Dry Clean Warehouse

★★★☆☆
  • 2801 Homestead Rd

    Chapel Hill, NC 27516

    Map & Directions
  • 919-929-6300

About Dry Clean Warehouse

Categories
Hours
Mon thru Fri: 7:00 AM to 7:00 PM Saturdays: 7:00 AM to 5:30 PM

Personal Services

Personal Services
More choices in Chapel Hill:
Resultset_next

Deluxe Cleaners

1125 NC-54 Durham, CA

Resultset_next

Perfect Image Cleaners

50030 Governors Dr Chapel Hill, NC

2.8824 17
Hi! Sign in to let us know how Dry Clean Warehouse was?
Write a Review
.

Brought clothes here for years with no problems. Then bought a new jacket, wore it once, brought it here for dry cleaning. When I picked it up, it had stains on it. There was a letter from the owner to the store where I bought the

3
★★★★★

Brought clothes here for years with no problems. Then bought a new jacket, wore it once, brought it here for dry cleaning. When I picked it up, it had stains on it. There was a letter from the owner to the store where I bought the

.

I dropped my comforter to this cleaner. They didn't get anything cleaned instead adding few dark spots. I went back talked to the manager and he has no customer experience. He just repeated his same sentence again and again. He didn't

3
★★★★★

I dropped my comforter to this cleaner. They didn't get anything cleaned instead adding few dark spots. I went back talked to the manager and he has no customer experience. He just repeated his same sentence again and again. He didn't

.

HORRIBLE! AWFUL! This is the worst place ever! Everyone please don't go there!! I just picked up my dry clean and my favorite shirt is completely ruined! I even cried at the store! And the guy at the front desk doesn't even have the

3
★★★★★

HORRIBLE! AWFUL! This is the worst place ever! Everyone please don't go there!! I just picked up my dry clean and my favorite shirt is completely ruined! I even cried at the store! And the guy at the front desk doesn't even have the

.

I have not encountered this level of terrible customer service in a while. Not only are they incredibly selective as to the types of fabrics and items they will accept, they also quote extremely long wait times (up to 6 WEEKS for a

3
★★★★★

I have not encountered this level of terrible customer service in a while. Not only are they incredibly selective as to the types of fabrics and items they will accept, they also quote extremely long wait times (up to 6 WEEKS for a

.

I just picked up my order and my clothes were not clean at all! Linen pants still had the deep creases at the waist band and upper leg from my wearing...looks like the legs may have been pressed. All of my clothes smelled dirty! I don't

3
★★★★★

I just picked up my order and my clothes were not clean at all! Linen pants still had the deep creases at the waist band and upper leg from my wearing...looks like the legs may have been pressed. All of my clothes smelled dirty! I don't

.

Location is convenient for me so I go there when I am in a hurry but the customer service is always marginal (rude employees). Having heard to many negative experiences from friends, I would never take anything I valued to them.
Also, beware of their coupon offers. I used one of their coupons when dropping off some items. The employee accepted the coupon and charged me accordingly. However, when I returned to pick up my clothing I was told the coupon was no good and I would have to pay full price before they would give me my clothing.

0
★☆☆☆☆

Location is convenient for me so I go there when I am in a hurry but the customer service is always marginal (rude employees). Having heard to many negative experiences from friends, I would never take anything I valued to them.
Also, beware of their coupon offers. I used one of their coupons when dropping off some items. The employee accepted the coupon and charged me accordingly. However, when I returned to pick up my clothing I was told the coupon was no good and I would have to pay full price before they would give me my clothing.

Pros: Cheap

Cons: Poor customer service; coupon offers can"t be trusted

.

I've been going to Dry Clean Warehouse for years and last week I found one of their coupons for free dry cleaning that expired in November 2006. I took it with me anyway and was surprised that the manager honored it, even though I was over 3 years late. Thanks!

2
★★★★★

I've been going to Dry Clean Warehouse for years and last week I found one of their coupons for free dry cleaning that expired in November 2006. I took it with me anyway and was surprised that the manager honored it, even though I was over 3 years late. Thanks!

Pros: Lowest price cleaners in Chapel Hill

Cons: Is a little out of the way for me

.

The dress shirt I took to get dry cleaned was returned without having been pressed or starched. It did not appear to be cleaned at all. When I returned the employee refused to press the shirt. There are plenty of other, more reliable options in Chapel Hill.

0
★☆☆☆☆

The dress shirt I took to get dry cleaned was returned without having been pressed or starched. It did not appear to be cleaned at all. When I returned the employee refused to press the shirt. There are plenty of other, more reliable options in Chapel Hill.

.

never apologized, say they donated them b/c there was no phone number on them. We go every week. They treat people horribly. Over 600$ in work clothes gone. Kind of heartbreaking

0
★☆☆☆☆

never apologized, say they donated them b/c there was no phone number on them. We go every week. They treat people horribly. Over 600$ in work clothes gone. Kind of heartbreaking

Cons: lost 5 shirts and 2 wool slacks

.

I have used this business for personal dry cleaning needs and found the service to be very satisfactory for the price. When picking up clothes around 5 pm there was usually a waiting line to pick up or drop off clothes. I had one incident when a zipper was damaged on a jacket and they didn't want to accept responsibility for the item but gave me coupons for free cleaning. They have since changed manager. I recommend for everyday dry cleaning.

3
★★★☆☆

I have used this business for personal dry cleaning needs and found the service to be very satisfactory for the price. When picking up clothes around 5 pm there was usually a waiting line to pick up or drop off clothes. I had one incident when a zipper was damaged on a jacket and they didn't want to accept responsibility for the item but gave me coupons for free cleaning. They have since changed manager. I recommend for everyday dry cleaning.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The reviews I have read are ALL TRUE! I had the same experience. I would not take my pet worm's shirt to them. I had two spots that were from a tomato that I had them sticker. The SAME exact spots were on there AND THE STICKERS!!! they hung \my two sweaters on wire hangers that stretched out the neck line with those little bubbled ribbed parts on the shoulder line from the hanger indentation. When complaining about the stains, he did nothing.. AT ALL. This plays coins the term "You get what you pay for". I totally agree that all they do stick your cloths in a steam room with fabreze! STAY AWAY!

0
★☆☆☆☆

The reviews I have read are ALL TRUE! I had the same experience. I would not take my pet worm's shirt to them. I had two spots that were from a tomato that I had them sticker. The SAME exact spots were on there AND THE STICKERS!!! they hung \my two sweaters on wire hangers that stretched out the neck line with those little bubbled ribbed parts on the shoulder line from the hanger indentation. When complaining about the stains, he did nothing.. AT ALL. This plays coins the term "You get what you pay for". I totally agree that all they do stick your cloths in a steam room with fabreze! STAY AWAY!

Pros: NONE- ZERO

Cons: EVERYTHING. Horrible service, does not clean cloths, doesnt care either

.

Snooty when I dropped off clothing, and a disaster of bad dry cleaning afterwards. They returned a shirt with a stain it didn't have on it before. I'm not sure the shirt was even cleaned at all; it certainly wasn't starched, and it doesn't look pressed. They may have febreezed it and returned for all I can tell. And what's more idiotic, they pack a white dress shirt next to a black sweater, so it is covered in lint by the time it's home. A dry cleaner with five cents of intelligence can figure out that mistake. Avoid this place, find somewhere else.

0
★☆☆☆☆

Snooty when I dropped off clothing, and a disaster of bad dry cleaning afterwards. They returned a shirt with a stain it didn't have on it before. I'm not sure the shirt was even cleaned at all; it certainly wasn't starched, and it doesn't look pressed. They may have febreezed it and returned for all I can tell. And what's more idiotic, they pack a white dress shirt next to a black sweater, so it is covered in lint by the time it's home. A dry cleaner with five cents of intelligence can figure out that mistake. Avoid this place, find somewhere else.

Pros: Cheap

Cons: You get less than you pay for. And you don't pay much.

.

They ruined my brand new French Connection dress that I only wore once. They put a huge black stain on it and then wouldn't replace it or give me anything for it when I brought it back. The manager was so rude. When i walked in and pointed out the stains he told me I had to wait because he was counting the coins in the register! I told him that I thought customers come first and he said no and if i didn't stop talking he would be counting for an hour. This is the worse place I've ever been to and I would NEVER recommend going there unless you want your nice clothing ruined and wanted to be treated awful

0
★☆☆☆☆

They ruined my brand new French Connection dress that I only wore once. They put a huge black stain on it and then wouldn't replace it or give me anything for it when I brought it back. The manager was so rude. When i walked in and pointed out the stains he told me I had to wait because he was counting the coins in the register! I told him that I thought customers come first and he said no and if i didn't stop talking he would be counting for an hour. This is the worse place I've ever been to and I would NEVER recommend going there unless you want your nice clothing ruined and wanted to be treated awful

Pros: nothing

Cons: put stains on your clothes, rude, unhelpful

.

This seems to be a theme in the reviews, but they damaged one of my shirts and refused to replace, or even try and re-clean it without a receipt (who keeps three week old dry cleaning receipts?). I'm thinking the buck per shirt you save for laundering isn't really worth $80 for a new shirt every few months...

0
★☆☆☆☆

This seems to be a theme in the reviews, but they damaged one of my shirts and refused to replace, or even try and re-clean it without a receipt (who keeps three week old dry cleaning receipts?). I'm thinking the buck per shirt you save for laundering isn't really worth $80 for a new shirt every few months...

Pros: cheap

Cons: poor quality

.

I took a new blouse from Ann Taylor, I only wore it once, and it came back with a large hole in the front of the blouse. The manager told me you get what you pay for .He also said if I have expensive items or items that are important to me he would reccomend that I send them to a different cleaner. He said they are too busy to be bothered by this and he offered to give me a small lint brush in exchange for ruining my $120 blouse.

0
★☆☆☆☆

I took a new blouse from Ann Taylor, I only wore it once, and it came back with a large hole in the front of the blouse. The manager told me you get what you pay for .He also said if I have expensive items or items that are important to me he would reccomend that I send them to a different cleaner. He said they are too busy to be bothered by this and he offered to give me a small lint brush in exchange for ruining my $120 blouse.

.

They also lost my clothes. With no apologies, not even an offer to refund the dry cleaning cost for the lost piece of clothing, they are giving me the run around about my lost item. It has been 7 weeks since I last saw my sweater. They treat me as if I lost it!!!! HORRIBLE CUSTOMER SERVICE! I also had to have a couple items re-cleaned. GO ELSEWHERE!

0
★☆☆☆☆

They also lost my clothes. With no apologies, not even an offer to refund the dry cleaning cost for the lost piece of clothing, they are giving me the run around about my lost item. It has been 7 weeks since I last saw my sweater. They treat me as if I lost it!!!! HORRIBLE CUSTOMER SERVICE! I also had to have a couple items re-cleaned. GO ELSEWHERE!

Pros: None, None, None

Cons: Service, Cleaning, Lost Items

.

Ok, it is cheaper than the other cleaners . . . until your clothes start getting destroyed or lost. The owner is never available for complaints, and the managers are embarrassed but powerless. Accountability and customer satisfaction are not important to this place . . . our clothing was destroyed and no one would talk to us about the problem!

1
★★☆☆☆

Ok, it is cheaper than the other cleaners . . . until your clothes start getting destroyed or lost. The owner is never available for complaints, and the managers are embarrassed but powerless. Accountability and customer satisfaction are not important to this place . . . our clothing was destroyed and no one would talk to us about the problem!

Pros: location, cost

Cons: quality, customer service

 

Wait, you're the expert.

If you've been to or used Dry Clean Warehouse, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review