Pratt Auto Works

★☆☆☆☆

About Pratt Auto Works

Automotive

Automotive
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my car battery died twice in one week, so i drove it to the closest mechanic i could find who was open on the weekend in desperation. they told me i just needed the battery and terminals replaced. they said they would do a basic diagnostic as well to be sure and it would be finished in an hour or so. when i returned to pick it up, i put the key in the ignition and it didn't start! excellent. i should have run screaming.

they then decided that my alternator needed to be replaced as well. i had mentioned that to them when i brought it IN, saying that something smelled hot under the hood. it wasn't until the car wouldn't start with the new battery that they even looked at the alternator.

while i was at it, i asked them to repair my passenger side mirror that had been swiped off while parked on the street. they quoted me about 1/2 of what a major body shop chain had quoted me, so i said fine. but then the owner got all pushy and pedantic to me about the other cosmetic repairs they should do while they have the paint, like my bumper and other minor scratches, and i told them no. they ordered the mirror and told me to pick it up on monday.

i walk there monday after work and not only had they not started to replace my mirror, but they hadn't bothered to call me to tell me that it wouldn't be ready at the promised time. so i walk back home, cursing them under my breath.

i finally got my car back the next day with about $600 total in repairs and nothing but disdain for the shop.

as an aside, i happened to walk past the restroom while paying my bill and i would venture to say that it is the most vile abomination of indoor plumbing i have ever seen.

the only positive thing about this experience is that i got to tell the shop owner that i promised to write a scathing review of them online.

0
★☆☆☆☆

my car battery died twice in one week, so i drove it to the closest mechanic i could find who was open on the weekend in desperation. they told me i just needed the battery and terminals replaced. they said they would do a basic diagnostic as well to be sure and it would be finished in an hour or so. when i returned to pick it up, i put the key in the ignition and it didn't start! excellent. i should have run screaming.

they then decided that my alternator needed to be replaced as well. i had mentioned that to them when i brought it IN, saying that something smelled hot under the hood. it wasn't until the car wouldn't start with the new battery that they even looked at the alternator.

while i was at it, i asked them to repair my passenger side mirror that had been swiped off while parked on the street. they quoted me about 1/2 of what a major body shop chain had quoted me, so i said fine. but then the owner got all pushy and pedantic to me about the other cosmetic repairs they should do while they have the paint, like my bumper and other minor scratches, and i told them no. they ordered the mirror and told me to pick it up on monday.

i walk there monday after work and not only had they not started to replace my mirror, but they hadn't bothered to call me to tell me that it wouldn't be ready at the promised time. so i walk back home, cursing them under my breath.

i finally got my car back the next day with about $600 total in repairs and nothing but disdain for the shop.

as an aside, i happened to walk past the restroom while paying my bill and i would venture to say that it is the most vile abomination of indoor plumbing i have ever seen.

the only positive thing about this experience is that i got to tell the shop owner that i promised to write a scathing review of them online.

Pros: cheaper than the dealer

Cons: everything about the experience

 

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