Pep Boys Auto Parts & Service

★☆☆☆☆
  • 2936 W Ogden Ave

    Naperville, IL 60540

    Map & Directions
  • 630-637-1350

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Towing Companies
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      1.4 5
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      .

      I called to see if they had a specific tire in stock and I waited about 10 min on the phone. He had stated that they didn't have that tire in stock. I called back later to see if they had a different brand in my tire size and the girl said that they only had the tire in one brand. Low and behold it was the tire that I called about. These people have computers to check there stock. Do you think they use them???? I went in to get the tire and it took 20 min for them to find it. Slow service and people don't know what they are doing there!!

      1
      ★☆☆☆☆

      I called to see if they had a specific tire in stock and I waited about 10 min on the phone. He had stated that they didn't have that tire in stock. I called back later to see if they had a different brand in my tire size and the girl said that they only had the tire in one brand. Low and behold it was the tire that I called about. These people have computers to check there stock. Do you think they use them???? I went in to get the tire and it took 20 min for them to find it. Slow service and people don't know what they are doing there!!

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      .

      No surprise with the previous reviews. The only time I had a good experience with this repair shop is when they accidentaly stumbled upon a solution to our electrical system problem. It was a corroded connector. They didn't find that out though until they had done everything else under the sun to the car. Luckily, we were able to argue our way out of the bill.

      PROS: Not many.
      CONS: Just About Everything

      2
      ★★☆☆☆

      No surprise with the previous reviews. The only time I had a good experience with this repair shop is when they accidentaly stumbled upon a solution to our electrical system problem. It was a corroded connector. They didn't find that out though until they had done everything else under the sun to the car. Luckily, we were able to argue our way out of the bill.

      PROS: Not many.
      CONS: Just About Everything

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      .

      I wanted to get some bearings and some brake pads on my car and they said wait would be 40 minutes so i wait and 1 hour later they say it will be another 30 minutes and then another delay for 20 mintes. Then the price they gave me went up without notice till it was done. And when I left (mad) i noticed the brakes were squeaking already so i went somewhere else and then I found out they didn't even change one of them. It was a waste of time and money going there and the hassle of sorting everything and prices are not even that good. Look elsewhere.

      PROS: nothing
      CONS: everything

      2
      ★★☆☆☆

      I wanted to get some bearings and some brake pads on my car and they said wait would be 40 minutes so i wait and 1 hour later they say it will be another 30 minutes and then another delay for 20 mintes. Then the price they gave me went up without notice till it was done. And when I left (mad) i noticed the brakes were squeaking already so i went somewhere else and then I found out they didn't even change one of them. It was a waste of time and money going there and the hassle of sorting everything and prices are not even that good. Look elsewhere.

      PROS: nothing
      CONS: everything

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      .

      Well there i snothing much to say about this place, other than the fact that EVEN WITH a computer to aid them in getting the people that shop there the right parts to fix their cars, they somehow manage to mess that up. I was givin the wrong set of axles for my car three different times, I finally yanked the spline out and brought it in to the store so I could match it up there on their counter top.

      1
      ★☆☆☆☆

      Well there i snothing much to say about this place, other than the fact that EVEN WITH a computer to aid them in getting the people that shop there the right parts to fix their cars, they somehow manage to mess that up. I was givin the wrong set of axles for my car three different times, I finally yanked the spline out and brought it in to the store so I could match it up there on their counter top.

      Was this review helpful to you?
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      .

      I've never received anything that even remotely passed for courtesy at any Pep Boys. But this one gets a gold star for going beyond simple rudeness to artful ignorance. Go there and you'll swear you don't exist. The workers must be independently wealthy because they don't seem to need their jobs.

      PROS: Location
      CONS: Oblivious to their customers.

      1
      ★☆☆☆☆

      I've never received anything that even remotely passed for courtesy at any Pep Boys. But this one gets a gold star for going beyond simple rudeness to artful ignorance. Go there and you'll swear you don't exist. The workers must be independently wealthy because they don't seem to need their jobs.

      PROS: Location
      CONS: Oblivious to their customers.

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      Message from Pep Boys Auto Parts & Service

      Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

      Yext PowerListings

       

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