A-American Custom Flooring

★★★★☆
Custom counter tops.
  • 7777 N Caldwell Ave

    Niles, IL 60714

    Map & Directions
  • 847-966-0500

About A-American Custom Flooring

Hours
Open Daily 24 Hours ; Open 7 Days

Home & Garden

Home & Garden
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Just a short note to thank A-American Custom Flooring for the terrific project work that was carried out at my home.

From the expert Sales Dept. work, (Ryan), to the fabrication, to the precise installation work on the quartz counter tops

3
★★★★★

Just a short note to thank A-American Custom Flooring for the terrific project work that was carried out at my home.

From the expert Sales Dept. work, (Ryan), to the fabrication, to the precise installation work on the quartz counter tops

.

We hired A American Custom Flooring Inc. to install a new Corian counter and windowsills. Although their website said that they would have Corian installed in 10 days, it took 27 days to install. Then, the job was horrid. The Corian had a lot of discolorations. The hole for the sink was cut too big. The support frame hung below the Corian. There was a huge gaping hole beneath the counter. The living room windowsill didn?t make full contact with the ledge. The list of problems is long. Their sales person had told us that our condo would look like their showroom and that our counter would look like all one piece because it would be seamless. That is not what we received. We sent them a detailed email outlining all of our initial problems and photos the same day as the installation. It took 3 days for them to come back to see the problems. They say that they will do what needs to be done to correct the problems and make us happy. We are growing impatient, however. It?s been about a week since the installation, and they have not told us what they will do for us, and they haven?t been especially nice to us. We are obviously unhappy with the quality of the counter and windowsill (singular since one is still missing) as well as the installation. Yet, our biggest anger is with the lack of customer service: response time, lack of solutions & their demeanor. We still hope that A American Custom Flooring, Inc. will correct our problems and will do so quickly. However as each day passes without a solid plan of what they will do to make things right, we are growing unhappier. We worked with their Chicago location for this purchase, but we have been contacting management at their Niles location in addition to their Chicago location regarding our problems with our installation.

0
★☆☆☆☆

We hired A American Custom Flooring Inc. to install a new Corian counter and windowsills. Although their website said that they would have Corian installed in 10 days, it took 27 days to install. Then, the job was horrid. The Corian had a lot of discolorations. The hole for the sink was cut too big. The support frame hung below the Corian. There was a huge gaping hole beneath the counter. The living room windowsill didn?t make full contact with the ledge. The list of problems is long. Their sales person had told us that our condo would look like their showroom and that our counter would look like all one piece because it would be seamless. That is not what we received. We sent them a detailed email outlining all of our initial problems and photos the same day as the installation. It took 3 days for them to come back to see the problems. They say that they will do what needs to be done to correct the problems and make us happy. We are growing impatient, however. It?s been about a week since the installation, and they have not told us what they will do for us, and they haven?t been especially nice to us. We are obviously unhappy with the quality of the counter and windowsill (singular since one is still missing) as well as the installation. Yet, our biggest anger is with the lack of customer service: response time, lack of solutions & their demeanor. We still hope that A American Custom Flooring, Inc. will correct our problems and will do so quickly. However as each day passes without a solid plan of what they will do to make things right, we are growing unhappier. We worked with their Chicago location for this purchase, but we have been contacting management at their Niles location in addition to their Chicago location regarding our problems with our installation.

Pros: One person who is an assistant to our current contact is nice.

Cons: Poor craftsmanship & poor response to complaints.

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