Mitchell Brothers Moving & Storage Inc

★★★★★
  • 718 Creek Ridge Rd

    Greensboro, NC 27406

    Map & Directions
  • 919-942-8777

About Mitchell Brothers Moving & Storage Inc

Transportation & Storage

Transportation & Storage
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.

I moved only a couple of times in my life with no professional assistance. Last time it was a decade ago, so I had no clue where to start in order to handle this move. Our close friend advised us to call MBM. So we did, and several other

3
★★★★★

I moved only a couple of times in my life with no professional assistance. Last time it was a decade ago, so I had no clue where to start in order to handle this move. Our close friend advised us to call MBM. So we did, and several other

.

Stay away from this business!\r
\r
This is the wrost company I have ever dealt with in any category. The staff is rude and unprofessional, incompetent at best.\r
\r
I scheduled a move and the crew showed up on time, after giving only 30

3
★★★★★

Stay away from this business!\r
\r
This is the wrost company I have ever dealt with in any category. The staff is rude and unprofessional, incompetent at best.\r
\r
I scheduled a move and the crew showed up on time, after giving only 30

.

MBM is possibly the worst in the moving industry!\r
\r
Your Customer Service team gets the worst grade of all the folks I worked with in MBM.\r
\r
MBM Customer Service Representatives are\r
\r
a) Rude\r
b) Not helpful\r
c) Not

3
★★★★★

MBM is possibly the worst in the moving industry!\r
\r
Your Customer Service team gets the worst grade of all the folks I worked with in MBM.\r
\r
MBM Customer Service Representatives are\r
\r
a) Rude\r
b) Not helpful\r
c) Not

.

MBM Moving/Agent for American Van Lines is THE WORST MOVING COMPANY EVER. I also would give them 10 negative stars. Can't tell you when they will show, can't tell you when they will deliver, show up with wrong sized truck, damage every

3
★★★★★

MBM Moving/Agent for American Van Lines is THE WORST MOVING COMPANY EVER. I also would give them 10 negative stars. Can't tell you when they will show, can't tell you when they will deliver, show up with wrong sized truck, damage every

.

!!!BUYER BEWARE!!!\r
Does not even warrant one star. Our experience with MBM is beyond anything imaginable. WORST CUSTOMER SERVICE EVER. The company sales reps promise the world, then hide behind company policies that harm the customer

3
★★★★★

!!!BUYER BEWARE!!!\r
Does not even warrant one star. Our experience with MBM is beyond anything imaginable. WORST CUSTOMER SERVICE EVER. The company sales reps promise the world, then hide behind company policies that harm the customer

.

Charlotte North Carolina to Dallas TexasSearched the Internet, picked MBM, the sales department was prompt with a good quote, pickup crew arrived on time, did a good job packing the furniture and off to Dallas so I thought

The sales

3
★★★★★

Charlotte North Carolina to Dallas TexasSearched the Internet, picked MBM, the sales department was prompt with a good quote, pickup crew arrived on time, did a good job packing the furniture and off to Dallas so I thought

The sales

.

I would give these people NEGATIVE stars, if that were possible...

I have NEVER in my life written a review for anything-good or bad-and after this experience with MBM movers, I created an account with CitySearch JUST to post this review

3
★★★★★

I would give these people NEGATIVE stars, if that were possible...

I have NEVER in my life written a review for anything-good or bad-and after this experience with MBM movers, I created an account with CitySearch JUST to post this review

.

This company will not be in business long. There is no way they can continue operating the way they do and stay in business. This is my first long distance move and thanks to MBM it has been aweful. I signed a contract with MBM to have my belongings delivered by Sept. 24, 2010. I am moving from South Carolina to Oklahoma. They loaded my furniture on Sept. 10, 2010. It is now Sept. 23 and my stuff is still sitting in a warehouse in Greensboro, NC. When I called to ask what was going on the deadline is approaching, I was told MBM does not have a driver available and my stuff would not be delivered until Oct. 1-3. I was furious. There were no apologies, explanations or assistance to ease the situation. Mind you, my new job starts on Sept. 27. My clothes, personal belongings, kitchen utensils...everything is with MBM. I had to ask (because they will not offer willingly) how much will I be compensated since MBM broke their contract. Guess what...it is only $30/ day they're late. That is absolutely nothing. Besides the air mattress, pillows, sheets, extra clothes and shoes to dress appropriately for my new job, towels, extra pots and pans...everything I need to start my new life and job is on the truck (excuse me, in a freakin warehouse in God knows what condition). Besides the financial burden of having a delayed delivery, the extra stress and worry of having to reorganize and rearrange ...$30 a day is absolutely nothing. If I was to break my cell phone contract or my rental lease, I have to pay out the ass to break a contract. But this unorganized moving company MBM gets to get away with compensating only $30 a day. That is nothing compared to the balance owed. They haven't lost a damn thing...I'm the one feeling the lost of their mistake. MBM told me they don't have a driver available. so for 4 weeks my belongings and furniture has been sitting in a warehouse because MBM can not find driver. What kind of operation are they running. Do not deal with this company. I'm only just aware of others' same unfortunate outcomes with this company. THEY DO NOT CARE ABOUT THE CUSTOMER OR THE HUGE INCONVENIENCE THEY CAUSE. They only want your money! And they know that if they break the lease, they still don't have much to lose whereas the customer is the one who bears the brunt of their mismanagement.

I should have known MBM would be a problem. When I was quoted one guaranteed estimate and on moving day, the driver was directed to increase my load by 1000 lbs and charge me an extra $1870. MBM tried to get me to sign a binding estimate without even explaining or offering the non-binding estimate. Thank God I was smart enough to argue with the mover and MBM, I signed non-binding. And low and behold, my shipment was waaaay below the estimate given which means I would have paid over $1000 extra if I would have signed the binding estimate. They thought because they were the moving experts that they could estimate my shipment, but if I would have listened to them I would have bamboozled out of even more money.

I am having to contact the BBB in Greensboro to report this company. Something needs to be done about MBM and how they do business. These are people's personal belongings that we need to live our lives and MBM treats the process as if it means nothing. THEY DO NOT CARE OR UNDERSTAND HOW MUCH OF AN INCONVENIENCE to say the least THEY CAUSE WHEN THEY DO NOT FOLLOW THROUGH ON THEIR END OF THE DEAL. BBB needs to stop accrediting them until their success rates on long-distance moves increases. And MBM needs to increase the compensating when they break their contractual agreements.

It's as if the customer has no rights. MBM gets to do whatever they want and then walk away from the problem they caused for the customer to sort out. IT IS ABSOLUTELY UNACCEPTABLE.

0
★☆☆☆☆

This company will not be in business long. There is no way they can continue operating the way they do and stay in business. This is my first long distance move and thanks to MBM it has been aweful. I signed a contract with MBM to have my belongings delivered by Sept. 24, 2010. I am moving from South Carolina to Oklahoma. They loaded my furniture on Sept. 10, 2010. It is now Sept. 23 and my stuff is still sitting in a warehouse in Greensboro, NC. When I called to ask what was going on the deadline is approaching, I was told MBM does not have a driver available and my stuff would not be delivered until Oct. 1-3. I was furious. There were no apologies, explanations or assistance to ease the situation. Mind you, my new job starts on Sept. 27. My clothes, personal belongings, kitchen utensils...everything is with MBM. I had to ask (because they will not offer willingly) how much will I be compensated since MBM broke their contract. Guess what...it is only $30/ day they're late. That is absolutely nothing. Besides the air mattress, pillows, sheets, extra clothes and shoes to dress appropriately for my new job, towels, extra pots and pans...everything I need to start my new life and job is on the truck (excuse me, in a freakin warehouse in God knows what condition). Besides the financial burden of having a delayed delivery, the extra stress and worry of having to reorganize and rearrange ...$30 a day is absolutely nothing. If I was to break my cell phone contract or my rental lease, I have to pay out the ass to break a contract. But this unorganized moving company MBM gets to get away with compensating only $30 a day. That is nothing compared to the balance owed. They haven't lost a damn thing...I'm the one feeling the lost of their mistake. MBM told me they don't have a driver available. so for 4 weeks my belongings and furniture has been sitting in a warehouse because MBM can not find driver. What kind of operation are they running. Do not deal with this company. I'm only just aware of others' same unfortunate outcomes with this company. THEY DO NOT CARE ABOUT THE CUSTOMER OR THE HUGE INCONVENIENCE THEY CAUSE. They only want your money! And they know that if they break the lease, they still don't have much to lose whereas the customer is the one who bears the brunt of their mismanagement.

I should have known MBM would be a problem. When I was quoted one guaranteed estimate and on moving day, the driver was directed to increase my load by 1000 lbs and charge me an extra $1870. MBM tried to get me to sign a binding estimate without even explaining or offering the non-binding estimate. Thank God I was smart enough to argue with the mover and MBM, I signed non-binding. And low and behold, my shipment was waaaay below the estimate given which means I would have paid over $1000 extra if I would have signed the binding estimate. They thought because they were the moving experts that they could estimate my shipment, but if I would have listened to them I would have bamboozled out of even more money.

I am having to contact the BBB in Greensboro to report this company. Something needs to be done about MBM and how they do business. These are people's personal belongings that we need to live our lives and MBM treats the process as if it means nothing. THEY DO NOT CARE OR UNDERSTAND HOW MUCH OF AN INCONVENIENCE to say the least THEY CAUSE WHEN THEY DO NOT FOLLOW THROUGH ON THEIR END OF THE DEAL. BBB needs to stop accrediting them until their success rates on long-distance moves increases. And MBM needs to increase the compensating when they break their contractual agreements.

It's as if the customer has no rights. MBM gets to do whatever they want and then walk away from the problem they caused for the customer to sort out. IT IS ABSOLUTELY UNACCEPTABLE.

.

Oh, where to begin...

I would not wish this company on my worst enemy.

After putting a $1000 deposit down a month before my scheduled out-of-state move and speaking numerous times to various MBM representatives (many and never the same person - should have been my first red flag), another representative called me at 2pm on the Saturday before my scheduled move date the following Tuesday to inform me that they had over booked, did not have a truck for me and my belongings, and had no intention of helping me in any way complete my move. In fact, she thought I should be pretty happy that they were refunding my deposit.

Are you kidding me??? The Saturday (like the weekend, with really no ability to resolve this), three days before my out-of-state (not local, like a U-Haul will do)??? What company does this??? No potential solutions either, like we will hire another truck / company / trailer / pod and send our people to help load it.

Simply, it sucks to be you. Sorry. Here is your money back - two weeks later I might add.

Being an affiliate of American Van Lines, I called their national number thinking they might care that one of their regional affiliates was behaving like this. They put me on hold until 3pm, when their offices close on Saturday. Guess I was not their problem either.

I never heard from either American Van Lines or MBM Moving again.

This was probably the worst customer service experience that I have ever had. So, that would be my primary reason for never doing business with this company. A second one if you need another, is that their business model seems to be one where you can never reach the same person twice.

Update: These guys really honked me off, so I decided to be more proactive in my review dissemination: mbmmovesucks dot com. There is a little more background on why I bothered to do this on the site.

0
★☆☆☆☆

Oh, where to begin...

I would not wish this company on my worst enemy.

After putting a $1000 deposit down a month before my scheduled out-of-state move and speaking numerous times to various MBM representatives (many and never the same person - should have been my first red flag), another representative called me at 2pm on the Saturday before my scheduled move date the following Tuesday to inform me that they had over booked, did not have a truck for me and my belongings, and had no intention of helping me in any way complete my move. In fact, she thought I should be pretty happy that they were refunding my deposit.

Are you kidding me??? The Saturday (like the weekend, with really no ability to resolve this), three days before my out-of-state (not local, like a U-Haul will do)??? What company does this??? No potential solutions either, like we will hire another truck / company / trailer / pod and send our people to help load it.

Simply, it sucks to be you. Sorry. Here is your money back - two weeks later I might add.

Being an affiliate of American Van Lines, I called their national number thinking they might care that one of their regional affiliates was behaving like this. They put me on hold until 3pm, when their offices close on Saturday. Guess I was not their problem either.

I never heard from either American Van Lines or MBM Moving again.

This was probably the worst customer service experience that I have ever had. So, that would be my primary reason for never doing business with this company. A second one if you need another, is that their business model seems to be one where you can never reach the same person twice.

Update: These guys really honked me off, so I decided to be more proactive in my review dissemination: mbmmovesucks dot com. There is a little more background on why I bothered to do this on the site.

.

DO NOT USE THIS COMPANY!!!!!
At the Beginning of my move the company was all about contractual obligations with regards to packing and pick up dates. Even though we called several times to verify a pack/ship date with customer service that apparently didn't update our original estimated dates. Rather, she simply notated the account. We were told that our stuff would be picked up when we had originally requested, but then something happened with a truck and our driver never came. Funny though, we kept receiving phone calls stating that he was on his way. This most certainly was NOT the case. The pack date came and we were told that "contractually" they didn't have to come until the next day, even though we had told the customer serv. rep. several times what day we needed them to come sooner. So we were stuck waiting. The next day came; the packers arrived late and worked till 4 in the afternoon. They had to leave early because it was someone's' birthday and they wanted to go out and celebrate. We expressed our concern that we HAD to have our stuff out immediately. This did not discourage them from leaving early. They assured us that they would be back in the morning and be completely done packing and loading by noon the next day. The next morning they showed up late and didn't finish until 2 in the afternoon. After our stuff left, the "Contractual" delivery date was the 2nd of June. The driver said later that he would deliver around the 7th, but wanted us to write the checks out in his name. We thought this sounded funny, so we called customer Serv. and they told us that if we did that, the driver could run off with the money and we would still be financially liable to the company. So after hearing that we were not paying him in HIS name, and that the checks would be written to MBM, the driver refused to go any further, and stated that he was sitting in WY refusing to deliver our stuff. MBM said they will only compensate $20 dollars a day for every day that the shipment is late. After some mediation they went up to $30 dollars a day. Then they went UP to 35$ a day, but then later called and said they would still take 30$ a day off the price of the final pay amount, but we could put a claim in later, and at THAT time they would either approve or disapprove our claim. Meanwhile I had to pay $120 dollars a night Plus at a minimum $40 dollars a meal for my family and I, A DAY. The company once again, said "contractually" your shipment is not technically late until 30 days after the delivery date. So at that point we were shoved face first as a middle man between the company and the man who was holding all of our personal belongings basically hostage. MBM was unwilling to do anything further for us because their driver went rogue, and is basically holding our things until his company pays him. I am not in a position to say how the company handles paying the employees, but it is an obvious issue due to this problem.. It is inconceivable that this company would not do anything that seemed to be of their way to make this right for us. We were told several times that they were sending this guy, or that guys ect ect to pick our stuff up and that it would here "by the end of the week". Low and behold, the end of the week would arrive, and NOTHING. No phone calls, no emails... NOTHING! Also, when we started opening boxes for our kitchen items, it became clear that at some point one of the packers had somehow cut himself. Rather than letting us know, he continued to pack with a bloody hand or something. A good 65% of my kitchen boxes contained blood on a majority of the packing paper and or kitchen items. Not only was this a HUGE inconvenience, it is a major health hazard. When my wife informed the supervisor of this situation, we once again received a nonchalant "sorry for your inconvenience".

0
★☆☆☆☆

DO NOT USE THIS COMPANY!!!!!
At the Beginning of my move the company was all about contractual obligations with regards to packing and pick up dates. Even though we called several times to verify a pack/ship date with customer service that apparently didn't update our original estimated dates. Rather, she simply notated the account. We were told that our stuff would be picked up when we had originally requested, but then something happened with a truck and our driver never came. Funny though, we kept receiving phone calls stating that he was on his way. This most certainly was NOT the case. The pack date came and we were told that "contractually" they didn't have to come until the next day, even though we had told the customer serv. rep. several times what day we needed them to come sooner. So we were stuck waiting. The next day came; the packers arrived late and worked till 4 in the afternoon. They had to leave early because it was someone's' birthday and they wanted to go out and celebrate. We expressed our concern that we HAD to have our stuff out immediately. This did not discourage them from leaving early. They assured us that they would be back in the morning and be completely done packing and loading by noon the next day. The next morning they showed up late and didn't finish until 2 in the afternoon. After our stuff left, the "Contractual" delivery date was the 2nd of June. The driver said later that he would deliver around the 7th, but wanted us to write the checks out in his name. We thought this sounded funny, so we called customer Serv. and they told us that if we did that, the driver could run off with the money and we would still be financially liable to the company. So after hearing that we were not paying him in HIS name, and that the checks would be written to MBM, the driver refused to go any further, and stated that he was sitting in WY refusing to deliver our stuff. MBM said they will only compensate $20 dollars a day for every day that the shipment is late. After some mediation they went up to $30 dollars a day. Then they went UP to 35$ a day, but then later called and said they would still take 30$ a day off the price of the final pay amount, but we could put a claim in later, and at THAT time they would either approve or disapprove our claim. Meanwhile I had to pay $120 dollars a night Plus at a minimum $40 dollars a meal for my family and I, A DAY. The company once again, said "contractually" your shipment is not technically late until 30 days after the delivery date. So at that point we were shoved face first as a middle man between the company and the man who was holding all of our personal belongings basically hostage. MBM was unwilling to do anything further for us because their driver went rogue, and is basically holding our things until his company pays him. I am not in a position to say how the company handles paying the employees, but it is an obvious issue due to this problem.. It is inconceivable that this company would not do anything that seemed to be of their way to make this right for us. We were told several times that they were sending this guy, or that guys ect ect to pick our stuff up and that it would here "by the end of the week". Low and behold, the end of the week would arrive, and NOTHING. No phone calls, no emails... NOTHING! Also, when we started opening boxes for our kitchen items, it became clear that at some point one of the packers had somehow cut himself. Rather than letting us know, he continued to pack with a bloody hand or something. A good 65% of my kitchen boxes contained blood on a majority of the packing paper and or kitchen items. Not only was this a HUGE inconvenience, it is a major health hazard. When my wife informed the supervisor of this situation, we once again received a nonchalant "sorry for your inconvenience".

Pros: None

Cons: Customer service Nightmare, Billing, Claims...everything

 

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