave me the best price from over 10 mechanics.They found out I was getting quotes around $800 and they told me it doesn't even cost half that much. Turned out, I had a valve issue instead and it was only going to be around a few hundred. This place is honest, speedy and affordable. They even gave me a ride back home since my car was gonna be there overnight!! Very highly recommended!!

.

I went there thinking I needed a new clutch and they gave me the best price from over 10 mechanics.They found out I was getting quotes around $800 and they told me it doesn't even cost half that much. Turned out, I had a valve issue instead and it was only going to be around a few hundred. This place is honest, speedy and affordable. They even gave me a ride back home since my car was gonna be there overnight!! Very highly recommended!!

5
★★★★★

I went there thinking I needed a new clutch and they gave me the best price from over 10 mechanics.They found out I was getting quotes around $800 and they told me it doesn't even cost half that much. Turned out, I had a valve issue instead and it was only going to be around a few hundred. This place is honest, speedy and affordable. They even gave me a ride back home since my car was gonna be there overnight!! Very highly recommended!!

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2 out of 2 people found this review helpful.

.

I had a loose collar on my oil which was just spraying oil on my transmission and could be fixed in 2 minutes. Huh ! And others wanted $650 to take apart my transmission. Then I offered a $20 tip for just inspecting the car and owner wouldn't take it until I insisted. THE MOST HONEST PEOPLE I HAVE EVER MET. Just looking at the parts they have there and their own tools and machines, you know you are at the specialist of specialist. If I ever truly had a transmission problem, I'd be back there in a flash.

2
★★★★★

I had a loose collar on my oil which was just spraying oil on my transmission and could be fixed in 2 minutes. Huh ! And others wanted $650 to take apart my transmission. Then I offered a $20 tip for just inspecting the car and owner wouldn't take it until I insisted. THE MOST HONEST PEOPLE I HAVE EVER MET. Just looking at the parts they have there and their own tools and machines, you know you are at the specialist of specialist. If I ever truly had a transmission problem, I'd be back there in a flash.

.

I had a loose collar on my oil which was just spraying oil on my transmission and could be fixed in 2 minutes. Huh ! And others wanted $650 to take apart my transmission. Then I offered a $20 tip for just inspecting the car and owner wouldn't take it until I insisted. THE MOST HONEST PEOPLE I HAVE EVER MET. Just looking at the parts they have there and their own tools and machines, you know you are at the specialist of specialist. If I ever truly had a transmission problem, I'd be back there in a flash.

5
★★★★★

I had a loose collar on my oil which was just spraying oil on my transmission and could be fixed in 2 minutes. Huh ! And others wanted $650 to take apart my transmission. Then I offered a $20 tip for just inspecting the car and owner wouldn't take it until I insisted. THE MOST HONEST PEOPLE I HAVE EVER MET. Just looking at the parts they have there and their own tools and machines, you know you are at the specialist of specialist. If I ever truly had a transmission problem, I'd be back there in a flash.

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3 out of 3 people found this review helpful.

.

I came in to Arrow Transmission Services to have a noisy exhaust looked at. I was greeted and helped as soon as I came in the door. Within 15 minutes they had my car in and they were inspecting it. Everyone here has been extremely nice and have kept me in the loop with what has been going on during the repair. I am definitely satisfied with the service I received here.

2
★★★★★

I came in to Arrow Transmission Services to have a noisy exhaust looked at. I was greeted and helped as soon as I came in the door. Within 15 minutes they had my car in and they were inspecting it. Everyone here has been extremely nice and have kept me in the loop with what has been going on during the repair. I am definitely satisfied with the service I received here.

.

My car could not start so I took it to Arrow Transmission Service. Right away when they try to ignite my car, they know what was the problem. He told me it was my pgmi relay had gone bad. He had one in stock and got it fix. Unbelievable, I thought my starter had gone bad. Thank for the help.

2
★★★★★

My car could not start so I took it to Arrow Transmission Service. Right away when they try to ignite my car, they know what was the problem. He told me it was my pgmi relay had gone bad. He had one in stock and got it fix. Unbelievable, I thought my starter had gone bad. Thank for the help.

.

I came in to Arrow Transmission Services to have a noisy exhaust looked at. I was greeted and helped as soon as I came in the door. Within 15 minutes they had my car in and they were inspecting it. Everyone here has been extremely nice and have kept me in the loop with what has been going on during the repair. I am definitely satisfied with the service I received here.

5
★★★★★

I came in to Arrow Transmission Services to have a noisy exhaust looked at. I was greeted and helped as soon as I came in the door. Within 15 minutes they had my car in and they were inspecting it. Everyone here has been extremely nice and have kept me in the loop with what has been going on during the repair. I am definitely satisfied with the service I received here.

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3 out of 3 people found this review helpful.

.

My car didn't start so I took it to Arrow Transmission Service. Right away when they try to ignite my car, they know what was the problem. He told me it was my pgmi relay had gone bad. He had one in stock and got it fix. Unbelievable, I thought my starter had gone bad. Thanks for the help.

5
★★★★★

My car didn't start so I took it to Arrow Transmission Service. Right away when they try to ignite my car, they know what was the problem. He told me it was my pgmi relay had gone bad. He had one in stock and got it fix. Unbelievable, I thought my starter had gone bad. Thanks for the help.

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2 out of 2 people found this review helpful.

.

This place is awesome. I have been looking for a good auto shop in this area for years. I went to Arrow Transmission needing major work. I was expecting to pay over a grand for all of the repairs it needed. When I got the bill it ended up being $245. Everything on my car is fixed and it is working great. Plus they were very nice. I will be going there from now on. I would recommend Arrow Transmission to ANYONE!!

2
★★★★★

This place is awesome. I have been looking for a good auto shop in this area for years. I went to Arrow Transmission needing major work. I was expecting to pay over a grand for all of the repairs it needed. When I got the bill it ended up being $245. Everything on my car is fixed and it is working great. Plus they were very nice. I will be going there from now on. I would recommend Arrow Transmission to ANYONE!!

.

It doesn't get much better than this when it comes to honesty, responsibility and quality.

Arrow Transmission has been working on my vehicle for YEARS. I take my vehicles there for anything. I do not trust anyone else!

Friendly, honest, and fair are the best characteristics of a repair station, and Arrow Transmission exemplifies all three. Everyone should be so lucky to have a business such as this so close to them!

2
★★★★★

It doesn't get much better than this when it comes to honesty, responsibility and quality.

Arrow Transmission has been working on my vehicle for YEARS. I take my vehicles there for anything. I do not trust anyone else!

Friendly, honest, and fair are the best characteristics of a repair station, and Arrow Transmission exemplifies all three. Everyone should be so lucky to have a business such as this so close to them!

.

This place is awesome. I have been looking for a good auto shop in this area for years. I went to Arrow Transmission needing major work. I was expecting to pay over a grand for all of the repairs it needed. When I got the bill it ended up being $245. Everything on my car is fixed and it is working great. Plus they were very nice. I will be going there from now on. I would recommend Arrow Transmission to ANYONE!!

5
★★★★★

This place is awesome. I have been looking for a good auto shop in this area for years. I went to Arrow Transmission needing major work. I was expecting to pay over a grand for all of the repairs it needed. When I got the bill it ended up being $245. Everything on my car is fixed and it is working great. Plus they were very nice. I will be going there from now on. I would recommend Arrow Transmission to ANYONE!!

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3 out of 3 people found this review helpful.

.

This shop has an F rating with the BBB and I have learned 1st hand why that is. My vehicle was held for repairs for 14 days. Then, when we finally got the call to pick it up, we were asked to pay more than originally quoted. The worst part is that the transmission was still slipping and our steering wheel/alignment was completely off. After 4 weeks of canceled appointments (sick mechanic, holidays, too busy, owner out of shop), we had to take our vehicle to another shop to fix the problem. The new shop had to completely rebuild the transmission due to Arrow placing faulty parts, neglecting to place parts needed and failing to flush the old trans fluid that was full of sludge. We have requested a refund from Arrow and despite being asked by the Better Business Bureau and Angie's list, they have refused to do so. We are out $2700 to Arrow, plus another $2800 to the new shop that repaired it CORRECTLY. Do not go to Arrow Transmission in Glen Ellyn! There are bad reviews about this place everywhere online. Check with the BBB, they have 5 unresolved complaints in just the last 12 months. Pitiful!!!!!

0
★☆☆☆☆

This shop has an F rating with the BBB and I have learned 1st hand why that is. My vehicle was held for repairs for 14 days. Then, when we finally got the call to pick it up, we were asked to pay more than originally quoted. The worst part is that the transmission was still slipping and our steering wheel/alignment was completely off. After 4 weeks of canceled appointments (sick mechanic, holidays, too busy, owner out of shop), we had to take our vehicle to another shop to fix the problem. The new shop had to completely rebuild the transmission due to Arrow placing faulty parts, neglecting to place parts needed and failing to flush the old trans fluid that was full of sludge. We have requested a refund from Arrow and despite being asked by the Better Business Bureau and Angie's list, they have refused to do so. We are out $2700 to Arrow, plus another $2800 to the new shop that repaired it CORRECTLY. Do not go to Arrow Transmission in Glen Ellyn! There are bad reviews about this place everywhere online. Check with the BBB, they have 5 unresolved complaints in just the last 12 months. Pitiful!!!!!

.

Great Job Guys! My 1996 ford F150 was having trouble shifting into drive and I brought it to Arrow. It took a few days, but when I got it back it worked great and has been ever since. I decided to have it fixed because he gave me such a good price that it just made sence to fix it rather than buy another truck

2
★★★★★

Great Job Guys! My 1996 ford F150 was having trouble shifting into drive and I brought it to Arrow. It took a few days, but when I got it back it worked great and has been ever since. I decided to have it fixed because he gave me such a good price that it just made sence to fix it rather than buy another truck

.

I"ve lived in the Chicagoland area for 15 years and have used Arrow Transmissions several times. My first time was when my wife's 2000 Sebring had just ran out of the factory warranty. At 38,000 miles my transmission went out on me when i was on Roosevelt Rd in Glen Ellyn. IL. They got my car in side their facility right away, diagnosed the problem and fixed it within two days. The price was reasonable, and to this day we're still driving our Sebring. It now has 120,000 miles on it. Since then I've had them do routine maintainance (oil changes and tune up etc.) as well. I have to say, Arrow Transmissions is a place where a hand shake agreement was all I needed to get my car back up and running. It's not common to find a place that does what they say at the pricing offered on the front end. I recommend Arrow Transmissions to my family and friends, and feel confident that they will be taken care. Thanks Guys

2
★★★★★

I"ve lived in the Chicagoland area for 15 years and have used Arrow Transmissions several times. My first time was when my wife's 2000 Sebring had just ran out of the factory warranty. At 38,000 miles my transmission went out on me when i was on Roosevelt Rd in Glen Ellyn. IL. They got my car in side their facility right away, diagnosed the problem and fixed it within two days. The price was reasonable, and to this day we're still driving our Sebring. It now has 120,000 miles on it. Since then I've had them do routine maintainance (oil changes and tune up etc.) as well. I have to say, Arrow Transmissions is a place where a hand shake agreement was all I needed to get my car back up and running. It's not common to find a place that does what they say at the pricing offered on the front end. I recommend Arrow Transmissions to my family and friends, and feel confident that they will be taken care. Thanks Guys

.

My car died. I took my car to another shop closer to home and they replaced the battery. It died again the very next day. Brought it here. They figured out what was wrong, fixed it at a great price and it is still running. It is worth the drive to bring it here. Thank you.

2
★★★★★

My car died. I took my car to another shop closer to home and they replaced the battery. It died again the very next day. Brought it here. They figured out what was wrong, fixed it at a great price and it is still running. It is worth the drive to bring it here. Thank you.

.

Really helped me out, fantastic customer service, priced very fair, Thanks guys

2
★★★★★

Really helped me out, fantastic customer service, priced very fair, Thanks guys

.

NOT REPAIRED, refused to refund money...many delays and lies!

Owner acknowledged that lengthy repair was his fault and offered to pay for a rental car. After a 14 day repair, we picked up our vehicle and were very disturbed by SEVERAL isses:

1. Owner denied that he offered to pay for rental car (outright lie) and refused to reimburse the $300 rental car cost.

2. We were asked to pay more than our quoted cost.

3. The transmission started slipping on the way home and our steering column was out of line.

More disturbing events followed:

*Upon re-inspection the next morning, the owner agreed that further repairs were needed and once again agreed to provide a rental car. He refused to take our vehicle for repair that day, setting the return date for a few days later. On the set return date, the owner/manager was out of the shop and his employee had no idea about our appointment.

*We notified our warranty company because we were increasingly concerned. They stated that the repair time was delayed 10 days due to Arrow's failure to send requested information. Arrow had stated previously that the warranty company was to blame for the delay.

* Arrow set another date for re-repair that was broken, again, this time due to a "sick mechanic"

* Arrow refused to pay for the rental car for the re-repair after signing a written note to do so.

* We contacted the BBB and were told that Arrow had 5 other unresolved complaints of the same nature.

* When paying another $2800 to have our transmission repaired properly, the new shop discovered that Arrow had placed faulty parts, neglected to place new parts needed for proper repair, and had neglected to flush the old transmission fluid that was full of sludge (and could have caused further damage to our engine)

Arrow has refused to refund our money and is now sending letters to us threatening to sue us if we continue to post comments online.

The statements above are FACT and can be backed up by our documents. We look forward to our day in court with Arrow.

0
★☆☆☆☆

NOT REPAIRED, refused to refund money...many delays and lies!

Owner acknowledged that lengthy repair was his fault and offered to pay for a rental car. After a 14 day repair, we picked up our vehicle and were very disturbed by SEVERAL isses:

1. Owner denied that he offered to pay for rental car (outright lie) and refused to reimburse the $300 rental car cost.

2. We were asked to pay more than our quoted cost.

3. The transmission started slipping on the way home and our steering column was out of line.

More disturbing events followed:

*Upon re-inspection the next morning, the owner agreed that further repairs were needed and once again agreed to provide a rental car. He refused to take our vehicle for repair that day, setting the return date for a few days later. On the set return date, the owner/manager was out of the shop and his employee had no idea about our appointment.

*We notified our warranty company because we were increasingly concerned. They stated that the repair time was delayed 10 days due to Arrow's failure to send requested information. Arrow had stated previously that the warranty company was to blame for the delay.

* Arrow set another date for re-repair that was broken, again, this time due to a "sick mechanic"

* Arrow refused to pay for the rental car for the re-repair after signing a written note to do so.

* We contacted the BBB and were told that Arrow had 5 other unresolved complaints of the same nature.

* When paying another $2800 to have our transmission repaired properly, the new shop discovered that Arrow had placed faulty parts, neglected to place new parts needed for proper repair, and had neglected to flush the old transmission fluid that was full of sludge (and could have caused further damage to our engine)

Arrow has refused to refund our money and is now sending letters to us threatening to sue us if we continue to post comments online.

The statements above are FACT and can be backed up by our documents. We look forward to our day in court with Arrow.

 

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