A-1 Luxury Limousine

★★★☆☆
  • 5995 Arthur Ave

    Chicago, IL 60638

    Map & Directions
  • 773-585-4200

About A-1 Luxury Limousine

Categories
  • Limousine Services

Transportation & Storage

Transportation & Storage
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3.0 2
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We had a gala event in downtown chicago that started at 7:30. So, it was a Friday night and we were coming from the Northwest suburbs and figured a 4 o'clock limo would be ok. They did NOT call to tell us they were running behind whatsoever, and at 4:30 I called and he said he was "on his way". Ten to five, no limo, and we're not very happy to say the least. I called the company again and the dispatcher at the main line was yelling at me!!! No customer service at all!!!! I wasn't screaming, I was trying to figure out what was going on, what else we could do. He didn't apologize or offer anything else! The limo finally showed up an hour and a half late!!! It smelled of smoke and the heat did not work in the back on that freezing cold day. The driver even had the gall to smoke up front ( I guess he thought putting that screen up would help!!! ) We got downtown halfway through our event thanks to this unprofessional company. We travel very frequently for business and I can assure you we will NEVER use them again!!!!!!

0
★☆☆☆☆

We had a gala event in downtown chicago that started at 7:30. So, it was a Friday night and we were coming from the Northwest suburbs and figured a 4 o'clock limo would be ok. They did NOT call to tell us they were running behind whatsoever, and at 4:30 I called and he said he was "on his way". Ten to five, no limo, and we're not very happy to say the least. I called the company again and the dispatcher at the main line was yelling at me!!! No customer service at all!!!! I wasn't screaming, I was trying to figure out what was going on, what else we could do. He didn't apologize or offer anything else! The limo finally showed up an hour and a half late!!! It smelled of smoke and the heat did not work in the back on that freezing cold day. The driver even had the gall to smoke up front ( I guess he thought putting that screen up would help!!! ) We got downtown halfway through our event thanks to this unprofessional company. We travel very frequently for business and I can assure you we will NEVER use them again!!!!!!

Pros: we made it alive

Cons: driver smoked, no heat, 1 1/2 hrs. late, rude, no customer service!!

.

We have used them a couple of times, extremely reliable and the professionalism is great! If you are considering a limo company, give them a try and you won't regret it!

2
★★★★★

We have used them a couple of times, extremely reliable and the professionalism is great! If you are considering a limo company, give them a try and you won't regret it!

Pros: professionalism, nice cars, service

Cons: none

 

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