Rommel Harley-Davidson Durham

★★★☆☆
  • 300 Muldee St

    Durham, NC 27703

    Map & Directions
  • 919-596-9511

About Rommel Harley-Davidson Durham

Details
Hours
Sat 8am-6:30pm

Automotive

Automotive
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3.0 5
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The worst dealer ever, I bought a bike from them and bought the most warranty they offer, so then when I had trouble thought no problem, Wrong, took it to them 4 times to fix it and still it leaks oil so the warranty people won't pay to

3
★★★★★

The worst dealer ever, I bought a bike from them and bought the most warranty they offer, so then when I had trouble thought no problem, Wrong, took it to them 4 times to fix it and still it leaks oil so the warranty people won't pay to

.

The dealership as a whole has no sense of customer satisfaction. They lie and then don't make good on things when they make a mistake. PLEASE do yourself a favor and find another Harley dealer. If you think you'll be treated different.

3
★★★★★

The dealership as a whole has no sense of customer satisfaction. They lie and then don't make good on things when they make a mistake. PLEASE do yourself a favor and find another Harley dealer. If you think you'll be treated different.

.

The buying experience was very good. However they failed to pay off my trade for over 30 days. After making every payment on time for 3 years, I now have a late fee mark on my account with HD. This dealership has done nothing to try and keep my business after spending over 50k there in the past 3 years you would think they could at the very least respond to an email. Well they haven't. Think twice about this dealer. There are plenty of HD dealers that will bend over backwards for good quality customers.

1
★☆☆☆☆

The buying experience was very good. However they failed to pay off my trade for over 30 days. After making every payment on time for 3 years, I now have a late fee mark on my account with HD. This dealership has done nothing to try and keep my business after spending over 50k there in the past 3 years you would think they could at the very least respond to an email. Well they haven't. Think twice about this dealer. There are plenty of HD dealers that will bend over backwards for good quality customers.

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Took my Sportster to get it's 12,000 mile maintenance done. Had an appointment and everything. Because I had no ride, I had to wait on it. No problem. Took my laptop into their waiting room. Very poor waiting room by the way. Not comfortable. After 4 hours I come back to check on my bike and it was done. Nobody came to get me. They knew I was waiting. I stood at the service desk waiting to be helped. The guys in the shop just kept looking at me. Didn't come over to give me my keys. Finally one of the "parts" guys asked me if I was all set. He went and got a tech and they couldn't find my keys!!!! WTF!!! After another 10 minutes they "found" them and "allowed" me to leave.

NEVER AGAIN WILL I COME HERE! They're glad to take your $$$, but then don't CARE about you afterwards.

0
★☆☆☆☆

Took my Sportster to get it's 12,000 mile maintenance done. Had an appointment and everything. Because I had no ride, I had to wait on it. No problem. Took my laptop into their waiting room. Very poor waiting room by the way. Not comfortable. After 4 hours I come back to check on my bike and it was done. Nobody came to get me. They knew I was waiting. I stood at the service desk waiting to be helped. The guys in the shop just kept looking at me. Didn't come over to give me my keys. Finally one of the "parts" guys asked me if I was all set. He went and got a tech and they couldn't find my keys!!!! WTF!!! After another 10 minutes they "found" them and "allowed" me to leave.

NEVER AGAIN WILL I COME HERE! They're glad to take your $$$, but then don't CARE about you afterwards.

Pros: Loca Harley service

Cons: Poor customer service

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Took my bike to get new tires put on and the first thing I was told was they can't do it because its not a harley. Sorry but what kind of crap is that? They refuse all work for non harley riders. I felt very unwelcome there. Think twice before you go. Ray Price gladly worked on my bike with no questions asked.

0
★☆☆☆☆

Took my bike to get new tires put on and the first thing I was told was they can't do it because its not a harley. Sorry but what kind of crap is that? They refuse all work for non harley riders. I felt very unwelcome there. Think twice before you go. Ray Price gladly worked on my bike with no questions asked.

 

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