Computer Room

★☆☆☆☆
  • 3720 Green Mt Crossing Dr

    Shiloh, IL 62269

    Map & Directions
  • 618-624-4440

About Computer Room

Hours
Mon-Sat 10am-6pm
1.0 1
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I brought my computer in to them for a repair with a fairly good idea of what was causing the problem. They have had it in the shop for more than a month now and have mis-diagnosed the problem 2 times. Both times they called me to pick it up because it was fixed and working properly. Another time, they called to get permission to install hardware that would fix the problem only to find out that it was the wrong hardware. They promised me that they would order the correct hardware and have it up and running in a few days. I called for a progress update a few days later and they said that they could not get the hardware and would call around to other stores in the area so I could pick it up and bring it back to them and they would install it.

If it is a problem that needs real troubleshooting and might be a bother to them you might want to take it somewhere else. Otherwise it could be in their shop quite some time.

Their staff is friendly, but I'm questioning knowledgeable. Stop by if you need some parts and you know what you need and have the time to install them yourself.

0
★☆☆☆☆

I brought my computer in to them for a repair with a fairly good idea of what was causing the problem. They have had it in the shop for more than a month now and have mis-diagnosed the problem 2 times. Both times they called me to pick it up because it was fixed and working properly. Another time, they called to get permission to install hardware that would fix the problem only to find out that it was the wrong hardware. They promised me that they would order the correct hardware and have it up and running in a few days. I called for a progress update a few days later and they said that they could not get the hardware and would call around to other stores in the area so I could pick it up and bring it back to them and they would install it.

If it is a problem that needs real troubleshooting and might be a bother to them you might want to take it somewhere else. Otherwise it could be in their shop quite some time.

Their staff is friendly, but I'm questioning knowledgeable. Stop by if you need some parts and you know what you need and have the time to install them yourself.

Pros: Friendly Staff

Cons: Slow, Poor communication and followthrough

 

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