Ashley Homestore

★★★★☆
  • 602 W Anthony Dr

    Champaign, IL 61822

    Map & Directions
  • 217-356-7200

About Ashley Homestore

Details
Hours
Sun 11am-7pm, Mon-Fri 10am-9pm, Sat 9am-9pm

Home & Garden

Home & Garden
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3.9 10
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I went to Ashley Furniture, to buy all my furniture for my new apartment. I spent over $1600 on a living room set. At first they ended up ordering me the wrong furniture and it took days to contact the Customer Service "specialist" to fix the solution. After she re-ordered me new ones I had to pay extra for the new ones even though it was their mistake. A few months after I moved my TV stand, to get to the cords, and the two back legs broke. Having the warranty, I called them to have them replaced. They responded telling me it was my fault and they would not do anything for me because it was done in my home. After calling the company CS they told me they had to do more and to go back. After I went back to the store the CS specialist was extremely rude and told me I'm out of luck and they WILL not do anything to fix it. Again, I called corporate and they said they would send in a letter to the store and I will hear back soon. After two weeks of hearing nothing I called corporate back. Now they explained they will not do anything.

This company is a scamming corporation. They are misleading and their furniture is cheap garbage. I do not recommend buying from them

1
★☆☆☆☆

I went to Ashley Furniture, to buy all my furniture for my new apartment. I spent over $1600 on a living room set. At first they ended up ordering me the wrong furniture and it took days to contact the Customer Service "specialist" to fix the solution. After she re-ordered me new ones I had to pay extra for the new ones even though it was their mistake. A few months after I moved my TV stand, to get to the cords, and the two back legs broke. Having the warranty, I called them to have them replaced. They responded telling me it was my fault and they would not do anything for me because it was done in my home. After calling the company CS they told me they had to do more and to go back. After I went back to the store the CS specialist was extremely rude and told me I'm out of luck and they WILL not do anything to fix it. Again, I called corporate and they said they would send in a letter to the store and I will hear back soon. After two weeks of hearing nothing I called corporate back. Now they explained they will not do anything.

This company is a scamming corporation. They are misleading and their furniture is cheap garbage. I do not recommend buying from them

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I went into ashley furniture and was greeted by a saleman. He helped me look for a kitchen table and bar stools for my kitchen. It was such a pleasant experience. I will purchase from nathan in the future.

4
★★★★☆

I went into ashley furniture and was greeted by a saleman. He helped me look for a kitchen table and bar stools for my kitchen. It was such a pleasant experience. I will purchase from nathan in the future.

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We were looking for several pieces of furniture and are not the type that want to be smothered while looking. Our sales associate, Nathan Bautista, was more than helpful but also let us browse everything we wanted to in our own time without harassing us. We found everything we needed for five rooms in our house. It was a very good experience.

5
★★★★★

We were looking for several pieces of furniture and are not the type that want to be smothered while looking. Our sales associate, Nathan Bautista, was more than helpful but also let us browse everything we wanted to in our own time without harassing us. We found everything we needed for five rooms in our house. It was a very good experience.

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If you want superior service and low pressure sales people, then you want Ashley Furniture. Ask for Andy Paris. He was our salesperson. Not only did he find furniture that fit our tastes, he also kept on top of our order after it was delivered and helped us work out a problem we had. I would highly recommend Andy Paris.

5
★★★★★

If you want superior service and low pressure sales people, then you want Ashley Furniture. Ask for Andy Paris. He was our salesperson. Not only did he find furniture that fit our tastes, he also kept on top of our order after it was delivered and helped us work out a problem we had. I would highly recommend Andy Paris.

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I built a new house and needed new furniture. I went to several different furniture stores and when i went to Ashley Furniture and seen the selection they had I knew this was the place I was going to buy. I met with a very friendly and

3
★★★★★

I built a new house and needed new furniture. I went to several different furniture stores and when i went to Ashley Furniture and seen the selection they had I knew this was the place I was going to buy. I met with a very friendly and

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It was a great experience. I walked in, lost as can be, and instantly Donna came up to me happy as can be. Donna is definitely the woman to go to. All you have to do is tell her your ideas, and she will take it and run. She will be honest

3
★★★★★

It was a great experience. I walked in, lost as can be, and instantly Donna came up to me happy as can be. Donna is definitely the woman to go to. All you have to do is tell her your ideas, and she will take it and run. She will be honest

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I WOULD TELL MY FRIENDS: DON'T BUY HERE!!! The store had my money for more than 2 months prior to seeing any furniture. I purchased 3 rooms of furniture, totalling more than $8000. Each room had some damage (drawers that would not slide, marred table tops, chairs that were not assembled properly and rocked-and these were not 'rocking-chairs'); resulting in 1 hassle after another. The crown jewel in the experience is when the delivery truck struck our pole light and the OWNER accused us of lying about the damage,etc....funny how our experience sounds a lot like KRISTEN'S (see other reviews)...arranging a delivery time was also a ridiculous experience....I only wish I had read her review and Jeremy's review prior. I think my Ashley Furniture is pretty and I am glad I have it but wish I would have not had to experience the "forget you" attitude this place takes after they have your money....many places sell it.....my advice: BUY ASHLEY FURNITURE ANYWHERE EXCEPT ASHLEY FURNITURE HOMESTORE IN CHAMPAIGN OR PEORIA (same owner)

1
★☆☆☆☆

I WOULD TELL MY FRIENDS: DON'T BUY HERE!!! The store had my money for more than 2 months prior to seeing any furniture. I purchased 3 rooms of furniture, totalling more than $8000. Each room had some damage (drawers that would not slide, marred table tops, chairs that were not assembled properly and rocked-and these were not 'rocking-chairs'); resulting in 1 hassle after another. The crown jewel in the experience is when the delivery truck struck our pole light and the OWNER accused us of lying about the damage,etc....funny how our experience sounds a lot like KRISTEN'S (see other reviews)...arranging a delivery time was also a ridiculous experience....I only wish I had read her review and Jeremy's review prior. I think my Ashley Furniture is pretty and I am glad I have it but wish I would have not had to experience the "forget you" attitude this place takes after they have your money....many places sell it.....my advice: BUY ASHLEY FURNITURE ANYWHERE EXCEPT ASHLEY FURNITURE HOMESTORE IN CHAMPAIGN OR PEORIA (same owner)

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LOVED shopping here, my sales person was hilarious! Went there for a mattress... came out with a whole new bedroom. I love everything! The store is beautiful and they have some really great accessories at really cheap prices, they even beat Gordman's and TJMaxx prices. THey even individually wrapped each accessory for me when I left and when they delivered they even took my old mattress for free. I really like these guys!

5
★★★★★

LOVED shopping here, my sales person was hilarious! Went there for a mattress... came out with a whole new bedroom. I love everything! The store is beautiful and they have some really great accessories at really cheap prices, they even beat Gordman's and TJMaxx prices. THey even individually wrapped each accessory for me when I left and when they delivered they even took my old mattress for free. I really like these guys!

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1 out of 2 people found this review helpful.

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I absolutely love my new sofa and tables I just got from Ashley in Champaign. My sales person was really knowledgeable and it was nice to feel like your actually working with a trustworthy sales person for once. Not to mention I got a really great deal on all of my stuff. Sorry to those of you who had a bad experience, I didn't get that at all, everyone was courteous, polite and really helpful and the delivery team was great when they delivered everything.... 5 stars!

5
★★★★★

I absolutely love my new sofa and tables I just got from Ashley in Champaign. My sales person was really knowledgeable and it was nice to feel like your actually working with a trustworthy sales person for once. Not to mention I got a really great deal on all of my stuff. Sorry to those of you who had a bad experience, I didn't get that at all, everyone was courteous, polite and really helpful and the delivery team was great when they delivered everything.... 5 stars!

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1 out of 2 people found this review helpful.

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Don't shop here! Worst than the worse car dealership! We were given a price quote on a bedroom set, I called to find out the whole total with tax and delivery so that we could order what we chose over the phone. We were so excited to get our bedroom; then to our shock, the total was $1000 HIGHER than our quote! The salesman admitted to leaving the chest off the price by "mistake" he then called me back to backpedal(surely out of fear of getting in trouble) I asked to speak to the manager and was given Mike the Store owner, who proceeded to interupt my explaination of what happened, he then yelled at me and belittled me, turning it into MY FAULT! I was not seeking anything other than an apology and acknowledgement of the mistake THEY made!! He ended our conversation saying he did not want my business...wow! That is NO WAY to run a business and because the stores are individually owned there is no corperate recourse! I am shocked by how I was treated. What a waste of time, a true disappointment!!

1
★☆☆☆☆

Don't shop here! Worst than the worse car dealership! We were given a price quote on a bedroom set, I called to find out the whole total with tax and delivery so that we could order what we chose over the phone. We were so excited to get our bedroom; then to our shock, the total was $1000 HIGHER than our quote! The salesman admitted to leaving the chest off the price by "mistake" he then called me back to backpedal(surely out of fear of getting in trouble) I asked to speak to the manager and was given Mike the Store owner, who proceeded to interupt my explaination of what happened, he then yelled at me and belittled me, turning it into MY FAULT! I was not seeking anything other than an apology and acknowledgement of the mistake THEY made!! He ended our conversation saying he did not want my business...wow! That is NO WAY to run a business and because the stores are individually owned there is no corperate recourse! I am shocked by how I was treated. What a waste of time, a true disappointment!!

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1 out of 3 people found this review helpful.

 

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