Mahogany Builders

★★★★☆
  • 3654 N Lakewood Ave

    Chicago, IL 60613

    Map & Directions
  • 773-755-0055

Home Construction & Remodeling

Home Construction & Remodeling
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Without a doubt the best experience with a builder/remodeler/contractor I have ever had. They were clean, on time, and delivered what they promised and then some. Can not say enough great things about Matt Lederer and Mahogany Builders.

5
★★★★★

Without a doubt the best experience with a builder/remodeler/contractor I have ever had. They were clean, on time, and delivered what they promised and then some. Can not say enough great things about Matt Lederer and Mahogany Builders.

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First I'll say that I have zero beef with the workmanship of Mahogany Builders. I live alone and trust them to be in my condo while I'm at work all day. They have the utmost respect for my belongings. But this is a competitive world we live in. Dealing with Mahogany on a business level has been unpleasant this time around. Matt is an incredibly nice guy, but I had to email, call and text several times to get one response. Often on issues that required a timely response. He said several times he didn't get my messages. But I find it hard to believe all my calls, texts and emails are lost in space to only Matt...

I completed my kitchen well over a year ago, and when they were done I mentioned I wanted to do my bathroom someday. Every few months someone from Mahogany would contact me about doing my bathroom. From the minute I gave them the first check I was treated badly. I got the impression this was too small a job for them, and barely worth their time. Matt originally suggested a start date of mid November, but I guess had an opening in early October and contacted me to ask if they could start sooner than planned. I immediately said yes, ran out and started shopping, began clearing out my bathroom and got ready. Matt hit some stumbling blocks with the permits my building was requiring before the work began, so the start date was delayed. Matt became very frustrated with the requirements of my building and called me yelling and complaining that they were losing money because he couldn't start on time, and he kept allocating labor that he then had to reassign, etc. In all fairness he wasn't yelling at me, but I found it terribly unprofessional for him to call me and vent about my buildings rules and regulations, and how he??s losing money and scheduling workers for my job, which then doesn??t begin when they want. At the risk of sounding immature ?? not my problem!

I left the initial deposit check on my counter on a day they were coming by to assess some plumbing issues in order to complete the ESTIMATE (I wasn??t home at the time). I emailed, called and texted Matt to ask if he got the check. I wanted to know when he was going to deposit it because I had to transfer money. I never heard from Matt (this was over several days), but he deposited the money and I was overdrawn. I was frustrated for two reasons: I had asked him if he got the check AND we didn??t even have approval from my building for the work to begin, let alone a start date. I later learned this is NOT standard. They should have waited until we had a firm date and final approval from my building. I??ll take the heat for this since I did give them the check and did not specify that they shouldn??t cash it yet, but I think it was tacky on their part to not wait until we had a start date.

We finally got started and I was thrilled to be working with the same carpenters/plumbers/painters again. They are so friendly and do really great and fast work. And Sarah is a pleasure to work with, and very responsive. She helped with things that were above and beyond what she needed to do (design, picking up a shower curtain for me, etc).

After the work was completed I received a ??final invoice?. The email was titled final invoice, and the spreadsheet was titled final invoice. I paid it. Thinking it was my final invoice (call me crazy). Surprisingly, a week later I received an invoice with the ??final numbers? and a bill for several hundred more dollars. This was somehow different than the final invoice? One would have thought the final invoice was the final invoice. I??m pleased with the work and would never refuse to pay for services rendered, but I felt confident that the final invoice was?well?final. I was also upset that in this latest email there was no explanation of why there are multiple final invoices, or an apology that the first final invoice was incomplete. There was some concern on their part that MY final check hadn??t arrived yet, though even my bank confirmed it has been sent. It??s the holidays and mail is slow. It??s been over a week, yes, but that??s the USPS for ya, I guess. I emailed them to say that I sent my final check, and it should be there soon or I??ll have the bank cancel it and reissue. I also questioned their multiple final invoice policy. I received a curt response that no, my check hadn??t been delivered yet. The response I got didn??t address my confusion over multiple final invoices. We??ll see how this one plays out, and maybe I??ll have an update to my review soon. Stay tuned!

2
★★☆☆☆

First I'll say that I have zero beef with the workmanship of Mahogany Builders. I live alone and trust them to be in my condo while I'm at work all day. They have the utmost respect for my belongings. But this is a competitive world we live in. Dealing with Mahogany on a business level has been unpleasant this time around. Matt is an incredibly nice guy, but I had to email, call and text several times to get one response. Often on issues that required a timely response. He said several times he didn't get my messages. But I find it hard to believe all my calls, texts and emails are lost in space to only Matt...

I completed my kitchen well over a year ago, and when they were done I mentioned I wanted to do my bathroom someday. Every few months someone from Mahogany would contact me about doing my bathroom. From the minute I gave them the first check I was treated badly. I got the impression this was too small a job for them, and barely worth their time. Matt originally suggested a start date of mid November, but I guess had an opening in early October and contacted me to ask if they could start sooner than planned. I immediately said yes, ran out and started shopping, began clearing out my bathroom and got ready. Matt hit some stumbling blocks with the permits my building was requiring before the work began, so the start date was delayed. Matt became very frustrated with the requirements of my building and called me yelling and complaining that they were losing money because he couldn't start on time, and he kept allocating labor that he then had to reassign, etc. In all fairness he wasn't yelling at me, but I found it terribly unprofessional for him to call me and vent about my buildings rules and regulations, and how he??s losing money and scheduling workers for my job, which then doesn??t begin when they want. At the risk of sounding immature ?? not my problem!

I left the initial deposit check on my counter on a day they were coming by to assess some plumbing issues in order to complete the ESTIMATE (I wasn??t home at the time). I emailed, called and texted Matt to ask if he got the check. I wanted to know when he was going to deposit it because I had to transfer money. I never heard from Matt (this was over several days), but he deposited the money and I was overdrawn. I was frustrated for two reasons: I had asked him if he got the check AND we didn??t even have approval from my building for the work to begin, let alone a start date. I later learned this is NOT standard. They should have waited until we had a firm date and final approval from my building. I??ll take the heat for this since I did give them the check and did not specify that they shouldn??t cash it yet, but I think it was tacky on their part to not wait until we had a start date.

We finally got started and I was thrilled to be working with the same carpenters/plumbers/painters again. They are so friendly and do really great and fast work. And Sarah is a pleasure to work with, and very responsive. She helped with things that were above and beyond what she needed to do (design, picking up a shower curtain for me, etc).

After the work was completed I received a ??final invoice?. The email was titled final invoice, and the spreadsheet was titled final invoice. I paid it. Thinking it was my final invoice (call me crazy). Surprisingly, a week later I received an invoice with the ??final numbers? and a bill for several hundred more dollars. This was somehow different than the final invoice? One would have thought the final invoice was the final invoice. I??m pleased with the work and would never refuse to pay for services rendered, but I felt confident that the final invoice was?well?final. I was also upset that in this latest email there was no explanation of why there are multiple final invoices, or an apology that the first final invoice was incomplete. There was some concern on their part that MY final check hadn??t arrived yet, though even my bank confirmed it has been sent. It??s the holidays and mail is slow. It??s been over a week, yes, but that??s the USPS for ya, I guess. I emailed them to say that I sent my final check, and it should be there soon or I??ll have the bank cancel it and reissue. I also questioned their multiple final invoice policy. I received a curt response that no, my check hadn??t been delivered yet. The response I got didn??t address my confusion over multiple final invoices. We??ll see how this one plays out, and maybe I??ll have an update to my review soon. Stay tuned!

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Mahogany Builders did a terrific job! Their estimate was accurate, the team was friendly and respectful of my home (and sleeping baby!), and the work was perfect -- exactly what we asked for. I would definitely use them again.

5
★★★★★

Mahogany Builders did a terrific job! Their estimate was accurate, the team was friendly and respectful of my home (and sleeping baby!), and the work was perfect -- exactly what we asked for. I would definitely use them again.

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I had Mahogany estimate, help design, and rehab both my bathrooms and my kitchen over the course of the last 9 months. In each case, I discussed with the owner and their designer what I wanted and had them take the rooms down to the studs and rebuilt. No plumbing, gas lines or basic electrical configurations were changed. Rebuilding bathrooms included installing electric heat mats under tile flooring, tiling a good portion of the walls, installing fixtures, fans, can lights, sconces and painting walls. Rebuilding the kitchen included straightening/leveling the floor and a doorway, installing a tile floor, a new island, cabinets, fixtures, can lights, under cabinet lights, 2 pendant lights and new stove and fridge.
Member Comments:Not only would I use this company again, I already have plans to. What went well: I chose Mahogany from Angie's List because of their reputation for quality and delivering on time within budget. I was willing to pay more for this, especially given that I had never done any remodeling before. Matt and his staff provided very helpful recommendations, including knocking out one wall to open up the kitchen, putting in a small island, lighting design, kitchen and bath store, a kitchen designer at a home improvement store, tile companies, and a company to cut and install granite. Each time, at my request, he enlisted his designer to help me make choices that would work well together. Once he has enough information about the work to be done, he provides labor and materials estimate range, minimum to maximum. The work came in within range all 3 times and within schedule. The only deviations from schedule were those created when fixture and cabinet companies delivered late. Mahogany was flexible about those situations and worked out schedule updates promptly. The same crew worked on all 3 rooms - my understanding is that if client and crew work well together on 1 job, they bring them back for others if possible. The crew were punctual, cleaned up well, respectful, very congenial, did a wonderful job in all areas and came up with helpful recommendations on the job. Mahogany even requested that my last invoice payment go to a charitable cause they recommend, rather than to the firm. Wonderful! What could have gone better: I would prefer to have one main medium of communication: phone or 1 e-mail address both for Mahogany and for me. Because we exchanged all of them, each of us at times sent messages the other did not get or know to read. If you really want a particular detail attended to, be persistent. Some of my requests for the second bathroom were agreed to up front, but I never got them, sometimes even when asking about it more than once. If you have a design or installation question or concern, do contact the owner. I made of couple of decisions talking to the crew and the results, while still lovely, were not what I thought I was getting (language constraints). The granite company that Mahogany recommended screwed up the countertop measurements, visibly damaged a cabinet during the first failed installation and stuck me with a countertop cut we had not agreed to, and made very poor offer of compensation. I informed Mahogany of the fact that this company damages their reputation if they continue to recommend them (Mahogany does not contract, hire, manage them, the home owner does). I know the owner talked to his contact there, but I sincerely doubt it is any incentive for the granite company to improve service.

5
★★★★★

I had Mahogany estimate, help design, and rehab both my bathrooms and my kitchen over the course of the last 9 months. In each case, I discussed with the owner and their designer what I wanted and had them take the rooms down to the studs and rebuilt. No plumbing, gas lines or basic electrical configurations were changed. Rebuilding bathrooms included installing electric heat mats under tile flooring, tiling a good portion of the walls, installing fixtures, fans, can lights, sconces and painting walls. Rebuilding the kitchen included straightening/leveling the floor and a doorway, installing a tile floor, a new island, cabinets, fixtures, can lights, under cabinet lights, 2 pendant lights and new stove and fridge.
Member Comments:Not only would I use this company again, I already have plans to. What went well: I chose Mahogany from Angie's List because of their reputation for quality and delivering on time within budget. I was willing to pay more for this, especially given that I had never done any remodeling before. Matt and his staff provided very helpful recommendations, including knocking out one wall to open up the kitchen, putting in a small island, lighting design, kitchen and bath store, a kitchen designer at a home improvement store, tile companies, and a company to cut and install granite. Each time, at my request, he enlisted his designer to help me make choices that would work well together. Once he has enough information about the work to be done, he provides labor and materials estimate range, minimum to maximum. The work came in within range all 3 times and within schedule. The only deviations from schedule were those created when fixture and cabinet companies delivered late. Mahogany was flexible about those situations and worked out schedule updates promptly. The same crew worked on all 3 rooms - my understanding is that if client and crew work well together on 1 job, they bring them back for others if possible. The crew were punctual, cleaned up well, respectful, very congenial, did a wonderful job in all areas and came up with helpful recommendations on the job. Mahogany even requested that my last invoice payment go to a charitable cause they recommend, rather than to the firm. Wonderful! What could have gone better: I would prefer to have one main medium of communication: phone or 1 e-mail address both for Mahogany and for me. Because we exchanged all of them, each of us at times sent messages the other did not get or know to read. If you really want a particular detail attended to, be persistent. Some of my requests for the second bathroom were agreed to up front, but I never got them, sometimes even when asking about it more than once. If you have a design or installation question or concern, do contact the owner. I made of couple of decisions talking to the crew and the results, while still lovely, were not what I thought I was getting (language constraints). The granite company that Mahogany recommended screwed up the countertop measurements, visibly damaged a cabinet during the first failed installation and stuck me with a countertop cut we had not agreed to, and made very poor offer of compensation. I informed Mahogany of the fact that this company damages their reputation if they continue to recommend them (Mahogany does not contract, hire, manage them, the home owner does). I know the owner talked to his contact there, but I sincerely doubt it is any incentive for the granite company to improve service.

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Message from Mahogany Builders

Mahogany Builders is Chicagoland??s premier interior contractor offering kitchen and bathroom remodeling, custom cabinetry, and design services.

More about Mahogany Builders

It's the little things that make the difference between average and extraordinary. A luxurious, well-lit, inviting bath. Perfectly aligned cabinets. Gleaming countertops. A tiled shelf, recessed in a shower wall. Custom cabinets, flawlessly finished.

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