Lake Norman INFINITI

★★★★★
  • 20435 Chartwell Center Dr

    Cornelius, NC 28031

    Map & Directions
  • 704-464-4117

About Lake Norman INFINITI

Categories
  • Auto Dealers
  • Used Cars
  • Automotive Repair
  • Auto Parts & Accessories
  • Auto Leasing
  • Auto Body Paint & Repair
Details
  • Infiniti
  • Infiniti
  • Infiniti
  • Infiniti
  • Infiniti
Hours
M-F 9am-8pm, Sa 9am-7pm, Su Closed (Service: M-F: 7:30am-6:00pm, Sa: 8:00am-4:00pm)
Year Established
  • 2004
Brands
  • Infiniti

Automotive

Automotive
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5 27
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.

Great experience and love the Infiniti brand. I was treated perfectly and like always, with tremendous respect and provided a great deal on a new Infiniti. Felt like family buying a car at Lake Norman Infiniti.

5
★★★★★

Great experience and love the Infiniti brand. I was treated perfectly and like always, with tremendous respect and provided a great deal on a new Infiniti. Felt like family buying a car at Lake Norman Infiniti.

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.

Great experience and love the Infiniti brand. I was treated perfectly and like always, with tremendous respect and provided a great deal on a new Infiniti. Felt like family buying a car at Lake Norman Infiniti.

3
★★★★★

Great experience and love the Infiniti brand. I was treated perfectly and like always, with tremendous respect and provided a great deal on a new Infiniti. Felt like family buying a car at Lake Norman Infiniti.

.

"Buying experience was awesome. Service is usually great too :)
Thank you so much!

"

5
★★★★★

"Buying experience was awesome. Service is usually great too :)
Thank you so much!

"

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.

"Buying experience was awesome. Service is usually great too :)
Thank you so much!

"

3
★★★★★

"Buying experience was awesome. Service is usually great too :)
Thank you so much!

"

.

My wife and I have always been so happy with the service and work done at Lake Norman Infiniti.

5
★★★★★

My wife and I have always been so happy with the service and work done at Lake Norman Infiniti.

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.

My wife and I have always been so happy with the service and work done at Lake Norman Infiniti.

3
★★★★★

My wife and I have always been so happy with the service and work done at Lake Norman Infiniti.

.

They greet you properly and the waiting area is always stocked with coffee & beverages as well as a TV and free WiFi. I was able to get some work done while they took care of my car.

5
★★★★★

They greet you properly and the waiting area is always stocked with coffee & beverages as well as a TV and free WiFi. I was able to get some work done while they took care of my car.

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.

They greet you properly and the waiting area is always stocked with coffee & beverages as well as a TV and free WiFi. I was able to get some work done while they took care of my car.

3
★★★★★

They greet you properly and the waiting area is always stocked with coffee & beverages as well as a TV and free WiFi. I was able to get some work done while they took care of my car.

.

I have bought many cars, foreign and domestic, since 1964 and this repair experience has to be the best I have ever encountered. Problem solved in decent time, by knowledgeable professionals using really fine customer relations skills. I

3
★★★★★

I have bought many cars, foreign and domestic, since 1964 and this repair experience has to be the best I have ever encountered. Problem solved in decent time, by knowledgeable professionals using really fine customer relations skills. I

.

I have bought many cars, foreign and domestic, since 1964 and this repair experience has to be the best I have ever encountered. Problem solved in decent time, by knowledgeable professionals using really fine customer relations skills. I never at any time felt I was being lightly patronized, but felt both men had a genuine concern for solving the problem.

5
★★★★★

I have bought many cars, foreign and domestic, since 1964 and this repair experience has to be the best I have ever encountered. Problem solved in decent time, by knowledgeable professionals using really fine customer relations skills. I never at any time felt I was being lightly patronized, but felt both men had a genuine concern for solving the problem.

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.

VERY happy with our purchase and the service we received. We will definitely come back for future car purchases.

5
★★★★★

VERY happy with our purchase and the service we received. We will definitely come back for future car purchases.

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.

VERY happy with our purchase and the service we received. We will definitely come back for future car purchases.

3
★★★★★

VERY happy with our purchase and the service we received. We will definitely come back for future car purchases.

.

The bottom line is that we walked away with a "WOW" feeling. I fully expect to return for service, and I am hoping, my next car.

5
★★★★★

The bottom line is that we walked away with a "WOW" feeling. I fully expect to return for service, and I am hoping, my next car.

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.

The bottom line is that we walked away with a "WOW" feeling. I fully expect to return for service, and I am hoping, my next car.

3
★★★★★

The bottom line is that we walked away with a "WOW" feeling. I fully expect to return for service, and I am hoping, my next car.

.

I can assure you that you have solidified my loyalty and I do have a voice with which to spread my satisfaction with your dealership and Infiniti ownership.

5
★★★★★

I can assure you that you have solidified my loyalty and I do have a voice with which to spread my satisfaction with your dealership and Infiniti ownership.

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.

I can assure you that you have solidified my loyalty and I do have a voice with which to spread my satisfaction with your dealership and Infiniti ownership.

3
★★★★★

I can assure you that you have solidified my loyalty and I do have a voice with which to spread my satisfaction with your dealership and Infiniti ownership.

.

I am still impressed with Infiniti and the dealership as a whole. Most importantly, I am still very impressed with the level of professionalism that the service department provides, especially after addressing the issue of what is/is not covered with our pre-purchased service agreement. I appreciate the candor in explaining to us where our misinterpretation was and I do not hold your service department at fault.

5
★★★★★

I am still impressed with Infiniti and the dealership as a whole. Most importantly, I am still very impressed with the level of professionalism that the service department provides, especially after addressing the issue of what is/is not covered with our pre-purchased service agreement. I appreciate the candor in explaining to us where our misinterpretation was and I do not hold your service department at fault.

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.

I am still impressed with Infiniti and the dealership as a whole. Most importantly, I am still very impressed with the level of professionalism that the service department provides, especially after addressing the issue of what is/is not

3
★★★★★

I am still impressed with Infiniti and the dealership as a whole. Most importantly, I am still very impressed with the level of professionalism that the service department provides, especially after addressing the issue of what is/is not

.

I would like to thank you for the way we were treated by the professional staff both in sales and the service department. They made our buying experience a pleasure.

5
★★★★★

I would like to thank you for the way we were treated by the professional staff both in sales and the service department. They made our buying experience a pleasure.

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.

I would like to thank you for the way we were treated by the professional staff both in sales and the service department. They made our buying experience a pleasure.

3
★★★★★

I would like to thank you for the way we were treated by the professional staff both in sales and the service department. They made our buying experience a pleasure.

.

I have bought 4 vehicles from them and always is a pleasure dealing with all the staff from receptionists to management. The experience I receive when I go into the dealer is amazing everyone is friendly and knows you by name. I currently have 2 vehicles with them and when I bring them in for service it is always fast and efficient. The waiting area is great, they always have snacks set out an a fine assortment of coffee, tea and soft drinks. I will always have my vehicles serviced with Lake Norman Infiniti.

5
★★★★★

I have bought 4 vehicles from them and always is a pleasure dealing with all the staff from receptionists to management. The experience I receive when I go into the dealer is amazing everyone is friendly and knows you by name. I currently have 2 vehicles with them and when I bring them in for service it is always fast and efficient. The waiting area is great, they always have snacks set out an a fine assortment of coffee, tea and soft drinks. I will always have my vehicles serviced with Lake Norman Infiniti.

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.

I have bought 4 vehicles from them and always is a pleasure dealing with all the staff from receptionists to management. The experience I receive when I go into the dealer is amazing everyone is friendly and knows you by name. I currently

3
★★★★★

I have bought 4 vehicles from them and always is a pleasure dealing with all the staff from receptionists to management. The experience I receive when I go into the dealer is amazing everyone is friendly and knows you by name. I currently

.

My father made his career in car sales in Michigan. Needless to say I have VERY high expectations for service, transparency and professionalism when considering purchasing a new vehicle.

The honest, no pressure, respectful way in which I

3
★★★★★

My father made his career in car sales in Michigan. Needless to say I have VERY high expectations for service, transparency and professionalism when considering purchasing a new vehicle.

The honest, no pressure, respectful way in which I

.

Please don't go to lake norman infiniti,....They will force you to buy a car ?they are cheaters,

I recommend this dealer: No

My Review of Auto Showcase:
WORST CAR BUYING EXPERIENCE!!!!!

DONT WASTE YOUR MONEY ON THIS DEALER!!!

THE DEALER IS LOCATED IN THE LAKE NORMAN (NERA TO CHARLOTTE) !!

Sales people are very rude and unexperienced and the finance team is made up of fools !!!!

they do not value customers and they are cheap and complain about everything.. they are a rip off

1
★☆☆☆☆

Please don't go to lake norman infiniti,....They will force you to buy a car ?they are cheaters,

I recommend this dealer: No

My Review of Auto Showcase:
WORST CAR BUYING EXPERIENCE!!!!!

DONT WASTE YOUR MONEY ON THIS DEALER!!!

THE DEALER IS LOCATED IN THE LAKE NORMAN (NERA TO CHARLOTTE) !!

Sales people are very rude and unexperienced and the finance team is made up of fools !!!!

they do not value customers and they are cheap and complain about everything.. they are a rip off

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.

I live in Cary, NC, and the drive to Lake Norman Infiniti was well worth the trip.

I bought a 2010 G37 Convertible and have been very happy with the entire process. I refuse to buy from the Raleigh dealership, as I had a very bad experience with them in the past. It would have been nice to just buy a car 20 minutes from my house, but I chose to take the drive to Lake Norman just so I didn't have to deal with the Raleigh dealer. It was well worth it!

I actually negotiated the price on the car via instant chat on their website in about 5 minutes with Mike Capo. When I arrived to the dealership I met with Larry who took care of me the rest of the way. I did a quick test drive and was given an opportunity to go over every detail of the car. I however was in a hurry to get back to Cary, as I had plans and my wife would kill me if I was late, so I didnt have the time to go over everything. I was told I could come in anytime I was in the area to go over anything I needed. I did the test drive, traded in a vehicle, went through financing and was out the door in about 2 hours or so.

I have had 3 phone calls in the month since purchasing, just to check up on me and see if I needed anything or had any questions about the car. Since I was in a hurry I missed a couple small things in the car walk through before I left (a scratch inside the door handle, probably from someone with a ring and a couple little spots on a speaker screen), but was told whenever I am in the area to let them know and they will take care of it.

I am one of, if not the most critical person when it comes to customer service, as I make a living in that area, and I will tell you I am in a rare situation where I can't find something, anything that doesn't meet or exceed my expectations.

The only problem I have with Lake Norman Infiniti is that they are not in Raleigh. Instead Raleigh has Crossroads Infiniti, which in my personal opinion and experience, is terrible! Makes me consider driving to Lake Norman just to get my car serviced.

If you want to purchase an Infiniti, your mind is probably already made up. You might as well go to a dealer where you are going to get exceptional service. In my experience and opinion, I would recommend Lake Norman Infiniti.

5
★★★★★

I live in Cary, NC, and the drive to Lake Norman Infiniti was well worth the trip.

I bought a 2010 G37 Convertible and have been very happy with the entire process. I refuse to buy from the Raleigh dealership, as I had a very bad experience with them in the past. It would have been nice to just buy a car 20 minutes from my house, but I chose to take the drive to Lake Norman just so I didn't have to deal with the Raleigh dealer. It was well worth it!

I actually negotiated the price on the car via instant chat on their website in about 5 minutes with Mike Capo. When I arrived to the dealership I met with Larry who took care of me the rest of the way. I did a quick test drive and was given an opportunity to go over every detail of the car. I however was in a hurry to get back to Cary, as I had plans and my wife would kill me if I was late, so I didnt have the time to go over everything. I was told I could come in anytime I was in the area to go over anything I needed. I did the test drive, traded in a vehicle, went through financing and was out the door in about 2 hours or so.

I have had 3 phone calls in the month since purchasing, just to check up on me and see if I needed anything or had any questions about the car. Since I was in a hurry I missed a couple small things in the car walk through before I left (a scratch inside the door handle, probably from someone with a ring and a couple little spots on a speaker screen), but was told whenever I am in the area to let them know and they will take care of it.

I am one of, if not the most critical person when it comes to customer service, as I make a living in that area, and I will tell you I am in a rare situation where I can't find something, anything that doesn't meet or exceed my expectations.

The only problem I have with Lake Norman Infiniti is that they are not in Raleigh. Instead Raleigh has Crossroads Infiniti, which in my personal opinion and experience, is terrible! Makes me consider driving to Lake Norman just to get my car serviced.

If you want to purchase an Infiniti, your mind is probably already made up. You might as well go to a dealer where you are going to get exceptional service. In my experience and opinion, I would recommend Lake Norman Infiniti.

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1 out of 1 people found this review helpful.

.

I live in Cary, NC, and the drive to Lake Norman Infiniti was well worth the trip.

I bought a 2010 G37 Convertible and have been very happy with the entire process. I refuse to buy from the Raleigh dealership, as I had a very bad

3
★★★★★

I live in Cary, NC, and the drive to Lake Norman Infiniti was well worth the trip.

I bought a 2010 G37 Convertible and have been very happy with the entire process. I refuse to buy from the Raleigh dealership, as I had a very bad

.

I went into the dealership to drive a M37S as my local dealer did not have the sport in stock. I had scheduled an appointment in advance to test drive the car through the VPP program. After driving the car, I was sold. They actually had the car my local dealer was going to order for me. They appraised my trade & gave me #'s that were acceptable even though I had a little negative equity in my car. I was unable to complete the deal that night, but told them I would return. I needed to verify that I could get financing for the higher priced car through my credit union as I was originally looking at a cheaper car. (My CU did approve me for the higher loan amount.) In addition, they would not allow me to take the car on an "extended test drive" to verify that this was THE car I wanted as the car had not been through inspection. They had just received the car, it still had the plastic on it, & the service department had not completed their checks. As such, it sounded as I wouldn't drive the car away that night anyways.

Upon returning to the dealership, the numbers changed drastically. Even though they could plainly see the deal we had worked the day before, they would not honor it. We tried to contact them since, but our calls go unreturned.

I would not recommend this dealership at all. I have since heard from other dealers in the area that they hear of similar experiences with Lake Norman Infiniti from other customers.

1
★☆☆☆☆

I went into the dealership to drive a M37S as my local dealer did not have the sport in stock. I had scheduled an appointment in advance to test drive the car through the VPP program. After driving the car, I was sold. They actually had the car my local dealer was going to order for me. They appraised my trade & gave me #'s that were acceptable even though I had a little negative equity in my car. I was unable to complete the deal that night, but told them I would return. I needed to verify that I could get financing for the higher priced car through my credit union as I was originally looking at a cheaper car. (My CU did approve me for the higher loan amount.) In addition, they would not allow me to take the car on an "extended test drive" to verify that this was THE car I wanted as the car had not been through inspection. They had just received the car, it still had the plastic on it, & the service department had not completed their checks. As such, it sounded as I wouldn't drive the car away that night anyways.

Upon returning to the dealership, the numbers changed drastically. Even though they could plainly see the deal we had worked the day before, they would not honor it. We tried to contact them since, but our calls go unreturned.

I would not recommend this dealership at all. I have since heard from other dealers in the area that they hear of similar experiences with Lake Norman Infiniti from other customers.

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Message from Lake Norman INFINITI

More about Lake Norman INFINITI

As your premier Infiniti dealer for the Cornelius, Charlotte, Concord, Davidson, Huntersville, Statesville, Hickory, Matthews and Rock Hill areas, we pride ourselves in providing the highest possible level of service to our clients. From our highly qualified sales and service staff  to our state-of-the-art facility, Lake Norman Infiniti strives to exceed your every expectation... and then some. Your experience begins with the sales process, where our highly trained staff will assist in finding you the perfect vehicle at a price and payment that fits your needs. I invite you to contact us, if at any time you feel we have not exceeded your expectations during your visit to Lake Norman Infiniti.

 

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