Franz Jewelers LTD

★☆☆☆☆
  • 1220 Meadow Rd 1N

    Northbrook, IL 60062

    Map & Directions
  • 847-272-4100

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If it were possible to award negative stars, this would be the place to do it.

I have been a customer of this jeweler for years. After trusting them
with many repairs, I have been gravely disappointed. I had a problem
with a repair they had done and went back to address it. The staff
were very short with me, and blamed me for the damage to the item.
Still, they assured me that they would try to fix the item and the
other issues would be taken care of the next day. When I went back, I
was once again greeted with an unpleasant attitude and I found that
they had damaged the item even more. They refunded my money and the
woman told me to "have it repaired somewhere else."

Although they refunded my money for the repair and covered the
replacement cost of a new item, their behavior was absolutely
unprofessional. They fail to recognize that some items have
sentimental value and cannot be replaced. I would not trust this
establishment with any of my valuables. To do so is a gamble, as they
would charge you double the price of the initial quote to sabotage an
already broken item.

Had Franz Jewelers treated me and my jewelry with respect and had
given me an honest fair quote, I would not have had to travel a
greater distance to a silversmith who charged me a fraction of the
cost for a repair that took a few minutes, rather than a few days of
pain.

1
★☆☆☆☆

If it were possible to award negative stars, this would be the place to do it.

I have been a customer of this jeweler for years. After trusting them
with many repairs, I have been gravely disappointed. I had a problem
with a repair they had done and went back to address it. The staff
were very short with me, and blamed me for the damage to the item.
Still, they assured me that they would try to fix the item and the
other issues would be taken care of the next day. When I went back, I
was once again greeted with an unpleasant attitude and I found that
they had damaged the item even more. They refunded my money and the
woman told me to "have it repaired somewhere else."

Although they refunded my money for the repair and covered the
replacement cost of a new item, their behavior was absolutely
unprofessional. They fail to recognize that some items have
sentimental value and cannot be replaced. I would not trust this
establishment with any of my valuables. To do so is a gamble, as they
would charge you double the price of the initial quote to sabotage an
already broken item.

Had Franz Jewelers treated me and my jewelry with respect and had
given me an honest fair quote, I would not have had to travel a
greater distance to a silversmith who charged me a fraction of the
cost for a repair that took a few minutes, rather than a few days of
pain.

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