ZEROREZ

★★★☆☆
  • 5100 Unicon Drive Ste 102

    Wake Forest, NC 27587

    Map & Directions
  • 919-995-0000

About ZEROREZ

Categories
  • Carpet & Rug Cleaners
  • Floor Cleaning
  • Upholstery Cleaners
  • Air Duct Cleaning
Details
  • Auto Detailing
Hours
M-F 7am-6pm, Sa 7am-4pm, Su Closed

Business Services

Business Services
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2.9 10
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I waited all day and nobody showed up. When I called they had a variety of excuses and offered me $20 to reschedule. I would not recommend this company.

1
★☆☆☆☆

I waited all day and nobody showed up. When I called they had a variety of excuses and offered me $20 to reschedule. I would not recommend this company.

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.

We had a great experience with Zerorez. Our carpet was heavily stained from movers tracking in grease/dirt and Mr. Felix, our fabulous technician, removed ALL the stains and the carpet looks so much better. He was fast, polite, pleasant and completely professional. We would definitely use Zerorez again. There are lots of daily deals out there on carpet cleaning, but I would pay full price for Zerorez because I know their method of cleaning works.

5
★★★★★

We had a great experience with Zerorez. Our carpet was heavily stained from movers tracking in grease/dirt and Mr. Felix, our fabulous technician, removed ALL the stains and the carpet looks so much better. He was fast, polite, pleasant and completely professional. We would definitely use Zerorez again. There are lots of daily deals out there on carpet cleaning, but I would pay full price for Zerorez because I know their method of cleaning works.

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.

Zerorez did a great job on my carpets. I hadn't gotten my carpets cleaned in awhile and I didn't realize how bad they really were. Zerorez made my carpets clean and fresh and now it looks like I have completely different carpets. I'm very happy with the service and result.

5
★★★★★

Zerorez did a great job on my carpets. I hadn't gotten my carpets cleaned in awhile and I didn't realize how bad they really were. Zerorez made my carpets clean and fresh and now it looks like I have completely different carpets. I'm very happy with the service and result.

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.

What a great job on the carpets the stairs look great..I enjoyed working with everyone involved. They were on time and price was what was quoted me.

5
★★★★★

What a great job on the carpets the stairs look great..I enjoyed working with everyone involved. They were on time and price was what was quoted me.

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2 out of 2 people found this review helpful.

.

The tech was very nice but my carpets a month later do not look like they have been cleaned at all. If fact they look worse. I paid extra to have "scotch guard" protection which he also said would keep the carpets from matting as much. What a waste of money. It also took over 9 hours for the carpets to dry. I have used other carpet cleaners as well as the store rental ones. This was by far worse result.

1
★☆☆☆☆

The tech was very nice but my carpets a month later do not look like they have been cleaned at all. If fact they look worse. I paid extra to have "scotch guard" protection which he also said would keep the carpets from matting as much. What a waste of money. It also took over 9 hours for the carpets to dry. I have used other carpet cleaners as well as the store rental ones. This was by far worse result.

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0 out of 1 people found this review helpful.

.

I called ZeroRez because I was attracted to their no residue and quick drying claims. I called the 1-800 number and was given information and discussed what I wanted done, but I was not given an exact quote which was frustrating. When the technician came out today he was very clean cut, friendly, and professional. We discussed what was to be done and he worked out the price in his phone which carried a computer program with the pricing. I was very confused about what all was being done and what the price was because I could not see a printout, but we came to an agreement and he did the work.

He did a very professional job and was done in 2 hours after cleaning all my carpets. I was surprised that he wore wet shoes in the house with no coverings (it was raining outside) and he walked on my wood floors with wet shoes, but it doesn't seem to have left a mess. Otherwise everything was neat and clean. The carpets look great.

After the tech. left, I got an email with the invoice and I had paid for a total of 9 rooms (two more rooms than were done). I called the local number right away and the person seemed like the extra charge would be taken care of quickly (I had written a check). I was forwarded to a supervisor and left her a detailed message. That was at 1:00 pm and I called back at 4:00 pm only to be told that the super. had left for the day. I will call back tomorrow and hope to have my money refunded quickly and easily. If so, I will give them another higher recommendation. If not, I will be back here blasting them!

Also, it is now 7:40 pm and my carpets are still pretty damp to the touch and can't be walked on. The tech finished at 12:30 pm and it has been raining on and off today, but he said they would be dry in 3-4 hours. I have been running the heat for the last 2 hours hoping that would help. 7 hours later I am hoping they are completely dry in the morning!

2
★★☆☆☆

I called ZeroRez because I was attracted to their no residue and quick drying claims. I called the 1-800 number and was given information and discussed what I wanted done, but I was not given an exact quote which was frustrating. When the technician came out today he was very clean cut, friendly, and professional. We discussed what was to be done and he worked out the price in his phone which carried a computer program with the pricing. I was very confused about what all was being done and what the price was because I could not see a printout, but we came to an agreement and he did the work.

He did a very professional job and was done in 2 hours after cleaning all my carpets. I was surprised that he wore wet shoes in the house with no coverings (it was raining outside) and he walked on my wood floors with wet shoes, but it doesn't seem to have left a mess. Otherwise everything was neat and clean. The carpets look great.

After the tech. left, I got an email with the invoice and I had paid for a total of 9 rooms (two more rooms than were done). I called the local number right away and the person seemed like the extra charge would be taken care of quickly (I had written a check). I was forwarded to a supervisor and left her a detailed message. That was at 1:00 pm and I called back at 4:00 pm only to be told that the super. had left for the day. I will call back tomorrow and hope to have my money refunded quickly and easily. If so, I will give them another higher recommendation. If not, I will be back here blasting them!

Also, it is now 7:40 pm and my carpets are still pretty damp to the touch and can't be walked on. The tech finished at 12:30 pm and it has been raining on and off today, but he said they would be dry in 3-4 hours. I have been running the heat for the last 2 hours hoping that would help. 7 hours later I am hoping they are completely dry in the morning!

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0 out of 1 people found this review helpful.

.

These folks do a bit of false advertising. Evidently they can't afford to travel much out of Raleigh...said that unless they get 3 or more people to clean carpet in our area, they'd charge us about $800 plus bucks for a job that normally would cost $200 plus. This was after we were sent a coupon. Definitely NOT good business nor good advertising;

1
★☆☆☆☆

These folks do a bit of false advertising. Evidently they can't afford to travel much out of Raleigh...said that unless they get 3 or more people to clean carpet in our area, they'd charge us about $800 plus bucks for a job that normally would cost $200 plus. This was after we were sent a coupon. Definitely NOT good business nor good advertising;

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.

Terrible job! Worst carpet cleaning ever! They "sold" us an extra odor removal due to pet accidents which wound up being $50.00 more. The carpets are not clean and the technician stole something out of a jewelry box in a bedroom. He kept telling us to stay out of the room while he was working and he left the jewelry box drawer empty and open!

0
★☆☆☆☆

Terrible job! Worst carpet cleaning ever! They "sold" us an extra odor removal due to pet accidents which wound up being $50.00 more. The carpets are not clean and the technician stole something out of a jewelry box in a bedroom. He kept telling us to stay out of the room while he was working and he left the jewelry box drawer empty and open!

Pros: Carpet Dries a little Faster

Cons: Don't Call These People

.

ZeroRez cleaned my carpets today and I am thrilled with the results. They arrived on time and took about 90 minutes to clean 4 rooms, hallway and staircase. Even some old stains that our last carpet cleaners couldn't remove are now gone. The carpets were completely dry about an hour after the service technician left our house. The pricing was comparable to other carpet cleaning companies in the area and there were no surprises. I was offered Scotchgard protection for an additional $25 per room but otherwise the bill was what I had agreed to in advance. Highly recommended!

4
★★★★☆

ZeroRez cleaned my carpets today and I am thrilled with the results. They arrived on time and took about 90 minutes to clean 4 rooms, hallway and staircase. Even some old stains that our last carpet cleaners couldn't remove are now gone. The carpets were completely dry about an hour after the service technician left our house. The pricing was comparable to other carpet cleaning companies in the area and there were no surprises. I was offered Scotchgard protection for an additional $25 per room but otherwise the bill was what I had agreed to in advance. Highly recommended!

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.

I kept hearing Zero Rez advertised on the radio and finally called them up one day when I decided that I couldn't take this dirty carpet any more. I was so hesitant to get my carpet cleaned because I know that once you do it the residue will attract even more dirt after it's done and it will get very dirty again, very fast.

They advertised that they have a soap-less system so I decided to give them a call. There is science behind all of this but apparently they treat the water some how to cause it to attract the dirt to it. All the mess and noise stayed outside in their truck and they just brought the hose inside.

All I can say is WOW, they did such a great job. I'm blessed to have living room carpet that doesn't show the dirt. I was SO embarassed when the guy that was doing the cleaning showed me the "mud" it was sucking out of my carpet. It has been a couple of years since I had the carpet cleaned and true to their word the carpets haven't seemed to get dirty any faster because of residue.

4
★★★★☆

I kept hearing Zero Rez advertised on the radio and finally called them up one day when I decided that I couldn't take this dirty carpet any more. I was so hesitant to get my carpet cleaned because I know that once you do it the residue will attract even more dirt after it's done and it will get very dirty again, very fast.

They advertised that they have a soap-less system so I decided to give them a call. There is science behind all of this but apparently they treat the water some how to cause it to attract the dirt to it. All the mess and noise stayed outside in their truck and they just brought the hose inside.

All I can say is WOW, they did such a great job. I'm blessed to have living room carpet that doesn't show the dirt. I was SO embarassed when the guy that was doing the cleaning showed me the "mud" it was sucking out of my carpet. It has been a couple of years since I had the carpet cleaned and true to their word the carpets haven't seemed to get dirty any faster because of residue.

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1 out of 1 people found this review helpful.

Message from ZEROREZ

More about ZEROREZ

We believe that a healthy home starts with clean carpets. Nothing cleans more thoroughly, or protects your investment better than the revolutionary, patented and GREEN ZEROREZ®cleaning system. Our professional technicians use the patented ZEROREZ® cleaning system to solve the industry's top concerns: Reappearing traffic lanes and spots after cleaning; our system does not use soaps, harsh detergents or shampoos to clean, but instead, an innovative, non-toxic water based cleaning agent that leaves zero residue - zero residue means cleaner longer! Wet carpets after cleaning; our system cleans without flooding your carpets with detergents and water, which means short dry times. Trained technicians who are professional, clean and respect your home.

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