Hanna & Ruud LLC - Steve Hanna

★☆☆☆☆
  • 1528 6th Ave

    Moline, IL 61265

    Map & Directions
  • 309-736-9000

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My son (with my financial backing) hired Mr. Hanna to defend him for a DUI/DWI. This was all new to both of us, since neither had a criminal record and werent sure what to expect and how the process worked. During the initial consultation with Mr. Hanna, he told us if you plead guilty to the DUI/DWI, the cost would be $750 and if you want to fight it and use a jury trial, the fee would be $2500. He assured us that he would not take a jury case, unless he knew he could win it. With his projected confidence that he could win with a jury trial, my son retained Mr. Hanna for $2500. After retaining MR. HANNA, my son (accompanied by me) showed up for his first court hearing and we were met by Mr. Hannas associate (Mr. Ruud), whom neither of us had met previously or were told that my son would be represented by anyone other than Mr. Hanna. One would think that this information should have been disclosed before showing up in court to meet for the first time. Mr. Ruud handled many other clients, as my son (and I) waited patiently for him to take care of their business. About 30-40 minutes later, Mr. Ruud informed my son that his court is postponed until his alcohol evaluation comes back. Next court date Mr. Ruud, again assisted other clients and 30-40 minutes later came back and told my son that the offer is a year of court supervision and he could get his license back. My son asked Mr. Ruud about the jury trial that was agreed upon and paid for with Mr. Hanna. Mr. Ruud stated he was not aware of any of that and that my son could postpone AGAIN, and that my son could speak to Mr. Hanna regarding this matter. At that time, my son told him that he cant afford to be without his license for another month, waiting to discuss with Mr. Hanna (who was hired to begin with). Mr. Ruud stated that the plea deal was a really good offer and that he probably wouldnt win a jury trial with evidence on the table (totally different story than Mr. Hanna had stated on the initial consultation). Again, with this all being a new experience and thinking we had hired an attorney who could wholly represent my son, he decided to take the plea deal. That afternoon and many days and months to follow, my son (and I) called Mr. Hannas office to inquire about the difference in the payment for guilty plea ($750) and jury trial ($2500); however, the office staff was extremely rude and phone calls were never returned by Mr. Hanna. Since Mr. Hanna would not return phone calls to my son or me, a certified letter was sent to Mr. Hanna requesting the difference in the cost for difference in service between the guilty plea and the jury trial. Since phone calls had not been answered from June through January, it was requested in the letter that the difference in service be returned within two weeks or a complaint would be filed with the Better Business Bureau and the Attorney General. Mr. Hanna responded with an extremely ugly letter (follows suit with the office staffs unfriendly service) stating that my son had signed a Flat Fee letter for $2500. Yep, hes right he did; however, he was told that a jury trial was the direction he was going, only to be told that a jury trial wasnt feasible at the second court date. The letter (signed by Mr. Hanna) stated that he would not be threatened into returning any money as this is blackmail, extortion, etc. This was not a threat as this was a deadline to receive a response, as weekly phone calls for six months were ignored. Mr. Hanna also stated in his response letter, that he does not return calls when he knows that he is right and has no reason to return calls. He also stated that he knew there were phone calls from my sons mother; however, he is an adult and that he would not return calls to me. (Amazing, he took money from me to pay for my sons attorney fees). Hows that for customer service $2500 later, and two court appearances by a representative that the paying party had never met or knew nothing aboutNote: court appearances for my sons cases probably totaled with drive time to and from court house maybe an hour total. ($2500 for an hours worth of work is pretty good pay) And when Mr. Ruud came to court, he asked my son what he was doing, i.e., what was he there for.Really? Isnt this what that office was paid for?

1
★☆☆☆☆

My son (with my financial backing) hired Mr. Hanna to defend him for a DUI/DWI. This was all new to both of us, since neither had a criminal record and werent sure what to expect and how the process worked. During the initial consultation with Mr. Hanna, he told us if you plead guilty to the DUI/DWI, the cost would be $750 and if you want to fight it and use a jury trial, the fee would be $2500. He assured us that he would not take a jury case, unless he knew he could win it. With his projected confidence that he could win with a jury trial, my son retained Mr. Hanna for $2500. After retaining MR. HANNA, my son (accompanied by me) showed up for his first court hearing and we were met by Mr. Hannas associate (Mr. Ruud), whom neither of us had met previously or were told that my son would be represented by anyone other than Mr. Hanna. One would think that this information should have been disclosed before showing up in court to meet for the first time. Mr. Ruud handled many other clients, as my son (and I) waited patiently for him to take care of their business. About 30-40 minutes later, Mr. Ruud informed my son that his court is postponed until his alcohol evaluation comes back. Next court date Mr. Ruud, again assisted other clients and 30-40 minutes later came back and told my son that the offer is a year of court supervision and he could get his license back. My son asked Mr. Ruud about the jury trial that was agreed upon and paid for with Mr. Hanna. Mr. Ruud stated he was not aware of any of that and that my son could postpone AGAIN, and that my son could speak to Mr. Hanna regarding this matter. At that time, my son told him that he cant afford to be without his license for another month, waiting to discuss with Mr. Hanna (who was hired to begin with). Mr. Ruud stated that the plea deal was a really good offer and that he probably wouldnt win a jury trial with evidence on the table (totally different story than Mr. Hanna had stated on the initial consultation). Again, with this all being a new experience and thinking we had hired an attorney who could wholly represent my son, he decided to take the plea deal. That afternoon and many days and months to follow, my son (and I) called Mr. Hannas office to inquire about the difference in the payment for guilty plea ($750) and jury trial ($2500); however, the office staff was extremely rude and phone calls were never returned by Mr. Hanna. Since Mr. Hanna would not return phone calls to my son or me, a certified letter was sent to Mr. Hanna requesting the difference in the cost for difference in service between the guilty plea and the jury trial. Since phone calls had not been answered from June through January, it was requested in the letter that the difference in service be returned within two weeks or a complaint would be filed with the Better Business Bureau and the Attorney General. Mr. Hanna responded with an extremely ugly letter (follows suit with the office staffs unfriendly service) stating that my son had signed a Flat Fee letter for $2500. Yep, hes right he did; however, he was told that a jury trial was the direction he was going, only to be told that a jury trial wasnt feasible at the second court date. The letter (signed by Mr. Hanna) stated that he would not be threatened into returning any money as this is blackmail, extortion, etc. This was not a threat as this was a deadline to receive a response, as weekly phone calls for six months were ignored. Mr. Hanna also stated in his response letter, that he does not return calls when he knows that he is right and has no reason to return calls. He also stated that he knew there were phone calls from my sons mother; however, he is an adult and that he would not return calls to me. (Amazing, he took money from me to pay for my sons attorney fees). Hows that for customer service $2500 later, and two court appearances by a representative that the paying party had never met or knew nothing aboutNote: court appearances for my sons cases probably totaled with drive time to and from court house maybe an hour total. ($2500 for an hours worth of work is pretty good pay) And when Mr. Ruud came to court, he asked my son what he was doing, i.e., what was he there for.Really? Isnt this what that office was paid for?

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