Imperial Motors Jaguar Of Lake Bluff

★★★★☆
  • 150 Skokie Hwy

    Lake Bluff, IL 60044

    Map & Directions
  • 847-615-0606

About Imperial Motors Jaguar Of Lake Bluff

Hours
Mon-Thu 9am-7pm, Fri 9am-6pm, Sat 9am-5pm
4.0 3
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Imperial Mototrs staff was great, from the sales staff to the service writer to the service techs. Its a small dealership so they get to know you by name. Its like dealing with good friends. I've bought 6 cars from Imperial and its the

3
★★★★★

Imperial Mototrs staff was great, from the sales staff to the service writer to the service techs. Its a small dealership so they get to know you by name. Its like dealing with good friends. I've bought 6 cars from Imperial and its the

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I have purchased my three Jaguars from Imperial Motors Jaguar in Lake Bluff. From the time you walk in to their amazing building and are greeted warmly by the sales or service people you feel good. You actually smile when you leave. Everyone is friendly and respects my time and gets the job done the first time. I recommend Imperial to anyone. You will get a great deal when you purchase a car and world class service when you need to have maintenance or repairs.

5
★★★★★

I have purchased my three Jaguars from Imperial Motors Jaguar in Lake Bluff. From the time you walk in to their amazing building and are greeted warmly by the sales or service people you feel good. You actually smile when you leave. Everyone is friendly and respects my time and gets the job done the first time. I recommend Imperial to anyone. You will get a great deal when you purchase a car and world class service when you need to have maintenance or repairs.

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I brought my S-Type Jaguar to Imperial Motors in the Chicago/Milwaukee area today because my key transmitter stopped working. Sounds like a small issue, right? Wrong.

I spoke to a [snip], the service manager, about the issue and he told me it was going to be ~$60 to reprogram the key. I told him to proceed.

We waited a few minutes and [snip] came out and said "Can't be programmed, but you can buy a new one for $330". We rejected and said we'd just live with it. I told him to just give me the key and we'd be on our way, but this guy had the nerve to actually charge me for doing absolutely nothing. I had a feeling this sleezebag was just trying to get me to buy a new key, and it turns out I was right. I took the key to another dealership and they went through the process with no problems whatsoever.

I would highly advise not going to this dealership to even change your oil, nonetheless buy a car. We spoke to the general manager and he actually backed up this guy.

We also asked the general manager to give us a price for trade-in on the vehicle and he came back about $6,000 below blue book. Just nuts.

Little did Mr. Manager know that I had actually just moved to the area and am looking to buy a new XK in the coming weeks. He saw me in an old S-Type and belittled me to some 25 year old punk that wasn't anywhere near his clientle.

I hope the $60 was worth it, Mr. Manager. Oh, and by the way, your sham of a dealership is the first Jaguar dealer I've been in that doesn't even have cookies/drinks for your customers.

0
★☆☆☆☆

I brought my S-Type Jaguar to Imperial Motors in the Chicago/Milwaukee area today because my key transmitter stopped working. Sounds like a small issue, right? Wrong.

I spoke to a [snip], the service manager, about the issue and he told me it was going to be ~$60 to reprogram the key. I told him to proceed.

We waited a few minutes and [snip] came out and said "Can't be programmed, but you can buy a new one for $330". We rejected and said we'd just live with it. I told him to just give me the key and we'd be on our way, but this guy had the nerve to actually charge me for doing absolutely nothing. I had a feeling this sleezebag was just trying to get me to buy a new key, and it turns out I was right. I took the key to another dealership and they went through the process with no problems whatsoever.

I would highly advise not going to this dealership to even change your oil, nonetheless buy a car. We spoke to the general manager and he actually backed up this guy.

We also asked the general manager to give us a price for trade-in on the vehicle and he came back about $6,000 below blue book. Just nuts.

Little did Mr. Manager know that I had actually just moved to the area and am looking to buy a new XK in the coming weeks. He saw me in an old S-Type and belittled me to some 25 year old punk that wasn't anywhere near his clientle.

I hope the $60 was worth it, Mr. Manager. Oh, and by the way, your sham of a dealership is the first Jaguar dealer I've been in that doesn't even have cookies/drinks for your customers.

Pros: None

Cons: Shining example of why people hate car dealers.

 

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