Salon Rhapsody

★★★☆☆
Beauty Salons
  • 9645 Lincolnway Ln Ste 110

    Frankfort, IL 60423

    Map & Directions
  • 815-469-5953

About Salon Rhapsody

Hours
Sun 9am-4pm, Mon 10am-3pm, Tue-Sat 9am-8pm

Personal Services

Personal Services
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i wish I could put no stars.......I will NEVER recommend Salon Rhapsody to anyone. I don't know anything about the talents of the people working there because I wasn't even given the chance to see what a great salon they could be. I purchased a Groupon for a massage and facial. I booked the appointment and waited just over a month to get in. I called today to confirm my appointment because I had never been there before and just wanted to make sure that I was all set. I NEVER call to confirm appointments....Good thing I had that strange feeling today because I would have driven there for nothing. Long story short.... basically they booked my entire appointment incorrectly... they had the wrong name, wrong phone number and wrong time. Somehow this was MY fault? Like I told them the wrong information so that I could have this terrible experience. The next available appointment is about a month and a half out! They were totally unaccommodating and their tone of voice was very inappropriate. They made NO effort to solve the issue and basically told me "whoops - sorry. Not sure how that happened but we can't help you". Needless to say I am returning the Groupon because I don't want to give them business for their TERRIBLE customer service. They kept telling me that it was unprofessional for them to to try and move around other appointments... which I agree to an extent.... but I'm not sure how they think this conversation with them was professional. I worked in retail for 5 years and was a manager while I was there... I know it can be hard to fix every situation, but you should at least show your best effort to try and resolve the situation. Very disappointed.

1
★☆☆☆☆

i wish I could put no stars.......I will NEVER recommend Salon Rhapsody to anyone. I don't know anything about the talents of the people working there because I wasn't even given the chance to see what a great salon they could be. I purchased a Groupon for a massage and facial. I booked the appointment and waited just over a month to get in. I called today to confirm my appointment because I had never been there before and just wanted to make sure that I was all set. I NEVER call to confirm appointments....Good thing I had that strange feeling today because I would have driven there for nothing. Long story short.... basically they booked my entire appointment incorrectly... they had the wrong name, wrong phone number and wrong time. Somehow this was MY fault? Like I told them the wrong information so that I could have this terrible experience. The next available appointment is about a month and a half out! They were totally unaccommodating and their tone of voice was very inappropriate. They made NO effort to solve the issue and basically told me "whoops - sorry. Not sure how that happened but we can't help you". Needless to say I am returning the Groupon because I don't want to give them business for their TERRIBLE customer service. They kept telling me that it was unprofessional for them to to try and move around other appointments... which I agree to an extent.... but I'm not sure how they think this conversation with them was professional. I worked in retail for 5 years and was a manager while I was there... I know it can be hard to fix every situation, but you should at least show your best effort to try and resolve the situation. Very disappointed.

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I went to Salon Rhapsody to get a manicure, pedicure, updo, and make up done for prom. They had a special which included all of that for $100. I split up my session into 2 days and got my nails done a day before the dance. The people there were so nice and good conservationists. However, my pedicure and manicure was no more than just paint on my nails. My cuticles were not cut, my nails were different shapes, the white tips of my french were no where close to being straight lines, and it looked horrible. It seemed as though the girl who did my nails was more concerned about how she was going to re do her nails rather than making mine look good. I had to go to Pampered Nails to get them redone which I shouldn't have had to do, but Pampered Nails did a wonderful job.

The next day, when they did my hair and makeup, they did an amazing job. I loved it. But when I told them I wasn't happy with my mani and pedi they said they could only take $3 off. so I paid $97 for hair and makeup. That's ridiculous. It was just extra money and stress that I did not need to add to the expense of my prom weekend. I probably will not be back.

2
★★☆☆☆

I went to Salon Rhapsody to get a manicure, pedicure, updo, and make up done for prom. They had a special which included all of that for $100. I split up my session into 2 days and got my nails done a day before the dance. The people there were so nice and good conservationists. However, my pedicure and manicure was no more than just paint on my nails. My cuticles were not cut, my nails were different shapes, the white tips of my french were no where close to being straight lines, and it looked horrible. It seemed as though the girl who did my nails was more concerned about how she was going to re do her nails rather than making mine look good. I had to go to Pampered Nails to get them redone which I shouldn't have had to do, but Pampered Nails did a wonderful job.

The next day, when they did my hair and makeup, they did an amazing job. I loved it. But when I told them I wasn't happy with my mani and pedi they said they could only take $3 off. so I paid $97 for hair and makeup. That's ridiculous. It was just extra money and stress that I did not need to add to the expense of my prom weekend. I probably will not be back.

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I have been going to the salon for a year now and get all my beauty needs taken care of at Salon Rhapsody. They did my wedding party everyone looked AMAZING, not one girl complained out of 11! I love the spa pedicures, spray tan (never turned orange) and eyelash extensions. I just started experimenting with the hair extensions, I have fine hair and I just want it to look thicker and I'm so happy I got them.

5
★★★★★

I have been going to the salon for a year now and get all my beauty needs taken care of at Salon Rhapsody. They did my wedding party everyone looked AMAZING, not one girl complained out of 11! I love the spa pedicures, spray tan (never turned orange) and eyelash extensions. I just started experimenting with the hair extensions, I have fine hair and I just want it to look thicker and I'm so happy I got them.

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As man it is sometimes hard to find a good Salon, especially one with professional stylists. In the past I've had nothing but problems with other places whose employees never listened to what I had to say. Rhapsody has, in my opinion, met all my needs. I've never had a problem with any of the staff, plus they make me feel right at home with a smile and a cup of coffee. I will continue to send my business to the Salon and refer my friends as well.

5
★★★★★

As man it is sometimes hard to find a good Salon, especially one with professional stylists. In the past I've had nothing but problems with other places whose employees never listened to what I had to say. Rhapsody has, in my opinion, met all my needs. I've never had a problem with any of the staff, plus they make me feel right at home with a smile and a cup of coffee. I will continue to send my business to the Salon and refer my friends as well.

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I went there with 3 bridesmaids and my mother the day before my wedding to get a mani and pedi. As a bride, I wanted the typical french on both. They don't have the white for french!!!! I have been blessed to have strong nails, that can get some decent length to them. I left them a little long for the wedding, so they could all be even for the big day. During the manicure, the girl didn't even them out at all! they weren't even straight! they were jagged, and just terrible. I was so upset with their services, that i went and had my nails redone at another salon that day....and the day before your wedding is not exactly a day you have a lot of free time for something like this! They are expensive, and what they offer....not worth the money.

In case you were wondering....the other bridesmaids said the nails were soo bad, that i wasn't being a bridezilla to get them re-done! I wasn't that high maintenance! they were just that bad! the girl who did the manicure was clearly new....why would you put her with the bride???

On a positive note....the atmosphere/setting was perfect for the 4 of us to get our nails done and chit chat at the same time. They had to book my mom earlier because they didn't have enough room! Although, booking was a nightmare for my mother as well. They still have quite a few kinks to work out!

1
★☆☆☆☆

I went there with 3 bridesmaids and my mother the day before my wedding to get a mani and pedi. As a bride, I wanted the typical french on both. They don't have the white for french!!!! I have been blessed to have strong nails, that can get some decent length to them. I left them a little long for the wedding, so they could all be even for the big day. During the manicure, the girl didn't even them out at all! they weren't even straight! they were jagged, and just terrible. I was so upset with their services, that i went and had my nails redone at another salon that day....and the day before your wedding is not exactly a day you have a lot of free time for something like this! They are expensive, and what they offer....not worth the money.

In case you were wondering....the other bridesmaids said the nails were soo bad, that i wasn't being a bridezilla to get them re-done! I wasn't that high maintenance! they were just that bad! the girl who did the manicure was clearly new....why would you put her with the bride???

On a positive note....the atmosphere/setting was perfect for the 4 of us to get our nails done and chit chat at the same time. They had to book my mom earlier because they didn't have enough room! Although, booking was a nightmare for my mother as well. They still have quite a few kinks to work out!

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1 out of 1 people found this review helpful.

.

No truth in advertising. Advertised they were trained in Curly Girl hair styling. Stylist knew less than I did about the technique. Layered hair when I asked her not to. Acted ditsy. Didn't pay attention to what she was doing. Front desk personnel misspelled my name even though I corrected them three times. Young, inexperienced staff. Not well supervised. Will not return.

1
★☆☆☆☆

No truth in advertising. Advertised they were trained in Curly Girl hair styling. Stylist knew less than I did about the technique. Layered hair when I asked her not to. Acted ditsy. Didn't pay attention to what she was doing. Front desk personnel misspelled my name even though I corrected them three times. Young, inexperienced staff. Not well supervised. Will not return.

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I disagree with Jill everyone was very helpful and pleasant. This was my first time at Salon Rhapsody and Andrea did exactly what I showed her a picture of. I have received many compliments about my hair and I would highly recommend Salon Rhapsody to all my friends and family.

5
★★★★★

I disagree with Jill everyone was very helpful and pleasant. This was my first time at Salon Rhapsody and Andrea did exactly what I showed her a picture of. I have received many compliments about my hair and I would highly recommend Salon Rhapsody to all my friends and family.

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This place was absolutely terrible, i felt like all the girls were very snotty. Not wanting to do what i asked so i felt weird. If i pay a lot of money i want what i want.

2
★★☆☆☆

This place was absolutely terrible, i felt like all the girls were very snotty. Not wanting to do what i asked so i felt weird. If i pay a lot of money i want what i want.

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