Brides By Demetrios

★★★☆☆
  • 601 N Martingale Rd Ste 173

    Schaumburg, IL 60173

    Map & Directions
  • 847-605-0015

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The sales lady that helped us pick out the dress was great to work with. However, the whole wedding dress experience was tarnished by the rude management team and other people that were at the front desk. They were not apologetic at all that the $750 belt we purchased had damage on it. They acted angry when we asked them to address the issue. I gave them the benefit of the doubt that they had an off day when we purchased the dress. But no, they were just as rude, if not more rude, when we came to pick up the dress. The whole bridal party came in from different states via plane and car to retrieve the dress. That staff made us totally feel not welcomed. One of the managers approached us, ever so rudely to point out that our appointment is over. There was only one other customer. It was not yet closing time. We were just trying to re-plan our weekend because we have to go back to the salon to pick up the belt. We had to cancel some of our tour plans of Chicago downtown because they did not have the diligence to inspect everything when the dress, veil, and belt were shipped to them 3 weeks before we arrived in town.

So if you want a beautiful, positive experience, you should go to a different salon.

1
★☆☆☆☆

The sales lady that helped us pick out the dress was great to work with. However, the whole wedding dress experience was tarnished by the rude management team and other people that were at the front desk. They were not apologetic at all that the $750 belt we purchased had damage on it. They acted angry when we asked them to address the issue. I gave them the benefit of the doubt that they had an off day when we purchased the dress. But no, they were just as rude, if not more rude, when we came to pick up the dress. The whole bridal party came in from different states via plane and car to retrieve the dress. That staff made us totally feel not welcomed. One of the managers approached us, ever so rudely to point out that our appointment is over. There was only one other customer. It was not yet closing time. We were just trying to re-plan our weekend because we have to go back to the salon to pick up the belt. We had to cancel some of our tour plans of Chicago downtown because they did not have the diligence to inspect everything when the dress, veil, and belt were shipped to them 3 weeks before we arrived in town.

So if you want a beautiful, positive experience, you should go to a different salon.

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The sales lady that helped us pick out the dress was great to work with. However, the whole wedding dress experience was tarnished by the rude management team and other people that were at the front desk. They were not apologetic at all

3
★★★★★

The sales lady that helped us pick out the dress was great to work with. However, the whole wedding dress experience was tarnished by the rude management team and other people that were at the front desk. They were not apologetic at all

.

Going to Brides by Demetrios was a wonderful experience. The sales people were very helpful and attentive. I went in with absolutely no idea of what I wanted. They asked me great questions that helped me get a basic idea. Each gown brought out was amazingly beautiful and based on my comments and preferences, different gowns that suited me more were brought out. I only tried on five before finding ??the one?, thanks to their expertise, and it was half the price of what my budget allowed (which they were aware of). Even the fitting was a great experience. It was reasonably priced, and the seamstress, Sylvia, was amazing. I came to an appointment early and she had her hands full with a bridezilla and a momzilla. She was cool as a cucumber and extremely polite and patient. I was extremely impressed. My appointment with her was quick, fun, and very enjoyable. I absolutely recommend this Bridal Shop!

5
★★★★★

Going to Brides by Demetrios was a wonderful experience. The sales people were very helpful and attentive. I went in with absolutely no idea of what I wanted. They asked me great questions that helped me get a basic idea. Each gown brought out was amazingly beautiful and based on my comments and preferences, different gowns that suited me more were brought out. I only tried on five before finding ??the one?, thanks to their expertise, and it was half the price of what my budget allowed (which they were aware of). Even the fitting was a great experience. It was reasonably priced, and the seamstress, Sylvia, was amazing. I came to an appointment early and she had her hands full with a bridezilla and a momzilla. She was cool as a cucumber and extremely polite and patient. I was extremely impressed. My appointment with her was quick, fun, and very enjoyable. I absolutely recommend this Bridal Shop!

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Going to Brides by Demetrios was a wonderful experience. The sales people were very helpful and attentive. I went in with absolutely no idea of what I wanted. They asked me great questions that helped me get a basic idea. Each gown

3
★★★★★

Going to Brides by Demetrios was a wonderful experience. The sales people were very helpful and attentive. I went in with absolutely no idea of what I wanted. They asked me great questions that helped me get a basic idea. Each gown

.

I often wonder when I read reviews if we are really talking about the same place?
This salon has a wonderful reception area when you walk in. The girls at the desk were friendly and greeted us right away. We had an appointment so we didn't have to wait. I had been to other places and had a good idea of what I wanted and I felt the consutant asked important questions in order to find the right dress. I personally don't find it helpful to look at dresses in bags when someone has seen them on and has a way better idea of what will work for me.
I fell in love with the first dress but tried a few more. I kept going back to the first. The consultant was great with info on veils and hair ideas. She even gave ideas with bm dresses.
When my mom asked me if this was the one I started to cry! I ordered the dress and cant wait for it to come in. I also made an appt to bring my girls for bm dresses.
I would not hesitate to shop here. Seems people are always quick to write bad but there are soo many more good things to look at.

2
★★★★★

I often wonder when I read reviews if we are really talking about the same place?
This salon has a wonderful reception area when you walk in. The girls at the desk were friendly and greeted us right away. We had an appointment so we didn't have to wait. I had been to other places and had a good idea of what I wanted and I felt the consutant asked important questions in order to find the right dress. I personally don't find it helpful to look at dresses in bags when someone has seen them on and has a way better idea of what will work for me.
I fell in love with the first dress but tried a few more. I kept going back to the first. The consultant was great with info on veils and hair ideas. She even gave ideas with bm dresses.
When my mom asked me if this was the one I started to cry! I ordered the dress and cant wait for it to come in. I also made an appt to bring my girls for bm dresses.
I would not hesitate to shop here. Seems people are always quick to write bad but there are soo many more good things to look at.

.

I'm surprised by so many negative comments here, but since it's unclear on Insider Pages what the dates of the reviews are, maybe things have changed at Brides by Demetrios lately.

I had a fantastic experience there yesterday and found THE ONE. I worked with Gonca (pronounced Gon-ja), and she was great. She picked out dresses that had elements of the dresses I showed her pictures of, but we also tried on a variety of styles. Every dress I tried on was BEAUTIFUL, and in the end the one I chose was the one that simply reflected the style I wanted for my wedding most.

Demetrios was the first place I went to, and I still had an afternoon appointment even though I was pretty sure I found the dress during my Demetrios appointment. Rather than being pushy as other reviews have mentioned, both my saleslady and the manager were extremely gracious about my deciding to wait until the end of the day. They even told me to ask for a particular salesperson at A L'amour who they had worked with in the past. When I returned later they spent time helping me pick out jewelry and a veil to go with THE ONE. By the time we finished placing the order, it was about 15 minutes past closing time, but at no time did the manager get snippy about the time or anything else.

In terms of size we went with an 8. I am a size 4 in normal clothing, and probably a true size 6, but in my experience with dress shopping for bridesmaid dresses, the size charts run true to size (not like most contemporary clothing companies which have made what used to be a size 6 a size 4, etc.). My chest measured around a size 6, my waist between a 6 and an 8, and my hips a size 8. With formal dresses, you have to order the larger size because it's much easier to take things in than out. While I am hoping I don't have some of the horror story experiences listed by other shoppers here when I go in to be fitted, I do expect to have alterations. I've been told that it's fairly typical to spend between $200 and $400 on alterations- you want it to fit perfect and your dealing with expensive materials here!

On the whole, we had a lot of fun trying on dresses at Demetrios, enjoyed the professionalism and graciousness of Gonca and the manager, and would recommend this place to other brides.

p.s. on a side note, many bridal dress places have percentages off that they will offer and different ways of doing it. Sometimes it's a 10-15% discount if you purchase the same day of your first appointment, but many times they will be forgiving if they want your business and extend it for a week, or give it to you on your second appointment anyway. No matter where you go, it's something you should ask about and know that the policies change slightly from place to place, but they're all using some kind of incentive discount.

5
★★★★★

I'm surprised by so many negative comments here, but since it's unclear on Insider Pages what the dates of the reviews are, maybe things have changed at Brides by Demetrios lately.

I had a fantastic experience there yesterday and found THE ONE. I worked with Gonca (pronounced Gon-ja), and she was great. She picked out dresses that had elements of the dresses I showed her pictures of, but we also tried on a variety of styles. Every dress I tried on was BEAUTIFUL, and in the end the one I chose was the one that simply reflected the style I wanted for my wedding most.

Demetrios was the first place I went to, and I still had an afternoon appointment even though I was pretty sure I found the dress during my Demetrios appointment. Rather than being pushy as other reviews have mentioned, both my saleslady and the manager were extremely gracious about my deciding to wait until the end of the day. They even told me to ask for a particular salesperson at A L'amour who they had worked with in the past. When I returned later they spent time helping me pick out jewelry and a veil to go with THE ONE. By the time we finished placing the order, it was about 15 minutes past closing time, but at no time did the manager get snippy about the time or anything else.

In terms of size we went with an 8. I am a size 4 in normal clothing, and probably a true size 6, but in my experience with dress shopping for bridesmaid dresses, the size charts run true to size (not like most contemporary clothing companies which have made what used to be a size 6 a size 4, etc.). My chest measured around a size 6, my waist between a 6 and an 8, and my hips a size 8. With formal dresses, you have to order the larger size because it's much easier to take things in than out. While I am hoping I don't have some of the horror story experiences listed by other shoppers here when I go in to be fitted, I do expect to have alterations. I've been told that it's fairly typical to spend between $200 and $400 on alterations- you want it to fit perfect and your dealing with expensive materials here!

On the whole, we had a lot of fun trying on dresses at Demetrios, enjoyed the professionalism and graciousness of Gonca and the manager, and would recommend this place to other brides.

p.s. on a side note, many bridal dress places have percentages off that they will offer and different ways of doing it. Sometimes it's a 10-15% discount if you purchase the same day of your first appointment, but many times they will be forgiving if they want your business and extend it for a week, or give it to you on your second appointment anyway. No matter where you go, it's something you should ask about and know that the policies change slightly from place to place, but they're all using some kind of incentive discount.

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Please I am begging you, do not even go into this store you will be very disappointed with the end result!!! The dresses are gorgeous, but THAT IS IT!! You will be disgusted by the pushy used car salesman approach! Thanks Rose for telling me about your carpal tunnel syndrom from working so hard and zipping so many dresses. Then they push you to buy today or you will not receive your 15% discount! When I finally got my dress it was WAY too long, after I paid for it to be cut hollow to hem!! There was nothing I could do about the the length because it was a swoop hem line with beading at the bottom. The dress in the store was WAY bigger than the dress I ordered and they were the same size! Make sure you lose 15 pounds if you do buy a dress from them because you will NOT fit into the dress. I had lost 10 by the time I went in to pick up my dress and the sales person told me to lose 5 more pounds!!! No joke! Oh, then my dress started to FALL APART after wearing it for 2 hours!! By the end of the night 2 large pieces of lace and beading that used to be on the front of my dress were gone! Do NOT buy your dress from these people, please save yourself the heart ache involved. I spent $2,200 the day I left with the dress (paid in full) and NO ONE even said thank you. So I wasn't surprised when I went to them with my concerns and no one even cared. Horrible product, appauling customer service....you will be stressed, upset, and disappointed if you buy ur dress from them. Please take my advice!!

1
★☆☆☆☆

Please I am begging you, do not even go into this store you will be very disappointed with the end result!!! The dresses are gorgeous, but THAT IS IT!! You will be disgusted by the pushy used car salesman approach! Thanks Rose for telling me about your carpal tunnel syndrom from working so hard and zipping so many dresses. Then they push you to buy today or you will not receive your 15% discount! When I finally got my dress it was WAY too long, after I paid for it to be cut hollow to hem!! There was nothing I could do about the the length because it was a swoop hem line with beading at the bottom. The dress in the store was WAY bigger than the dress I ordered and they were the same size! Make sure you lose 15 pounds if you do buy a dress from them because you will NOT fit into the dress. I had lost 10 by the time I went in to pick up my dress and the sales person told me to lose 5 more pounds!!! No joke! Oh, then my dress started to FALL APART after wearing it for 2 hours!! By the end of the night 2 large pieces of lace and beading that used to be on the front of my dress were gone! Do NOT buy your dress from these people, please save yourself the heart ache involved. I spent $2,200 the day I left with the dress (paid in full) and NO ONE even said thank you. So I wasn't surprised when I went to them with my concerns and no one even cared. Horrible product, appauling customer service....you will be stressed, upset, and disappointed if you buy ur dress from them. Please take my advice!!

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My bridesmaid dress is WAY TOO BIG, and they did NOTHING to fix it!! The saleslady measured me and insisted on ordering a 16 even though I wear a 10 or 12. When I expressed that I think that size is too big, she said that bridesmaid dresses are always on the small side. Not true!! This dress hangs on me! It's ugly! It's like wearing a tent. And now the dress needs so many expensive alterations I almost cried. Don't waste your time coming here! And don't pay for the dress in full at the first fitting! I did, and then I had no leverage because they said I already bought the dress and signed off on it. Yes, they make you sign a waiver regarding the size at the first fitting when you order the dress. Well, you're trusting them - they took measurements and they show you the size chart. It STILL came in way too huge!! It looks deceptive at first glance, pretty clean and staged well. But when you meet the staff behind the counter they are not friendly and act as though the customers are a nuisance. The dresses are dirty and torn in places and have broken zippers. They don't carry dresses over size 10, so what are women supposed to do? How are they supposed to know how a dress will fit them? Trust the saleslady, right? WRONG!! It looks HORRIBLE. It hangs below my cleavage in the front and 2 1/2 inches below my bra line in the back. The sash on the waist hangs way too low. The waist is way too wide. EVERYTHING about this dress needs to be altered. Hmm....do they plan it this way on purpose so women over
spend as much as they initially paid for the dress on having alterations? They tried folding over the straps on my shoulders to help lift it up, but that ony made the armholes too tight for me to move. Yes, ladies, this place is truly a nightmare. Save yourself the stress and keep walking - to the next bridal shop.

1
★☆☆☆☆

My bridesmaid dress is WAY TOO BIG, and they did NOTHING to fix it!! The saleslady measured me and insisted on ordering a 16 even though I wear a 10 or 12. When I expressed that I think that size is too big, she said that bridesmaid dresses are always on the small side. Not true!! This dress hangs on me! It's ugly! It's like wearing a tent. And now the dress needs so many expensive alterations I almost cried. Don't waste your time coming here! And don't pay for the dress in full at the first fitting! I did, and then I had no leverage because they said I already bought the dress and signed off on it. Yes, they make you sign a waiver regarding the size at the first fitting when you order the dress. Well, you're trusting them - they took measurements and they show you the size chart. It STILL came in way too huge!! It looks deceptive at first glance, pretty clean and staged well. But when you meet the staff behind the counter they are not friendly and act as though the customers are a nuisance. The dresses are dirty and torn in places and have broken zippers. They don't carry dresses over size 10, so what are women supposed to do? How are they supposed to know how a dress will fit them? Trust the saleslady, right? WRONG!! It looks HORRIBLE. It hangs below my cleavage in the front and 2 1/2 inches below my bra line in the back. The sash on the waist hangs way too low. The waist is way too wide. EVERYTHING about this dress needs to be altered. Hmm....do they plan it this way on purpose so women over
spend as much as they initially paid for the dress on having alterations? They tried folding over the straps on my shoulders to help lift it up, but that ony made the armholes too tight for me to move. Yes, ladies, this place is truly a nightmare. Save yourself the stress and keep walking - to the next bridal shop.

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Ok, as a bride getting my bridesmaid dresses here the selection and cleanliness of the place got my attention. The prices were OK, I found several other dress shops with the same dress for less money. But I was suckered in with 15% off. The dresses came in and my MOH got pregnant so I added another bridesmaid who took her dress and we went in for her to get another dress. The sales ladies don't seem to have any clue when it comes to maternity dresses so they advised she get the same dress several sizes too big. Well we did and it came in too small again. They did alter it to fit but alterations were a MESS!! The dresses needed a bustle in the back and I told them I wanted them to all be the same, apparently that is too difficult because all 6 of my bridesmaids got something different! There is no communication between what the bride wants and what the bride gets. I vowed to never go back

OK fast forward 2 years and I'm now the MOH and for some reason the bride decided to go with Demetrios. 2 years was apparently enough time for her to forget all the problems we had at my wedding. So the dresses we got are with the Demetrios designer. Do not, I repeat DO NOT buy from their designer!!! You would think they would have more control over their own designer, no such luck.

We all went in to get measured by them, which I suggest, if the dress comes in wrong the first thing they ask is if you got measured by them. So I got measured and went 1 size up from what the measurements said. Altering a too big dress is way better than altering a too small dress. So my dress came in about 5 inches too small in the bust area which is causing it to be a little tight in my tummy area too. How in the world does the dress come in too small when I ordered big??!! I had them take my measurements again and they were the same, this dress didn't fit because I gained weight, the dress just wasn't made to the measurements we ordered against! They are not ordering me a new dress to what I actually ordered, instead they expect us to gather scraps of material from other girls alterations so they can fix mine. All I know is that I didn't pay over $200 for a dress that they are going to piece together to fit!!!

Oh and the manager Katie ended up HANGING UP on the bride when she called to complain about my dress being too small and the next BM having her dress too big. This place is RIDICULOUS and I can't believe they are still open. Weddings are stressful enough, don't put yourself through the extra stress with this place!!!

1
★☆☆☆☆

Ok, as a bride getting my bridesmaid dresses here the selection and cleanliness of the place got my attention. The prices were OK, I found several other dress shops with the same dress for less money. But I was suckered in with 15% off. The dresses came in and my MOH got pregnant so I added another bridesmaid who took her dress and we went in for her to get another dress. The sales ladies don't seem to have any clue when it comes to maternity dresses so they advised she get the same dress several sizes too big. Well we did and it came in too small again. They did alter it to fit but alterations were a MESS!! The dresses needed a bustle in the back and I told them I wanted them to all be the same, apparently that is too difficult because all 6 of my bridesmaids got something different! There is no communication between what the bride wants and what the bride gets. I vowed to never go back

OK fast forward 2 years and I'm now the MOH and for some reason the bride decided to go with Demetrios. 2 years was apparently enough time for her to forget all the problems we had at my wedding. So the dresses we got are with the Demetrios designer. Do not, I repeat DO NOT buy from their designer!!! You would think they would have more control over their own designer, no such luck.

We all went in to get measured by them, which I suggest, if the dress comes in wrong the first thing they ask is if you got measured by them. So I got measured and went 1 size up from what the measurements said. Altering a too big dress is way better than altering a too small dress. So my dress came in about 5 inches too small in the bust area which is causing it to be a little tight in my tummy area too. How in the world does the dress come in too small when I ordered big??!! I had them take my measurements again and they were the same, this dress didn't fit because I gained weight, the dress just wasn't made to the measurements we ordered against! They are not ordering me a new dress to what I actually ordered, instead they expect us to gather scraps of material from other girls alterations so they can fix mine. All I know is that I didn't pay over $200 for a dress that they are going to piece together to fit!!!

Oh and the manager Katie ended up HANGING UP on the bride when she called to complain about my dress being too small and the next BM having her dress too big. This place is RIDICULOUS and I can't believe they are still open. Weddings are stressful enough, don't put yourself through the extra stress with this place!!!

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I had a good experience at demetrios. My sales woman (Lori) was wonderful and they were very accommodating. Not only did I order my dress there but we ordered the BM dresses there too (at 15% off the MSRP). My only complaint is that my dress came in and was way too big even though 3 different women measured me 3 times to make sure the size they were ordering was correct. It was a bit disappointing to try on a tent but I guess I would rather have it too big than not big enough.

4
★★★★☆

I had a good experience at demetrios. My sales woman (Lori) was wonderful and they were very accommodating. Not only did I order my dress there but we ordered the BM dresses there too (at 15% off the MSRP). My only complaint is that my dress came in and was way too big even though 3 different women measured me 3 times to make sure the size they were ordering was correct. It was a bit disappointing to try on a tent but I guess I would rather have it too big than not big enough.

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I made an appointment to try on bridal gowns at Brides by Demetrios 2 weeks in advance. I was just going in to determine what style would suit me best. I would not recommend going here unless you are a size 10 and you are just looking to find a basic style and color you like.
Pros:
Convenient Streets of Woodfield Location.
Courteous staff. (My consultant was Jackie)
You can browse through all the gowns in the store and pick any one to try on.
Cons:
You are not allowed to take pictures.
Only 1 of each dress style, almost always size 10. (So unless you are a size 10, you can't see the details of the dresses as intended.)
Dresses are ripped and dirty from being tried on many times and letting the trains drag on the floor.
Not all dresses from the website are available at the store. (From my experience only about 1 in 5 were actually in the store.)
Dresses are overpriced (the least expensive dress I tried on was $750 and looked unfinished)

2
★★☆☆☆

I made an appointment to try on bridal gowns at Brides by Demetrios 2 weeks in advance. I was just going in to determine what style would suit me best. I would not recommend going here unless you are a size 10 and you are just looking to find a basic style and color you like.
Pros:
Convenient Streets of Woodfield Location.
Courteous staff. (My consultant was Jackie)
You can browse through all the gowns in the store and pick any one to try on.
Cons:
You are not allowed to take pictures.
Only 1 of each dress style, almost always size 10. (So unless you are a size 10, you can't see the details of the dresses as intended.)
Dresses are ripped and dirty from being tried on many times and letting the trains drag on the floor.
Not all dresses from the website are available at the store. (From my experience only about 1 in 5 were actually in the store.)
Dresses are overpriced (the least expensive dress I tried on was $750 and looked unfinished)

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Extremely pushy saleswomen. I felt like they were trying to manipulate me into buying a gown that wasn't what I was looking for and was out of my budget. When I repeated that it was out of my budget, they miraculously came up with various incentives to try to get me to purchase a gown on the spot. Lots of the "Well, don't tell my manager I'm doing this, but I can give you a $50 credit if you buy it today and put $100 down now." They wouldn't take no for an answer. They wouldn't let me take any pictures, which is common at boutiques in this price range, but when I insisted that I would come back with my mother the next day, they told me they wouldn't give me any of these "discounts" then unless I gave them $100 as a down payment right then and there.
And one saleswoman made an inappropriate comment about my breasts, which in hindsight makes for a good story, but that the time was really upsetting. My maid-of-honor promptly took me out for a cocktail (or three) afterwards to recover from the experience.
Bottom line
Pros: Nice selection
Cons: High prices, be prepared for pricing shenanigans, lots of pushy salespeople, and comments made in poor taste

2
★★☆☆☆

Extremely pushy saleswomen. I felt like they were trying to manipulate me into buying a gown that wasn't what I was looking for and was out of my budget. When I repeated that it was out of my budget, they miraculously came up with various incentives to try to get me to purchase a gown on the spot. Lots of the "Well, don't tell my manager I'm doing this, but I can give you a $50 credit if you buy it today and put $100 down now." They wouldn't take no for an answer. They wouldn't let me take any pictures, which is common at boutiques in this price range, but when I insisted that I would come back with my mother the next day, they told me they wouldn't give me any of these "discounts" then unless I gave them $100 as a down payment right then and there.
And one saleswoman made an inappropriate comment about my breasts, which in hindsight makes for a good story, but that the time was really upsetting. My maid-of-honor promptly took me out for a cocktail (or three) afterwards to recover from the experience.
Bottom line
Pros: Nice selection
Cons: High prices, be prepared for pricing shenanigans, lots of pushy salespeople, and comments made in poor taste

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I went here after I had read some good reviews online and was shocked how rudely I was spoken to from the moment I entered the store. I had called ahead to see if this was the kind of place that required an appointment. I was told no and given the store hours. I dressed nicely and brought some heels and a corset in my purse just in case. When I arrived, an older woman with fakey yellow hair from behind the front desk acted as though the customers were bothering her. (all 2 of them at the counter) I asked if I could just look around bridal selection. Then she complained that I didn't have an appointment and she did not have anyone available to assist me at this time. I told her that was okay and started to explain that I had just become engaged wasn't sure what style I was interested in yet. I just wanted to look at the dresses. (before I wasted any sales girl's time, right?) She promptly asked me when the date was. I told her that it would be a year from then. The women got haughty with me and said, "Well, honey, you really oughta be doing more than just looking at the dresses by now. I mean, a year's not a lot of time. And you??re never going to know if you like it unless you try it on, anyway."

When we were away from the awful women, I told my mother, "Let's just leave. I don't want to by anything from someone who treats me this way." She insisted we continue to look, since she had made the drive out there and I agreed. The dresses were okay. I did not try any on. And yes I could tell just by looking at them that most of them wouldn't have worked for me. The dresses start around $1,500. This is a bit pricey if you've just come from David's bridal, but not totally unexpected for some of these boutiques. I ended up getting my dress at a place called Volle's. There dresses were in the same price range as Demetrios, but at least the 3 different sales ladies I spoke to there were all polite and had some class. Because if you are going to pay that kind of money for dress you're only going to wear once, the customer service better be worth it!

1
★☆☆☆☆

I went here after I had read some good reviews online and was shocked how rudely I was spoken to from the moment I entered the store. I had called ahead to see if this was the kind of place that required an appointment. I was told no and given the store hours. I dressed nicely and brought some heels and a corset in my purse just in case. When I arrived, an older woman with fakey yellow hair from behind the front desk acted as though the customers were bothering her. (all 2 of them at the counter) I asked if I could just look around bridal selection. Then she complained that I didn't have an appointment and she did not have anyone available to assist me at this time. I told her that was okay and started to explain that I had just become engaged wasn't sure what style I was interested in yet. I just wanted to look at the dresses. (before I wasted any sales girl's time, right?) She promptly asked me when the date was. I told her that it would be a year from then. The women got haughty with me and said, "Well, honey, you really oughta be doing more than just looking at the dresses by now. I mean, a year's not a lot of time. And you??re never going to know if you like it unless you try it on, anyway."

When we were away from the awful women, I told my mother, "Let's just leave. I don't want to by anything from someone who treats me this way." She insisted we continue to look, since she had made the drive out there and I agreed. The dresses were okay. I did not try any on. And yes I could tell just by looking at them that most of them wouldn't have worked for me. The dresses start around $1,500. This is a bit pricey if you've just come from David's bridal, but not totally unexpected for some of these boutiques. I ended up getting my dress at a place called Volle's. There dresses were in the same price range as Demetrios, but at least the 3 different sales ladies I spoke to there were all polite and had some class. Because if you are going to pay that kind of money for dress you're only going to wear once, the customer service better be worth it!

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