Five Hole Sports Hockey Pro-Shop

★★★☆☆
  • 1110 Buck Jones Rd Ste 100 Suite 100

    Raleigh, NC 27606

    Map & Directions
  • 919-481-4475

About Five Hole Sports Hockey Pro-Shop

Categories
Hours
2010 Holiday Hours: M-Th: 10am-8pm Fri-Sat: 10am-7pm Sun: 11am-5pm

Sports & Recreation

Sports & Recreation
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3.0 2
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Best local place for a great variety of hockey gear, particularly for goalies. Andrew and his staff are friendly and knowledgeable. He's always our first stop for skate sharpening or new gear.

5
★★★★★

Best local place for a great variety of hockey gear, particularly for goalies. Andrew and his staff are friendly and knowledgeable. He's always our first stop for skate sharpening or new gear.

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Recently we were referred to 5 hole sports to purchase some hockey equipment for our son. The experience at the store was some of the worse customer service I have experienced. The person that waited on us was rude, pushed only the most expensive things, and tried to oversell us on everything. Even with the bad experience we purchased close to $400 in equipment from the shop. Later that day when talking to a good friend about our purchases, he said that he had some equipement that his son used to use. In trying to returns a set of pads to the store we were informed that they would not credit back our credit card, but only give a store credit. I was not returning everything, only $119 of our $400 purchase. The owner of the store refused to process a credit to our card. It is not the fact that he did not credit the card, it was the tone and wording that he used. Since then we have continued purchasing equipment for both our sons that play hockey and have found other places that are welcoming, and a lot cheaper. I compared prices of equipment that we have bought and found 5 hole the most expensive (by tens of dollars not just cents) on absolutely everything. High prices and terrible customer service is a horrible combination. STAY AWAY FROM THIS STORE!!!

0
★☆☆☆☆

Recently we were referred to 5 hole sports to purchase some hockey equipment for our son. The experience at the store was some of the worse customer service I have experienced. The person that waited on us was rude, pushed only the most expensive things, and tried to oversell us on everything. Even with the bad experience we purchased close to $400 in equipment from the shop. Later that day when talking to a good friend about our purchases, he said that he had some equipement that his son used to use. In trying to returns a set of pads to the store we were informed that they would not credit back our credit card, but only give a store credit. I was not returning everything, only $119 of our $400 purchase. The owner of the store refused to process a credit to our card. It is not the fact that he did not credit the card, it was the tone and wording that he used. Since then we have continued purchasing equipment for both our sons that play hockey and have found other places that are welcoming, and a lot cheaper. I compared prices of equipment that we have bought and found 5 hole the most expensive (by tens of dollars not just cents) on absolutely everything. High prices and terrible customer service is a horrible combination. STAY AWAY FROM THIS STORE!!!

Pros: None

Cons: High Prices, Rude Staff, Terrible Customer Service

Message from Five Hole Sports Hockey Pro-Shop

Regular & Flat-Bottom V Skate Sharpening, Custom Equipment Orders - Including Customized Jerseys for Your Team or League! Get Fit for Your Next Set of Gear by the Pros at Five Hole Sports!

More about Five Hole Sports Hockey Pro-Shop

Premier retailer of Ice Hockey, Roller Hockey and Goalie equipment, all brand names: Easton, Bauer, Vaughn, Reebok and moreβ?¦ Huge selection! Visit our store or buy online.

 

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