Paperlilly

★☆☆☆☆

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Creative Blu

181 N. Main Street, Suite 211 Mooresville, NC

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Alpha Graphics

594 N Main St Mooresville, AL

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I was impressed during my initial visits to the store. The owner seemed personable and truly interested in helping me design a custom invitation for our event. Looks can be deceiving. The final mockup was emailed to me. Paperlilly's "work", that took over two weeks to accomplish, was nothing more than transferring the text from Word to Publisher. That's not quite true. Somehow the transfer included misspelling my husband's name and changing the font on only ONE portion of the text. When I called to discuss the issue, I was told that the owner was out. I called repeatedly over two days only to receive the same message. When I finally had time to stop in in person I was given the same line until I broke down in tears and the counterperson finally admitted that the owner was out of town and would not be back for at least a week. The counterperson did not know how to work Publisher. I had to stand behind her (with baby strapped to my chest - was not even offered a chair) and fix the problems myself. In the end, I paid over $300 to do the work myself. No response to subsequent angry emails, much less an apology, was ever received.

DO NOT USE PAPERLILLY.

1
★☆☆☆☆

I was impressed during my initial visits to the store. The owner seemed personable and truly interested in helping me design a custom invitation for our event. Looks can be deceiving. The final mockup was emailed to me. Paperlilly's "work", that took over two weeks to accomplish, was nothing more than transferring the text from Word to Publisher. That's not quite true. Somehow the transfer included misspelling my husband's name and changing the font on only ONE portion of the text. When I called to discuss the issue, I was told that the owner was out. I called repeatedly over two days only to receive the same message. When I finally had time to stop in in person I was given the same line until I broke down in tears and the counterperson finally admitted that the owner was out of town and would not be back for at least a week. The counterperson did not know how to work Publisher. I had to stand behind her (with baby strapped to my chest - was not even offered a chair) and fix the problems myself. In the end, I paid over $300 to do the work myself. No response to subsequent angry emails, much less an apology, was ever received.

DO NOT USE PAPERLILLY.

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