Precision Tune Auto Care

★★☆☆☆
Tuned in to you.
  • 4105 Precision Way

    High Point, NC 27265

    Map & Directions
  • 336-841-7682

Automotive

Automotive
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I will absolutely never take my car here again. I very rarely post negative reviews, but I really feel the need to warn people about the faulty work this shop does and their absolutely horrid customer service.

I brought my car here to have a serpentine belt and pulley replaced. At first I thought they had done everything right, my car ran no problems. About a month later I went to turn on my fan and no air whatsoever. Having absolutely no mechanic experience myself, I took my car to a different shop and asked them to look at the A/C as it wasn't working. Come to find out, the mechanics at good old Precision Tune failed to properly reattach the outside pulley after they had replaced the inside belt/pulley so the belt fell off while I was driving.

After having it fixed I drove straight back to Precision shop where I spoke with Brian the store manager, who didn't believe my account (or the other mechanic's account) of what had transpired. I got the number from customer service, which did not work from outside the 336 area code, and faxed over the information they requested. Three weeks later, and after following up four times, I finally heard from the "Operations Manager" Terry.

He also pointed the finger at the other mechanic and offered me a store credit for the amount I had to pay to fix their crappy work. I told him this was unacceptable because I did not want to take my car back to a store to be seen by mechanics who I believe broke it in the first place. Apparently, Terry thought there was nothing more he could do. When I asked for the number of his manager so that I could pass along my frustration with how long this issue took to be "resolved" (if you can even call it that) he refused and told me I would have to call the customer service number again. After calling them and leaving a message, I still have yet to hear from them.

Very disappointing and aggravating experience all around. I suggest you look elsewhere for a mechanic, otherwise you may end up paying more to fix the work that they supposedly took care of.

1
★☆☆☆☆

I will absolutely never take my car here again. I very rarely post negative reviews, but I really feel the need to warn people about the faulty work this shop does and their absolutely horrid customer service.

I brought my car here to have a serpentine belt and pulley replaced. At first I thought they had done everything right, my car ran no problems. About a month later I went to turn on my fan and no air whatsoever. Having absolutely no mechanic experience myself, I took my car to a different shop and asked them to look at the A/C as it wasn't working. Come to find out, the mechanics at good old Precision Tune failed to properly reattach the outside pulley after they had replaced the inside belt/pulley so the belt fell off while I was driving.

After having it fixed I drove straight back to Precision shop where I spoke with Brian the store manager, who didn't believe my account (or the other mechanic's account) of what had transpired. I got the number from customer service, which did not work from outside the 336 area code, and faxed over the information they requested. Three weeks later, and after following up four times, I finally heard from the "Operations Manager" Terry.

He also pointed the finger at the other mechanic and offered me a store credit for the amount I had to pay to fix their crappy work. I told him this was unacceptable because I did not want to take my car back to a store to be seen by mechanics who I believe broke it in the first place. Apparently, Terry thought there was nothing more he could do. When I asked for the number of his manager so that I could pass along my frustration with how long this issue took to be "resolved" (if you can even call it that) he refused and told me I would have to call the customer service number again. After calling them and leaving a message, I still have yet to hear from them.

Very disappointing and aggravating experience all around. I suggest you look elsewhere for a mechanic, otherwise you may end up paying more to fix the work that they supposedly took care of.

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Don't let the no appointment needed fool you. You cannot get your oil changed after 4 pm here and they have been rude to me about it. Apparently making money during tough economic times is not a priority for the manager or the chain.

1
★☆☆☆☆

Don't let the no appointment needed fool you. You cannot get your oil changed after 4 pm here and they have been rude to me about it. Apparently making money during tough economic times is not a priority for the manager or the chain.

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Precision Tune offers affordable services in a timely manner. They have always been up front and honest and as a female I know I can take my car to this facility and not be taken advantage of. They are so helpful and very friendly. Great place for car service!!

5
★★★★★

Precision Tune offers affordable services in a timely manner. They have always been up front and honest and as a female I know I can take my car to this facility and not be taken advantage of. They are so helpful and very friendly. Great place for car service!!

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Message from Precision Tune Auto Care

Precision Tune Auto Care is the fast, convenient and affordable solution to your entire car repair and routine vehicle maintenance needs. Count on us for complete car care...from top to bottom!

More about Precision Tune Auto Care

Brake Service and Repair, Auto Air Conditioning Service, Scheduled Maintenance Services, Tune Up, Automotive Oil Change, Vehicle Inspections, Warning Lights / Diagnostic Services, Check Engine Lights, Fuel Injection Service, and More! No Appointment Necessary!

 

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