Marino Chrysler Jeep Dodge

★☆☆☆☆
From new Chrysler, Dodge, Jeep or RAM models to used cars in Chicago... From routine maintenance to repairs...Marino Chrysler Jeep Dodge, serving Skokie, Elmwood Park and Pine Ridge, has you covered. And, if you want to repair your vehicle yourself, we can get you any of the manufacturer-certified Chrysler, Dodge, Jeep or RAM truck and car parts you might need along the way. At Marino Chrysler Jeep Dodge we are there for you whenever you need us throughout the buying process and for years after your purchase.
  • 5133 W Irving Park Rd

    Chicago, IL 60641

    Map & Directions
  • 773-777-2000

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So here is goes...I went to Morono on a Saturday to check out their Durango's. Larry Szwiec ran to our car before we had to time to open the door. All the salesmen were waiting by Irving Park Rd, just waiting for their next victim. Larry seemed like a new guy to the car selling business, b/c even i was surprised when the whole thing did not go by the books. He did not introduce himself nor did he give a hand shake. Stated what we were looking for - he showed us the most expensive trim first. He took 10 minutes to find the keys. We asked for a lower trim - he said he will need to take a ride to their other lot to get this vehicle. After 15 more minutes, he comes inside to get us, he tells us this vehicle has hail damage. Just to see what sort of damage happened, I asked if he had a rag or towel to help dry the vehicle off ( it was drizzling). Larry comes back with a tiny napkin. Larry did not even hand us the keys to have a seat inside, nor did he even unlock the doors to it - I had to ask him!

We asked if he had another without hail damage - he then had to get another salesman to drive him to the other lot - 20 minutes later, he comes and tells us that the other vehicle also has hail damage. Well we aren't buying a 'new' vehicle with damage. He asked us inside (knowing what his plan will be next), we followed but knew what to expect. He brings in Frank Moreno (a sales manager, or so he says). He said he will do anything in his power to get us a vehicle today - well that is true because he said 'normally' people buy the hail damaged vehicles, and then file an insurance claim a few weeks later. WOW! Um no! He even offered 1K off, then 2K, then 3K off.... I told him I was looking at other matches in the area, he said he will call them and see if they also have 'hail damage', Frank Moreno comes back and says they also have damage (go figure). We tell him, he can keep checking for matches that come in and let us know. Larry Szwiec calls me on Monday, saying nothing has come in but they have another color - we already told you no! So I mentioned one I found on cars.com and he said that did not have the touchscreen - well little did Larry Szwiec know, I had the exact car on my screen and it did have it. I would steer clear of this shady dealer - you get what you pay for...

I would not want to pay anyone 1 cent at this joint. Very odd place to walk into. Everyone knows what to expect when they walk onto a lot, this isn't even a place that meets that expectation.

It seemed every hour, someone called on the PA saying all salesman to the lot - it seemed like they were bringing all the cars people checked out but had to be brought back to their other lot - looked like there was 15 cars people checked out but did not buy. Even for a Saturday, there weren't many people looking at buying a vehicle. STAY AWAY!!!!

1
★☆☆☆☆

So here is goes...I went to Morono on a Saturday to check out their Durango's. Larry Szwiec ran to our car before we had to time to open the door. All the salesmen were waiting by Irving Park Rd, just waiting for their next victim. Larry seemed like a new guy to the car selling business, b/c even i was surprised when the whole thing did not go by the books. He did not introduce himself nor did he give a hand shake. Stated what we were looking for - he showed us the most expensive trim first. He took 10 minutes to find the keys. We asked for a lower trim - he said he will need to take a ride to their other lot to get this vehicle. After 15 more minutes, he comes inside to get us, he tells us this vehicle has hail damage. Just to see what sort of damage happened, I asked if he had a rag or towel to help dry the vehicle off ( it was drizzling). Larry comes back with a tiny napkin. Larry did not even hand us the keys to have a seat inside, nor did he even unlock the doors to it - I had to ask him!

We asked if he had another without hail damage - he then had to get another salesman to drive him to the other lot - 20 minutes later, he comes and tells us that the other vehicle also has hail damage. Well we aren't buying a 'new' vehicle with damage. He asked us inside (knowing what his plan will be next), we followed but knew what to expect. He brings in Frank Moreno (a sales manager, or so he says). He said he will do anything in his power to get us a vehicle today - well that is true because he said 'normally' people buy the hail damaged vehicles, and then file an insurance claim a few weeks later. WOW! Um no! He even offered 1K off, then 2K, then 3K off.... I told him I was looking at other matches in the area, he said he will call them and see if they also have 'hail damage', Frank Moreno comes back and says they also have damage (go figure). We tell him, he can keep checking for matches that come in and let us know. Larry Szwiec calls me on Monday, saying nothing has come in but they have another color - we already told you no! So I mentioned one I found on cars.com and he said that did not have the touchscreen - well little did Larry Szwiec know, I had the exact car on my screen and it did have it. I would steer clear of this shady dealer - you get what you pay for...

I would not want to pay anyone 1 cent at this joint. Very odd place to walk into. Everyone knows what to expect when they walk onto a lot, this isn't even a place that meets that expectation.

It seemed every hour, someone called on the PA saying all salesman to the lot - it seemed like they were bringing all the cars people checked out but had to be brought back to their other lot - looked like there was 15 cars people checked out but did not buy. Even for a Saturday, there weren't many people looking at buying a vehicle. STAY AWAY!!!!

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Awful. I bought a newer model used Jeep there 2 months ago and had a service issue fixed the day of sale as a condition of purchase. 2 months later the same issue started happening again, I took it in, and was told I had to pay a deductible. When I questioned this I was treated terribly by a service tech named Ralph, who implied I was just trying to get out of paying, spoke down to me, and repeatedly interrupted me. Finally I got a supervisor on the phone and he advised I would not have to pay anything as they were replacing the same part that they had replaced two months prior - DUH! Their prices may be a little lower but you payfore it down the road in terrible customer service.

0
★☆☆☆☆

Awful. I bought a newer model used Jeep there 2 months ago and had a service issue fixed the day of sale as a condition of purchase. 2 months later the same issue started happening again, I took it in, and was told I had to pay a deductible. When I questioned this I was treated terribly by a service tech named Ralph, who implied I was just trying to get out of paying, spoke down to me, and repeatedly interrupted me. Finally I got a supervisor on the phone and he advised I would not have to pay anything as they were replacing the same part that they had replaced two months prior - DUH! Their prices may be a little lower but you payfore it down the road in terrible customer service.

Pros: You have the option of never going there again

Cons: Terrible, terrible customer service.

 

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