We do everything we can to make certain EVERY customer is happy with our services. However, if a customer chooses to write a Review online for InsiderPages.com - without first talking to us - there is nothing we can do to make it right. Unlike a complaint filed through the Better Business Bureau (BBB), InsiderPages.com does not allow a company access to the real name of the reviewer or a phone number or email address to respond to so that we can make certain we fix any problem or misunderstanding. We have a Better Business Bureau Rating of A+. No company is perfect and we have had complaints filed against us, but these complaints are first forwarded to Robinson Heating and Cooling so that we can solve any problem through a BBB mediator. Please check our profile at BBB.org to see how we handle any complaints filed in a format that allows for BOTH sides to state their opinions.
We have a full time office staff of 3 people and we are instructed to forward EVERY customer complaint to the owner of the company, Dave Brown. He calls these customers PERSONALLY. If you have a complaint, or are unhappy with our services in any way, please contact us so that we can MAKE IT RIGHT. Our office number is 847-623-7300 and our office email is firstname.lastname@example.org. Dave's personal cell number is 847-366-3600 and his direct email address is email@example.com.
More about Robinson Heating & Cooling Inc
Robinson Heating & Cooling has been serving the northern Lake County and southeastern Kenosha areas since it was founded by Mike Robinson back in 1962. In 1987, David Brown purchased Robinson Heating & Cooling and has operated and served as President to this day. With a longstanding history of reliability and quality service, each of our employees works hard every day to maintain the same high levels of satisfaction our customers have come to expect from us.
Robinson Heating & Cooling Technicians have received a high level of training and are certified by the industry organization known at NATE (North American Technician Excellence). This means that our customers can feel secure in the knowledge that they are receiving qualified systems service and better systems efficiency - along with realizing cost savings through lower utility bills.
Our website - www.robinsonheatingandcooling.com - is another way for us to offer our customers details about the services we provide, the products we sell and support, and other valuable resources to help ensure that their heating and air conditioning systems operate safely and efficiently. Please visit our website soon.