Crossroads Ford Of Cary

★★★★★
  • 2333 Walnut St

    Cary, NC 27518

    Map & Directions
  • 919-460-5600

About Crossroads Ford Of Cary

Hours
Mon-Sat 9am-9pm

Automotive

Automotive
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This company is horrible. They lie to your face and pretend to have all kinds of morals. They are the biggest crooks that I have ever came across. I was warned by many other not to go there and now I know why. Do yourself a favor and do

3
★★★★★

This company is horrible. They lie to your face and pretend to have all kinds of morals. They are the biggest crooks that I have ever came across. I was warned by many other not to go there and now I know why. Do yourself a favor and do

.

I went to Crossroads Ford looking for a new 2013 Escape. They attempted to squeeze every $$$ out of me they could get. They pretended to agree to a sale and then come back with a counter option, after option, after option all along

3
★★★★★

I went to Crossroads Ford looking for a new 2013 Escape. They attempted to squeeze every $$$ out of me they could get. They pretended to agree to a sale and then come back with a counter option, after option, after option all along

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Loved buying my car here. Sadly, my new car is now destroeyed due to a driver not paying attention. But as soon as I can walk again, I am buying my next car from Crossroads. \r
\r
No games, no wasting my time, they treat me like they truly

3
★★★★★

Loved buying my car here. Sadly, my new car is now destroeyed due to a driver not paying attention. But as soon as I can walk again, I am buying my next car from Crossroads. \r
\r
No games, no wasting my time, they treat me like they truly

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First, I want to say that I love my Ford F150. Unfortunately, It lost coolant on the way home from work and I had it towed to Crossroads Ford. They told me that the engine needed replacing and would cost around $4000. I could not afford

3
★★★★★

First, I want to say that I love my Ford F150. Unfortunately, It lost coolant on the way home from work and I had it towed to Crossroads Ford. They told me that the engine needed replacing and would cost around $4000. I could not afford

.

First, I want to say that I love my Ford F150. Unfortunately, It lost coolant on the way home from work and I had it towed to Crossroads Ford. They told me that the engine needed replacing and would cost around $4000. I could not afford

3
★★★★★

First, I want to say that I love my Ford F150. Unfortunately, It lost coolant on the way home from work and I had it towed to Crossroads Ford. They told me that the engine needed replacing and would cost around $4000. I could not afford

.

I started looking for a new / mostly new vehicle. I had a 2002 Jetta and read good things about the Fiesta. Larry Curtisford was the first to respond so despite several other responses from area dealerships, I responded back to Larry

3
★★★★★

I started looking for a new / mostly new vehicle. I had a 2002 Jetta and read good things about the Fiesta. Larry Curtisford was the first to respond so despite several other responses from area dealerships, I responded back to Larry

.

My mom took her Ford Escape to this dealership for some mechanical repairs. I went back a few days later and paid for the repairs and sat in it to drive it out. I realized that the windshield was broken. I brought it to the attention of

3
★★★★★

My mom took her Ford Escape to this dealership for some mechanical repairs. I went back a few days later and paid for the repairs and sat in it to drive it out. I realized that the windshield was broken. I brought it to the attention of

.

Here is the good:
My wife and I decided to trade in our SUV and buy a used truck. We found one we liked on the website, called and talked with the "website sales manager" (he was very nice and educated) so we decided to go in and check it out in person.

Now comes the bad:
When we arrived we asked for Craig (website sales manager) but were down-graded to Patrick (pawn). Keep in mind I made an appointment with Craig. We went and looked at the truck, liked it, drove it, sat down to talk. DON'T BE TRICKED - THEY ARE JUST LIKE EVERY OTHER DEALERSHIP!
We talked trade in price, truck price, bottom line, played the you write your price on the paper and I will go talk to my finance manager. He could not close the deal so he brought over his finance manager. We talked and he promised us 5.25%, wrote it down and we went home to think about it. This process started at 6 and concluded at 8:30 (well after closing).
We decided we liked the vehicle enough to buy called the next day and set a meeting to sign the papers. Patrick told us we would be in and out in 45 mins. Got there and they had the car inside, we looked I asked if it was filled up with gas - Patrick said yes and made a joke about even filling a spare tank in the bed (stupid joke). We then sat down with another finance manager and they tried to raise our rate to 6.5%. 3 hours later we left with the vehicle and 1/4 tank of gas. Took 30 days to payoff our trade in loan, still have not received the license plate, loan is in the wrong name, Patrick lied, poor communication, lack of follow up.

To sum it up we like the truck HATE the dealership. Will not buy from them again and would never recommend anyone to buy from them. Shady and trust me they will say anything to sell a vehicle so assume they are lying.

0
★☆☆☆☆

Here is the good:
My wife and I decided to trade in our SUV and buy a used truck. We found one we liked on the website, called and talked with the "website sales manager" (he was very nice and educated) so we decided to go in and check it out in person.

Now comes the bad:
When we arrived we asked for Craig (website sales manager) but were down-graded to Patrick (pawn). Keep in mind I made an appointment with Craig. We went and looked at the truck, liked it, drove it, sat down to talk. DON'T BE TRICKED - THEY ARE JUST LIKE EVERY OTHER DEALERSHIP!
We talked trade in price, truck price, bottom line, played the you write your price on the paper and I will go talk to my finance manager. He could not close the deal so he brought over his finance manager. We talked and he promised us 5.25%, wrote it down and we went home to think about it. This process started at 6 and concluded at 8:30 (well after closing).
We decided we liked the vehicle enough to buy called the next day and set a meeting to sign the papers. Patrick told us we would be in and out in 45 mins. Got there and they had the car inside, we looked I asked if it was filled up with gas - Patrick said yes and made a joke about even filling a spare tank in the bed (stupid joke). We then sat down with another finance manager and they tried to raise our rate to 6.5%. 3 hours later we left with the vehicle and 1/4 tank of gas. Took 30 days to payoff our trade in loan, still have not received the license plate, loan is in the wrong name, Patrick lied, poor communication, lack of follow up.

To sum it up we like the truck HATE the dealership. Will not buy from them again and would never recommend anyone to buy from them. Shady and trust me they will say anything to sell a vehicle so assume they are lying.

Pros: I like my truck

Cons: salesperson, finance staff, timeliness of process + more

.

I happened to be in the sales room when another buyer was trading in a car. I was interested in the car. The sales agent gave me an approximate price so I said I would wait. After waiting a while, the sales person came back with a much higher price. I told them I was preapproved at the credit union and wanted to know the final price of the car. I had a trade in. The sales agent refused to give me the final price. He tried to do the "payment close" on me. This way I would not know what the true cost of the vehicle was. I have been in sales for several years and trained with some of the best sales managers in the area!!! With this, I have prequalifed many people and ran numbers for payments!!! When the sales agent saw I wasn't buying his bull he then pulled out the "Let me get my manager" closing technique!!! This is a joke among people who have been in sales any time at all!! In fact, the joke is many, many times it isn't even a manager!!!!! Anyway, I walked out. Because I look younger than I am, they did not give me or my wife any respect!!! They have my number if they want a sale!!!!

0
★☆☆☆☆

I happened to be in the sales room when another buyer was trading in a car. I was interested in the car. The sales agent gave me an approximate price so I said I would wait. After waiting a while, the sales person came back with a much higher price. I told them I was preapproved at the credit union and wanted to know the final price of the car. I had a trade in. The sales agent refused to give me the final price. He tried to do the "payment close" on me. This way I would not know what the true cost of the vehicle was. I have been in sales for several years and trained with some of the best sales managers in the area!!! With this, I have prequalifed many people and ran numbers for payments!!! When the sales agent saw I wasn't buying his bull he then pulled out the "Let me get my manager" closing technique!!! This is a joke among people who have been in sales any time at all!! In fact, the joke is many, many times it isn't even a manager!!!!! Anyway, I walked out. Because I look younger than I am, they did not give me or my wife any respect!!! They have my number if they want a sale!!!!

Pros: Had a vehicile I was interested in

Cons: Did the old sales tricks!!! BEWARE!!!!

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i walked in the showroom and was instantly impressed. it is so big! after waling around for about a half hour i was probably approached by every salesman. other than that i was very impressed, it makes me want a big truck!

2
★★★★★

i walked in the showroom and was instantly impressed. it is so big! after waling around for about a half hour i was probably approached by every salesman. other than that i was very impressed, it makes me want a big truck!

Pros: biggest showroom iv ever seen

Cons: pushy sailseman

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this is a very large carlot with an incredible amount of selection, very online customer friendly as well.

4
★★★★☆

this is a very large carlot with an incredible amount of selection, very online customer friendly as well.

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Pushy, pushy, pushy. Roy sold a car to us and I have regretted it ever since. I have negative balance of over 3k that I have to pay off and I am stuck with this car.

1
★☆☆☆☆

Pushy, pushy, pushy. Roy sold a car to us and I have regretted it ever since. I have negative balance of over 3k that I have to pay off and I am stuck with this car.

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.

We recently traded in our low mileage 2002 Toy. Highlander for a loaded 2007 E/B Expedition with CrossRoads Ford of Cary (CRFC). I can actually say it was a pleasant experience.

I felt like I drove a hard bargain - they countered - and then we had a meeting of the minds. CRFC (and Bob Esau and Eric) are the kind of people you want to deal with when it comes time to upgrade your ride. No BS, just tell them what you need and you will get an honest deal.

Bob even snailmailed me the service records for my new (to me) Ford Expedition!

(As an aside - the first time I went to CRFC the VERY young female sales"person" would't even let me drive the vehicle off the lot!) On our next visit Bob Esau said, "Take it all afternoon" ... I did, but we ended up buying another Expedition from him.

In summary - CRFC should be your first and (ultimately) your last stop when buying a vehicle - new or used.

Tell Bob Esau that Gary sent ya!

2
★★★★★

We recently traded in our low mileage 2002 Toy. Highlander for a loaded 2007 E/B Expedition with CrossRoads Ford of Cary (CRFC). I can actually say it was a pleasant experience.

I felt like I drove a hard bargain - they countered - and then we had a meeting of the minds. CRFC (and Bob Esau and Eric) are the kind of people you want to deal with when it comes time to upgrade your ride. No BS, just tell them what you need and you will get an honest deal.

Bob even snailmailed me the service records for my new (to me) Ford Expedition!

(As an aside - the first time I went to CRFC the VERY young female sales"person" would't even let me drive the vehicle off the lot!) On our next visit Bob Esau said, "Take it all afternoon" ... I did, but we ended up buying another Expedition from him.

In summary - CRFC should be your first and (ultimately) your last stop when buying a vehicle - new or used.

Tell Bob Esau that Gary sent ya!

Pros: Trustworthy, honest and dependable.

Cons: None

.

We worked with Carl Reeves to buy my husband's vehicle nearly 3 years ago. We were treated fairly and got a good price for the vehicle we purchased as well as a good trade in price for our vehicle.

5
★★★★★

We worked with Carl Reeves to buy my husband's vehicle nearly 3 years ago. We were treated fairly and got a good price for the vehicle we purchased as well as a good trade in price for our vehicle.

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