American Pro Moving & Storage

★★★★☆

About American Pro Moving & Storage

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  • Moving Companies

Transportation & Storage

Transportation & Storage
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This company has lots and lots of hidden costs. They require you to purchase insurance to make sure they don't destroy your house when they are moving your items. But they are not up front with what the insurance purchase covers. In response to my inquiry..the owner responded that the insurance should be bought to cover "everything". That must have included the unprofessional movers putting holes in the wall and dents in the wood floors. They made significant damage to my mother's home, promised to fix it and then informed her that she should have purchased insurance so she could have the damage repaired. Be very careful if you choose to make the mistake of hiring these movers. They also try to take advantage of senior citizens with added charges on delivery. Thank goodness she had good friends there with her when they arrived. Sneaky..unprofessional and unreliable.
Check out the complaints against them at the Better Business Bureau... I wish we would have!

0
★☆☆☆☆

This company has lots and lots of hidden costs. They require you to purchase insurance to make sure they don't destroy your house when they are moving your items. But they are not up front with what the insurance purchase covers. In response to my inquiry..the owner responded that the insurance should be bought to cover "everything". That must have included the unprofessional movers putting holes in the wall and dents in the wood floors. They made significant damage to my mother's home, promised to fix it and then informed her that she should have purchased insurance so she could have the damage repaired. Be very careful if you choose to make the mistake of hiring these movers. They also try to take advantage of senior citizens with added charges on delivery. Thank goodness she had good friends there with her when they arrived. Sneaky..unprofessional and unreliable.
Check out the complaints against them at the Better Business Bureau... I wish we would have!

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My mother contracted with this company to have some large and bulky items moved to her out-of-state home. She paid a $200 deposit - and then an additional $700+ to have the items moved. When the movers came to take the items, they caused significant damage to the drywall and floors.

The items were not delivered on the date promised - when my mom called the company, they indicated that they would deliver it the next day - it was finally delivered two days later.
When the movers arrived, they refused to take the items from the truck until she paid them an additional $240 IN CASH.
Now she is trying to get them to pay for the damage to the drywall and floor in her Chicago-area home and they have told her that she should have purchased the "insurance" beforehand which was never offered to her.

These people took advantage of my mom and extorted money from her. DON"T TRUST THEM!

0
★☆☆☆☆

My mother contracted with this company to have some large and bulky items moved to her out-of-state home. She paid a $200 deposit - and then an additional $700+ to have the items moved. When the movers came to take the items, they caused significant damage to the drywall and floors.

The items were not delivered on the date promised - when my mom called the company, they indicated that they would deliver it the next day - it was finally delivered two days later.
When the movers arrived, they refused to take the items from the truck until she paid them an additional $240 IN CASH.
Now she is trying to get them to pay for the damage to the drywall and floor in her Chicago-area home and they have told her that she should have purchased the "insurance" beforehand which was never offered to her.

These people took advantage of my mom and extorted money from her. DON"T TRUST THEM!

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the movers were good and efficient.

2
★★★★★

the movers were good and efficient.

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All the guys were competent and treated my belongings gently.

2
★★★★★

All the guys were competent and treated my belongings gently.

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The moving supervisor oversaw the entire process and the crew was extremely careful with my stuff. They were very efficient, working non-stop from start to finish. When we needed an extra man, the supervisor called and he arrived immediately. All-in-all, it couldn't have been a better experience

2
★★★★★

The moving supervisor oversaw the entire process and the crew was extremely careful with my stuff. They were very efficient, working non-stop from start to finish. When we needed an extra man, the supervisor called and he arrived immediately. All-in-all, it couldn't have been a better experience

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Excellent. I'm a fan of American Pro Moving. I've moved several times over the past few years and American Pro was, by far, the best moving company. From the first phone call answering my request for bid, through the move, to the last follow-up call, they were professional, courteous and easy to do business with.

2
★★★★★

Excellent. I'm a fan of American Pro Moving. I've moved several times over the past few years and American Pro was, by far, the best moving company. From the first phone call answering my request for bid, through the move, to the last follow-up call, they were professional, courteous and easy to do business with.

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A complete inventory was taken, all the paperwork was explained well, the furniture was wrapped all snug?

2
★★★★★

A complete inventory was taken, all the paperwork was explained well, the furniture was wrapped all snug?

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I'm moving a nice chunk of my prized possessions from Chicago to San Francisco and American Pro Moving has done a great job so far.

2
★★★★★

I'm moving a nice chunk of my prized possessions from Chicago to San Francisco and American Pro Moving has done a great job so far.

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5 Stars. Two very nice delivery guys delivered all my precious cargo without incident. Nothing was broken. All was accounted for.

Thank you American Pro Movers!!!

2
★★★★★

5 Stars. Two very nice delivery guys delivered all my precious cargo without incident. Nothing was broken. All was accounted for.

Thank you American Pro Movers!!!

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The men were energetic and worked hard...We were happy with how hard they worked and with how theyu utilized their time

2
★★★★★

The men were energetic and worked hard...We were happy with how hard they worked and with how theyu utilized their time

.

? ask for Manny. He made the move a great experience!

2
★★★★★

? ask for Manny. He made the move a great experience!

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I will highly recommend your company to anyone that i know that is moving.

2
★★★★★

I will highly recommend your company to anyone that i know that is moving.

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I will highly recommend your company to anyone that i know that is moving.

? ask for Manny. He made the move a great experience!

2
★★★★★

I will highly recommend your company to anyone that i know that is moving.

? ask for Manny. He made the move a great experience!

.

The men were energetic and worked hard...We were happy with how hard they worked and with how theyu utilized their time

2
★★★★★

The men were energetic and worked hard...We were happy with how hard they worked and with how theyu utilized their time

.

? ask for Manny. He made the move a great experience!

2
★★★★★

? ask for Manny. He made the move a great experience!

.

I will highly recommend your company to anyone that i know that is moving.

2
★★★★★

I will highly recommend your company to anyone that i know that is moving.

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Actually it was great!!!! I wish I would have had you guys when I moved out of my apartment. I will definetly post something on Yelp! Thanks it was a great experience.

Greta

2
★★★★★

Actually it was great!!!! I wish I would have had you guys when I moved out of my apartment. I will definetly post something on Yelp! Thanks it was a great experience.

Greta

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They are horrible movers. They took an hour and a half longer on this move than the other 2 moves we made with the same stuff except we had a stove and fridge the first 2 times. The movers kept disappearing during the loading and unloading of the truck.

They broke many things that were properly boxed. Some of these same things were packed from the original moves and were in perfect order before this move.

One of the movers stood on my kitchen table to lift things to the second floor. He had on his street shoes. Nothing was between his street shoes and my kitchen table. I do not stand on my kitchen table and I do not expect anyone to stand on my kitchen table especially when there are available boxes to use to stand on.

It took them 2.5 hours to load the truck and 2 hours to unload the truck. My husband and I helped unload the truck. They left the board and rails to the waterbed at the original apartment. My husband and I had to drive them over to the new place. Fortunately the new place is less than 10 minutes away.

I did not get compensation for the broken items because money will not replace my stereo, an antique light cover 5 broken video takes, and and frame to a famous painting. To name a few things that were broken. My desk is chipped, my husbands desk is chipped, my desk chair does not recline, my husbands desk chair does not recline. That is the short list.

I did not give them a tip I figured they had gotten enough money from the move. I did not like having to fill out the evaluation report before unpacking my stuff.

HORRIBLE COMPANY! Simply horrible. It would be better to hire a chimp and two gorillas. I paid close to $600 for this horrendous move.

0
★☆☆☆☆

They are horrible movers. They took an hour and a half longer on this move than the other 2 moves we made with the same stuff except we had a stove and fridge the first 2 times. The movers kept disappearing during the loading and unloading of the truck.

They broke many things that were properly boxed. Some of these same things were packed from the original moves and were in perfect order before this move.

One of the movers stood on my kitchen table to lift things to the second floor. He had on his street shoes. Nothing was between his street shoes and my kitchen table. I do not stand on my kitchen table and I do not expect anyone to stand on my kitchen table especially when there are available boxes to use to stand on.

It took them 2.5 hours to load the truck and 2 hours to unload the truck. My husband and I helped unload the truck. They left the board and rails to the waterbed at the original apartment. My husband and I had to drive them over to the new place. Fortunately the new place is less than 10 minutes away.

I did not get compensation for the broken items because money will not replace my stereo, an antique light cover 5 broken video takes, and and frame to a famous painting. To name a few things that were broken. My desk is chipped, my husbands desk is chipped, my desk chair does not recline, my husbands desk chair does not recline. That is the short list.

I did not give them a tip I figured they had gotten enough money from the move. I did not like having to fill out the evaluation report before unpacking my stuff.

HORRIBLE COMPANY! Simply horrible. It would be better to hire a chimp and two gorillas. I paid close to $600 for this horrendous move.

Pros: Not a one!

Cons: Everything

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My family moved from Illinois to California. Every aspect of the move was not only highly professional, but pleasant as well. The agent who came out to do the estimate gave lots of very good advice. The young men who packed, and later the crew who loaded, all treated our belongings carefully and professionally. The driver touched bases with me from time to time during the long drive, to let me know where he was and when he anticipated arriving to the new house. Unfortunately on such a big move some things do go wrong. One item went missing and only 1 item was broken. Once reported, the claims people contacted us immediately, sent inspectors out within days of contacting us, and sent us a check for the items claimed within a week of the inspectors' report. We've moved extensively over the past 22 years, and this was one of the best moves we've experienced. Thank you to the crew at American Pro Moving and Storage!

2
★★★★★

My family moved from Illinois to California. Every aspect of the move was not only highly professional, but pleasant as well. The agent who came out to do the estimate gave lots of very good advice. The young men who packed, and later the crew who loaded, all treated our belongings carefully and professionally. The driver touched bases with me from time to time during the long drive, to let me know where he was and when he anticipated arriving to the new house. Unfortunately on such a big move some things do go wrong. One item went missing and only 1 item was broken. Once reported, the claims people contacted us immediately, sent inspectors out within days of contacting us, and sent us a check for the items claimed within a week of the inspectors' report. We've moved extensively over the past 22 years, and this was one of the best moves we've experienced. Thank you to the crew at American Pro Moving and Storage!

Pros: on time pick-up and delivery and very nice movers

Cons: none

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My wife and I were very nervous about using American Pro Moving for our recent move because after scheduling our move we started looking up more about the company on various websites and although there were plenty of good reviews, there were really bad one here and there so we got discouraged. I ended up calling American Pro and asking my salesman Jeff why there were these really bad reviews on here and if something like these horror stories could happen to me. Jeff was great in answering my questions and said that even though they have hundreds of successful moves every month that more often than not, the person who had the bad experience is going to post something about it rather than the person who had a good one. So he said to let them do the move and afterwards if my experience was good to do him a favor and tell future customers that they really are a good company. I can understand that not all of their moves go perfect. They do so many that sometimes things can probably go wrong but when the movers showed up and began packing my belongings, I knew there was no way these things were going to break in transit. When they showed up at my new home, everything was still in one piece and I was so glad to have found the right company. So, if you are on edge and you don't know for sure if American Pro is right for you, just try your best to trust that they actually know what they are doing.
Great job guys! Thank you!

2
★★★★★

My wife and I were very nervous about using American Pro Moving for our recent move because after scheduling our move we started looking up more about the company on various websites and although there were plenty of good reviews, there were really bad one here and there so we got discouraged. I ended up calling American Pro and asking my salesman Jeff why there were these really bad reviews on here and if something like these horror stories could happen to me. Jeff was great in answering my questions and said that even though they have hundreds of successful moves every month that more often than not, the person who had the bad experience is going to post something about it rather than the person who had a good one. So he said to let them do the move and afterwards if my experience was good to do him a favor and tell future customers that they really are a good company. I can understand that not all of their moves go perfect. They do so many that sometimes things can probably go wrong but when the movers showed up and began packing my belongings, I knew there was no way these things were going to break in transit. When they showed up at my new home, everything was still in one piece and I was so glad to have found the right company. So, if you are on edge and you don't know for sure if American Pro is right for you, just try your best to trust that they actually know what they are doing.
Great job guys! Thank you!

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- Charged more for storage than agreed, after move had already been stored and there was no other option than taking the overcharge
- Upon arrival, delivery guy - who as I understood later was a subcontracted company - tried to charge me an "elevator fee", which as clarified later did not exist
- Move when arrived was apparently fine. As I opened up the boxes I noticed my Wii box was too light: it was stolen!!! The console and several games were stolen, and they left only the empty boxes
- I filed a claim right after that (sep/08). It's december and I still haven't heard anything from them

0
★☆☆☆☆

- Charged more for storage than agreed, after move had already been stored and there was no other option than taking the overcharge
- Upon arrival, delivery guy - who as I understood later was a subcontracted company - tried to charge me an "elevator fee", which as clarified later did not exist
- Move when arrived was apparently fine. As I opened up the boxes I noticed my Wii box was too light: it was stolen!!! The console and several games were stolen, and they left only the empty boxes
- I filed a claim right after that (sep/08). It's december and I still haven't heard anything from them

Pros: None

Cons: Thieves! Literally!

.

Never had such a bad service in my life.
Fist of all, the people that came to my house to pick up my stuff were very very rude and were trying their best to overcharge me. But that was nothing compared to the delivery.
I was not able to schedule a delivery date even within a 4 day window, they said they would deliver any day in a 15 days window.
When they finally came, they brought a semi truck, much bigger than what they used to pick up my stuff. Even though my street is not the busiest, they said they could not park there and parked almost 2 blocks away.
In my initial contract it was established that bringing the boxes to my apartment was included in the amount I payed as long as I was in the first floor. The detail I didn't know was that they consider first floor 8 steps or less, and it takes 12 steps to get to my apartment.
They wanted to charge me US$ 400 to carry the boxes for 1 block + climbing the additional 4 steps. US$400 was 40% of the total I paid, ridiculous. After some negotiation the guy agreed to make a "discount" and charge me "only" US$ 200. I was really angry and decided to have them loading the boxes to my pickup truck and carrying them upstairs myself.
But that was not all. My boxes were completely destroyed, I had some with fragile signs that were totally damaged and lots of stuff was broken (picture frames, mixer, glasses, plates etc)
Anyways, TERRIBLE experience. And my friends that used them had similar experiences.

0
★☆☆☆☆

Never had such a bad service in my life.
Fist of all, the people that came to my house to pick up my stuff were very very rude and were trying their best to overcharge me. But that was nothing compared to the delivery.
I was not able to schedule a delivery date even within a 4 day window, they said they would deliver any day in a 15 days window.
When they finally came, they brought a semi truck, much bigger than what they used to pick up my stuff. Even though my street is not the busiest, they said they could not park there and parked almost 2 blocks away.
In my initial contract it was established that bringing the boxes to my apartment was included in the amount I payed as long as I was in the first floor. The detail I didn't know was that they consider first floor 8 steps or less, and it takes 12 steps to get to my apartment.
They wanted to charge me US$ 400 to carry the boxes for 1 block + climbing the additional 4 steps. US$400 was 40% of the total I paid, ridiculous. After some negotiation the guy agreed to make a "discount" and charge me "only" US$ 200. I was really angry and decided to have them loading the boxes to my pickup truck and carrying them upstairs myself.
But that was not all. My boxes were completely destroyed, I had some with fragile signs that were totally damaged and lots of stuff was broken (picture frames, mixer, glasses, plates etc)
Anyways, TERRIBLE experience. And my friends that used them had similar experiences.

Pros: NONE

Cons: Terrible service, boxes totally damaged, tried to overcharge as much as they could

.

I described my service as poor service, but there should be an option for the lack of service. I was unaware of this website, so I scheduled AND PAID A $100 DEPOSIT for the company to move me out of my apartemnt. I not only had to reserve the elevator at my building and the building I was moving to, but I also needed to pay $150 just to book it, and another $250 for a deposit. I am a dental student, so I had to take the morning off, and my mom took the day off of work to help me. I booked American Pro's service for 11 AM and even confirmed with them. At 5PM the day prior to the move, one of the employees called me to see if he can bump up the move to 8 in the morning. I explained my situation of the elevators and he said they would then make it to my place from 10 to 12. At about 11AM on the day of my move and I CALLED (they did not call me) to see if they were coming. The employee told me that they would not be able to make it until 4PM, which meant I would lose both of the elevators I reserved and I would have to leave the patient I had an appt with at school. I was nice enough to move around my schedule and even figure out the elevator sitatuion. I was concerned about the pricing however, due to the fact that we would be stuck in rush hour traffic. I talked to the employee once again and he told me the manager would call me before I left to school. I waited about an hour and no call. I called again and finally got a response. The manager not only told me that he refused to do anything for any of my inconviences, but that he would not be able to do the scheduled move on that day. Therefore, I lost my elevator money, a day of school, a day of studying, my mom's day of work..I have to do it all again in a week. IF YOU WANT RELIABILITY...DO NOT USE AMERICAN PRO!

0
★☆☆☆☆

I described my service as poor service, but there should be an option for the lack of service. I was unaware of this website, so I scheduled AND PAID A $100 DEPOSIT for the company to move me out of my apartemnt. I not only had to reserve the elevator at my building and the building I was moving to, but I also needed to pay $150 just to book it, and another $250 for a deposit. I am a dental student, so I had to take the morning off, and my mom took the day off of work to help me. I booked American Pro's service for 11 AM and even confirmed with them. At 5PM the day prior to the move, one of the employees called me to see if he can bump up the move to 8 in the morning. I explained my situation of the elevators and he said they would then make it to my place from 10 to 12. At about 11AM on the day of my move and I CALLED (they did not call me) to see if they were coming. The employee told me that they would not be able to make it until 4PM, which meant I would lose both of the elevators I reserved and I would have to leave the patient I had an appt with at school. I was nice enough to move around my schedule and even figure out the elevator sitatuion. I was concerned about the pricing however, due to the fact that we would be stuck in rush hour traffic. I talked to the employee once again and he told me the manager would call me before I left to school. I waited about an hour and no call. I called again and finally got a response. The manager not only told me that he refused to do anything for any of my inconviences, but that he would not be able to do the scheduled move on that day. Therefore, I lost my elevator money, a day of school, a day of studying, my mom's day of work..I have to do it all again in a week. IF YOU WANT RELIABILITY...DO NOT USE AMERICAN PRO!

Cons: did not deliver service, did not do anything to resolve the situation, manager not personable

 

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