Sam's Club

★★★☆☆
  • 5670 Northwest Hwy

    Crystal Lake, IL 60014

    Map & Directions
  • 815-477-9876

3.0 2
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Called Addison and Crystal Lake locations...was not impressed with customer service! I was trying to exchange an item that was purchased at the Streamwood location but needed to call and find out if they had the same item (queen size, brown, cream and mint green 20 piece set) was cut off repeatedly when trying to give description of color and size. They were not willing to look on shelves to see if right size and color! Apparently the item number did not list size or color and they would not have anyone check shelf to find out! Was left on hold for longer than necessary considering all they were doing was looking stock up on computer!! Very dissapointed!!!!! Shop at Costco from now on!

1
★☆☆☆☆

Called Addison and Crystal Lake locations...was not impressed with customer service! I was trying to exchange an item that was purchased at the Streamwood location but needed to call and find out if they had the same item (queen size, brown, cream and mint green 20 piece set) was cut off repeatedly when trying to give description of color and size. They were not willing to look on shelves to see if right size and color! Apparently the item number did not list size or color and they would not have anyone check shelf to find out! Was left on hold for longer than necessary considering all they were doing was looking stock up on computer!! Very dissapointed!!!!! Shop at Costco from now on!

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We buy almost all of meats at Sam's. The store (and restrooms) are always clean and the staff very helpful. They also have a wonderful bakery -- cakes are really great.

For an all-round discount store, they can't be beat.

5
★★★★★

We buy almost all of meats at Sam's. The store (and restrooms) are always clean and the staff very helpful. They also have a wonderful bakery -- cakes are really great.

For an all-round discount store, they can't be beat.

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