Sleepwell INC

★★★★☆
  • 10716 Carmel Commons Blvd #120

    Charlotte, NC 28226

    Map & Directions
  • 704-541-4240

About Sleepwell INC

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4.0 2
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This company upsells you to a super expensive model of CPAP machine without you knowing it. They're required to give you an itemized list of charges before you leave with a machine, but we didn't know that until later. They didn't give us

3
★★★★★

This company upsells you to a super expensive model of CPAP machine without you knowing it. They're required to give you an itemized list of charges before you leave with a machine, but we didn't know that until later. They didn't give us

.

I had an experience with having a sleep study done at SleepWell and I don't want anyone to run into what I did. The study was fine but billing has been a nightmare. Beware: Call your insurance company even if told by the staff at SleepWell that no pre-certification is needed.

SleepWell may do the actual study but a physician not from SleepWell reads it. Because of this you receive TWO Charges. One from SleepWell and One from the physician or practice that reads it.

The physician who reads it will need the certification from your insurance company to get paid. If you do not get the pre-certification you are hit with a large bill and then have to fight to get it paid. BEWARE.....be your own insurance advocate. Call your insurance company for all services. Other then your regular primary care office visit.
(SleepWell had to write off over 1000.00 due to not having a pre-certification.) Again be your own advocate for your healthcare and insurance.

1
★★☆☆☆

I had an experience with having a sleep study done at SleepWell and I don't want anyone to run into what I did. The study was fine but billing has been a nightmare. Beware: Call your insurance company even if told by the staff at SleepWell that no pre-certification is needed.

SleepWell may do the actual study but a physician not from SleepWell reads it. Because of this you receive TWO Charges. One from SleepWell and One from the physician or practice that reads it.

The physician who reads it will need the certification from your insurance company to get paid. If you do not get the pre-certification you are hit with a large bill and then have to fight to get it paid. BEWARE.....be your own insurance advocate. Call your insurance company for all services. Other then your regular primary care office visit.
(SleepWell had to write off over 1000.00 due to not having a pre-certification.) Again be your own advocate for your healthcare and insurance.

 

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