Windstream Communications

★★★☆☆
  • 1720 Galleria Blvd

    Charlotte, NC 28270

    Map & Directions
  • 336-924-5101

Communications & Utilities

Communications & Utilities
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3.0 3
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They are an effective company with very dedicated underpaid staff. Now, you can take the underpaid thing two ways. They are either getting more bang for their buck, or they take whatever incompetent person is able to walk through the door and hold a job with them.

They have a very big problem with retention of good employees, and that is a very negative factor for them. Many financial advisors there seem to get the impression that more people at a lower price is going to equal a fewer higher quality people, and that is simply not true.

Compensating people at a lower rate means that their focus has to remain on job and whatever else will consistently save them money. It would be like making someone work 2 full time jobs to survive. While this is only marginally bad and even expected at many workplaces, the amount of inefficiency, repeated workflows, and "bad" processes can not be denied. From the training cycle of the average employee to the creation of systems, and even the management with frequent lack of interdepartmental communication, it is a miracle that the company stays afloat.

Add this to the retention problems they are having and they are problematic just like any other company right now. Despite claiming high retention rates, Windstream continues to cook their books and make it seem more profitable then it is. The only saving grace that the company has are the employees that can not find other work somewhere else, which will keep it going despite practices that would otherwise force it to go belly up.

Obviously their service is reasonable...they have comparable service to any of the larger companies for the money, and the rural factor. Still, expect these factors to play into how well things are actually done.

2
★★☆☆☆

They are an effective company with very dedicated underpaid staff. Now, you can take the underpaid thing two ways. They are either getting more bang for their buck, or they take whatever incompetent person is able to walk through the door and hold a job with them.

They have a very big problem with retention of good employees, and that is a very negative factor for them. Many financial advisors there seem to get the impression that more people at a lower price is going to equal a fewer higher quality people, and that is simply not true.

Compensating people at a lower rate means that their focus has to remain on job and whatever else will consistently save them money. It would be like making someone work 2 full time jobs to survive. While this is only marginally bad and even expected at many workplaces, the amount of inefficiency, repeated workflows, and "bad" processes can not be denied. From the training cycle of the average employee to the creation of systems, and even the management with frequent lack of interdepartmental communication, it is a miracle that the company stays afloat.

Add this to the retention problems they are having and they are problematic just like any other company right now. Despite claiming high retention rates, Windstream continues to cook their books and make it seem more profitable then it is. The only saving grace that the company has are the employees that can not find other work somewhere else, which will keep it going despite practices that would otherwise force it to go belly up.

Obviously their service is reasonable...they have comparable service to any of the larger companies for the money, and the rural factor. Still, expect these factors to play into how well things are actually done.

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Windstream is more than some would obviously give credit for. To correct a few statements the previous reviewer has stated, Windstream is in fact not trying to penetrate the Charlotte market. Due to FCC regulations governing landline carriers, Windstream is not permitted to service Charlotte as they have designated this an AT&T area. Therefore, this corrects another statement the previous reviewer stated since they are no competition to AT&T and vice versa. Also, Windstream was rebranded from Alltel Communications, when it's board decided to aquire Valor Telecommunications and spin off from the Alltel brand in 2006, thus making it a company that in fact has been in service and a success for many years. Lest we not forget the aquisition of 4 telcos in 2009: D&E Communications (Denver & Ephrata, PA), Lexcom Communications (Lexington, NC), NuVox Communications (Greenville, SC), and Iowa Telecom (Newton, IA), all totalling transactions well into the billions of dollars, it would seem Windstream has it's feet well in the house, not just the front door. With some companies offering a price that you have to be locked into a contract with in order to get, it seems a no brainer to go with a carrier that gives you a lifetime guarantee and won't lock you in. This certainly isn't the place to tell which is which. Don't take my and the previous poster's word for it. Do your own research, and write your own reviews before making a decision you might get stuck with.

5
★★★★★

Windstream is more than some would obviously give credit for. To correct a few statements the previous reviewer has stated, Windstream is in fact not trying to penetrate the Charlotte market. Due to FCC regulations governing landline carriers, Windstream is not permitted to service Charlotte as they have designated this an AT&T area. Therefore, this corrects another statement the previous reviewer stated since they are no competition to AT&T and vice versa. Also, Windstream was rebranded from Alltel Communications, when it's board decided to aquire Valor Telecommunications and spin off from the Alltel brand in 2006, thus making it a company that in fact has been in service and a success for many years. Lest we not forget the aquisition of 4 telcos in 2009: D&E Communications (Denver & Ephrata, PA), Lexcom Communications (Lexington, NC), NuVox Communications (Greenville, SC), and Iowa Telecom (Newton, IA), all totalling transactions well into the billions of dollars, it would seem Windstream has it's feet well in the house, not just the front door. With some companies offering a price that you have to be locked into a contract with in order to get, it seems a no brainer to go with a carrier that gives you a lifetime guarantee and won't lock you in. This certainly isn't the place to tell which is which. Don't take my and the previous poster's word for it. Do your own research, and write your own reviews before making a decision you might get stuck with.

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Windstream is trying to penetrate the Charlotte market. They are providing good deals right now as they are trying to get more customers. Only time will tell if they are able to survive and compete with AT&T and Time Warner.

2
★★☆☆☆

Windstream is trying to penetrate the Charlotte market. They are providing good deals right now as they are trying to get more customers. Only time will tell if they are able to survive and compete with AT&T and Time Warner.

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