Guy On 41

★☆☆☆☆
  • 2356 Skokie Valley Rd

    Highland Park, IL 60035

    Map & Directions
  • 847-432-0900

About Guy On 41

Hours
Mon-Fri 9am-5pm, Sat 10am-5pm

Sports & Recreation

Sports & Recreation
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I went in to these guys looking for missing parts for a set my neighbor gave me. He suggested going to "The Guy On 41" because they sold him the set. Big mistake. We were greeted quickly by a sales woman out in the display area. It was oddly reminiscent of a used car lot pitch. The sale person's smiley demeanor vanished when I told her I was looking for parts to repair one of their older sets. She informed me that they had dropped the manufacturer of my set. She told me I could ask inside if I wanted and walked away.
After we looked around a bit we went inside. As we walked inside, the woman from the lot said to the woman at the counter "those are the guys". The woman at the counter (Owner?) repeated they had dropped the manufacturer of my set and couldn't sell me parts from another manufacturer sighting liability issues. I said, I understood if the manufactures wanted to limit their sales to full sets but couldn't see any liability issues. She told me she represented the manufacture and was sure I could find something elsewhere or online that I could make work. I told her I was sure I could build an entire set and I just thought because they had sold the original set I would check there first. She thanked me and invited me to "Be gone" "Go now, we don't need your attitude here..Be gone with you"
No problem. I'm gone and I won't be back. I have no desire to be up sold or B***S*** ed about liabilities. I simply stopped in to save time or get information. How about simply saying "Sorry we don't carry that line any more but here's their contact information" But then why bother if there's no sale to be made.
I have three preschoolers. I'll be sure to let all their friends parents know if they go to the "The Guy On 41" they can expect the service to be directly proportionate to the size of the check they're willing to write. As for me I'll save a few grand and go to Menard's

0
★☆☆☆☆

I went in to these guys looking for missing parts for a set my neighbor gave me. He suggested going to "The Guy On 41" because they sold him the set. Big mistake. We were greeted quickly by a sales woman out in the display area. It was oddly reminiscent of a used car lot pitch. The sale person's smiley demeanor vanished when I told her I was looking for parts to repair one of their older sets. She informed me that they had dropped the manufacturer of my set. She told me I could ask inside if I wanted and walked away.
After we looked around a bit we went inside. As we walked inside, the woman from the lot said to the woman at the counter "those are the guys". The woman at the counter (Owner?) repeated they had dropped the manufacturer of my set and couldn't sell me parts from another manufacturer sighting liability issues. I said, I understood if the manufactures wanted to limit their sales to full sets but couldn't see any liability issues. She told me she represented the manufacture and was sure I could find something elsewhere or online that I could make work. I told her I was sure I could build an entire set and I just thought because they had sold the original set I would check there first. She thanked me and invited me to "Be gone" "Go now, we don't need your attitude here..Be gone with you"
No problem. I'm gone and I won't be back. I have no desire to be up sold or B***S*** ed about liabilities. I simply stopped in to save time or get information. How about simply saying "Sorry we don't carry that line any more but here's their contact information" But then why bother if there's no sale to be made.
I have three preschoolers. I'll be sure to let all their friends parents know if they go to the "The Guy On 41" they can expect the service to be directly proportionate to the size of the check they're willing to write. As for me I'll save a few grand and go to Menard's

Pros: Nice Products

Cons: sales not service

 

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