Value City Furniture

★★☆☆☆
  • 1 Countryside Plaza Suite 300

    Countryside, IL 60525

    Map & Directions

About Value City Furniture

Hours
Mon - Sat, 10am - 9pm; Sun, 11am - 6pm

Home & Garden

Home & Garden
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The store had better quality then I was expecting. Great service..the manager offered me cookies and coffee at the door and I felt no pressure to buy.. but be prepared to pay for the warranties and delivery. Go for the delivery fee it's worth it. I have a narrow door and a wall right when you come into my house. I am glad I didn't pick up my stuff , I left it the professionals because they had to struggle to get it through the door. My husband and I probably would have damaged.

2
★★★★★

The store had better quality then I was expecting. Great service..the manager offered me cookies and coffee at the door and I felt no pressure to buy.. but be prepared to pay for the warranties and delivery. Go for the delivery fee it's worth it. I have a narrow door and a wall right when you come into my house. I am glad I didn't pick up my stuff , I left it the professionals because they had to struggle to get it through the door. My husband and I probably would have damaged.

Pros: My sales person left me alone and let me shop. No pressure.

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AVOID THIS STORE LIKE THE PLAGUE. THE GENERAL MANAGER VICKY IS A HUGE LIAR. I BOUGHT A COUCH THAT WAS DEFECTIVE. SHE HAD IT PICKED UP AND SAID SHE ORDERED A NEW ONE. WHEN THE "NEW ONE" WAS DELIVERED SURPRISE IT WAS THE SAME OLD COUCH THAT SHE TRIED TO HAVE REPAIRED AND LOOKED WORSE THAN WHEN THE PICKED IT UP FROM MY HOUSE THE FIRST TIME. IT WAS NOT EVEN WRAPPED IN PLASTIC AND APPEARED TO HAVE BEEN CRUSHED AND DAMAGED ON THE DELIVERY TRUCK. WILL I EVER GET THE NEW COUCH I PAID FOR? WILL I EVER GET MY MONEY BACK? I DON'T KNOW YET BUT I WOULDN'T SHOP HERE IF I WERE YOU AND VICKY THE GENERAL MANAGER AND VALUE CITY SHOULD BE ASHAMED OF THEMSELVES.

0
★☆☆☆☆

AVOID THIS STORE LIKE THE PLAGUE. THE GENERAL MANAGER VICKY IS A HUGE LIAR. I BOUGHT A COUCH THAT WAS DEFECTIVE. SHE HAD IT PICKED UP AND SAID SHE ORDERED A NEW ONE. WHEN THE "NEW ONE" WAS DELIVERED SURPRISE IT WAS THE SAME OLD COUCH THAT SHE TRIED TO HAVE REPAIRED AND LOOKED WORSE THAN WHEN THE PICKED IT UP FROM MY HOUSE THE FIRST TIME. IT WAS NOT EVEN WRAPPED IN PLASTIC AND APPEARED TO HAVE BEEN CRUSHED AND DAMAGED ON THE DELIVERY TRUCK. WILL I EVER GET THE NEW COUCH I PAID FOR? WILL I EVER GET MY MONEY BACK? I DON'T KNOW YET BUT I WOULDN'T SHOP HERE IF I WERE YOU AND VICKY THE GENERAL MANAGER AND VALUE CITY SHOULD BE ASHAMED OF THEMSELVES.

Pros: none whatsoever

Cons: will be the worst furniture buying experience ever

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Customer service sucked. I have brought sofa there and have to wait over 2 months, they have rescheduled delivery 3 times. Absolutely not recommended to anyone. Delivery guys are crazy, they did not delivery to your apartment only to your parking lot.

0
★☆☆☆☆

Customer service sucked. I have brought sofa there and have to wait over 2 months, they have rescheduled delivery 3 times. Absolutely not recommended to anyone. Delivery guys are crazy, they did not delivery to your apartment only to your parking lot.

Pros: Zero

Cons: Everything

 

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