HomeTeam Pest Defense

★★★★☆
  • 5005 West WT Harris Boulevard Suite F

    Charlotte, NC 28269

    Map & Directions
  • 704-509-9525

About HomeTeam Pest Defense

Categories
  • Pest Control
  • Termite Control
  • Insect Control
Details
  • Ant Control
  • Insect Control
  • Rodent Control
  • Termite Control
Hours
M-F 8am-6pm, Sa-Su Closed
Emails
  • Charlotte@PestDefense.com
Phones
  • Fax (704-509-6694)
  • Toll Free (877-461-7378)
Year Established
  • 1996
Payment Options
  • Check
  • Discover
  • Invoice
  • MasterCard
  • Visa
Brands
  • Taexx®
  • Sentricon®

Home & Garden

Home & Garden
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HomeTeam provides the worst service that I ever saw: \r
* Hometeam charged me more than what was agreed on the contract\r
* When I contacted Hometeam, the service/sales guy agreed to return my call by next day regarding the issue, but he

3
★★★★★

HomeTeam provides the worst service that I ever saw: \r
* Hometeam charged me more than what was agreed on the contract\r
* When I contacted Hometeam, the service/sales guy agreed to return my call by next day regarding the issue, but he

.

Seemed like a good plan that this company offers at first---they offer a program where you pay an inital fee then they are suppose to come back once a quarter to treat-- With this service they are also suppose to come back and take care of any problems in between unlimited. The first problem I had with them was that this house had lots of spiders and they were not going away with the treatments that they were providing, so the technician not so nicely explained to me that even though it is suppose to be included in the price that if I called the office again the supervisor would have to come back **** Mind you this was only the second request with the claim of unlimited treatments inbetween*****

The next problem that I had with this company happened because I had to cancel 2 appointments due to illness in the family and then a death in the family. The same technician decided to give me a personal telephone call to complain to me that when I cancel appointments how it disrupts his schedule!!!! I was outraged!!!!! When I called to explain to the owner that I was not happy about this, I was instructed that he would call me-- I never heard back from him!!!!! Now the icing on the cake was the same stank attitude technician (James) called me back again to do a reschedule for another quarterly appointment and I explained to him that I wished to cancel my services- he told me no problem and just said, "" I can do that right now"" after that I never heard anything else from this company again!!! This is a terrible company- spend your money elsewhere!!!!!!!!!!

0
★☆☆☆☆

Seemed like a good plan that this company offers at first---they offer a program where you pay an inital fee then they are suppose to come back once a quarter to treat-- With this service they are also suppose to come back and take care of any problems in between unlimited. The first problem I had with them was that this house had lots of spiders and they were not going away with the treatments that they were providing, so the technician not so nicely explained to me that even though it is suppose to be included in the price that if I called the office again the supervisor would have to come back **** Mind you this was only the second request with the claim of unlimited treatments inbetween*****

The next problem that I had with this company happened because I had to cancel 2 appointments due to illness in the family and then a death in the family. The same technician decided to give me a personal telephone call to complain to me that when I cancel appointments how it disrupts his schedule!!!! I was outraged!!!!! When I called to explain to the owner that I was not happy about this, I was instructed that he would call me-- I never heard back from him!!!!! Now the icing on the cake was the same stank attitude technician (James) called me back again to do a reschedule for another quarterly appointment and I explained to him that I wished to cancel my services- he told me no problem and just said, "" I can do that right now"" after that I never heard anything else from this company again!!! This is a terrible company- spend your money elsewhere!!!!!!!!!!

.

I signed up for the service based on a referral from my sister in-law in 2006. The first time they come out, they spray outside and on the first floor. Then, they come back every quarter and inspect outside for cobwebs and the like and knock them down. They spray for other insects/pests around the house. Then, if you have any problems, they come back at any time in between for FREE! I had a problem with ants at one point and they came back 3 times to spray and try and figure out where the heck the ants were coming from. Well, finally, i found a piece of rotting fruit at the bottom of a basket in the kids playroom and quickly figured out where the ants were going. They didn't charge me, even though it really wasn't their issue. I've had issues on the kitchen with ants and on the outside with cockroaches. They've come out each time and dealt with it when I called. I think the longest I waited was 3 days and that was because it was a Friday when I called and they couldn't come out until Monday. The people that have come out have always been very friendly and professional. I would recommend them for anyone looking for quality pest control.

4
★★★★☆

I signed up for the service based on a referral from my sister in-law in 2006. The first time they come out, they spray outside and on the first floor. Then, they come back every quarter and inspect outside for cobwebs and the like and knock them down. They spray for other insects/pests around the house. Then, if you have any problems, they come back at any time in between for FREE! I had a problem with ants at one point and they came back 3 times to spray and try and figure out where the heck the ants were coming from. Well, finally, i found a piece of rotting fruit at the bottom of a basket in the kids playroom and quickly figured out where the ants were going. They didn't charge me, even though it really wasn't their issue. I've had issues on the kitchen with ants and on the outside with cockroaches. They've come out each time and dealt with it when I called. I think the longest I waited was 3 days and that was because it was a Friday when I called and they couldn't come out until Monday. The people that have come out have always been very friendly and professional. I would recommend them for anyone looking for quality pest control.

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Message from HomeTeam Pest Defense

HomeTeam is the 3rd largest residential pest control company in the U.S. and the #1 pest management company servicing home builders. As an award-winning leader in the residential pest management industry, HomeTeam performs more than a million services for homeowners each year. The company offers customized solutions for controlling household pests, insects, rodents and subterranean termites. HomeTeam's innovative Taexx® built-in pest control system has been installed in over 1,000,000 homes.

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