Carolina Water Svc

★☆☆☆☆
  • 5701 Westpark Dr Ste 101

    Charlotte, NC 28217

    Map & Directions
  • 704-525-4373

About Carolina Water Svc

Categories

Communications & Utilities

Communications & Utilities
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These people are UNFREKINBELIEVABLE...NO NOTICE AND THEY CUT YOUR WATER OFF???? after they have cashed your check?????? Can you say class action lawsuit? Im calling the Utilities Commission in the am .

3
★★★★★

These people are UNFREKINBELIEVABLE...NO NOTICE AND THEY CUT YOUR WATER OFF???? after they have cashed your check?????? Can you say class action lawsuit? Im calling the Utilities Commission in the am .

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We received two bills this month for the same billing period, the first $37.60 the other $519.21! Our average bill is about $50 per month for the two years living at this address. The service rep said bill (1) the lower amount was based on estimated usage, bill (2) was actual usage when they read the meter and we have no leak. As near as we can tell they have not checked our meter since we moved in and every bill received for two years has been based on estimated usage. Of course no were on the bill does it say it's an estimate this is what the rep told us. So apparently they can bill you for any amount they feel like without any basis in actual usage.

0
★☆☆☆☆

We received two bills this month for the same billing period, the first $37.60 the other $519.21! Our average bill is about $50 per month for the two years living at this address. The service rep said bill (1) the lower amount was based on estimated usage, bill (2) was actual usage when they read the meter and we have no leak. As near as we can tell they have not checked our meter since we moved in and every bill received for two years has been based on estimated usage. Of course no were on the bill does it say it's an estimate this is what the rep told us. So apparently they can bill you for any amount they feel like without any basis in actual usage.

Pros: You must be joking

Cons: Unprofessional, gangster mentality

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THIS COMPANY IS NOT ORGANIZED AT ALL!!!! A HUGE PAIN TO WORK WITH

0
★☆☆☆☆

THIS COMPANY IS NOT ORGANIZED AT ALL!!!! A HUGE PAIN TO WORK WITH

Pros: NONE

Cons: EVERYTHING

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This is the only company I know that in the worst economic year since WW II gave it's self rate increase rates of 15% and 25%. It's base gallon consumption is so fraudulant I'm amzed they haven't been investigated. Even when being away on vacation for 2 weeks in one month they still said my average water consumption was 44 gallons per day. I"ve taken drastic measures of doing laundry 1x week, dishwasher 1x week, 2 minute shower small stream 1x day and flushing just 2x day and yet they are forever inflating consumption of water. Their sewage price is so ridiculous they should be flushing the system every day and yet they let it build up so in the summer the whole neighborhood stinks. There are not words to describe how bad this company is. I wrote to the NC govenor to have them investigated but she just wrote this ridiculously pious indifferent response back. I think we need to continue to write to our senators about this fraud of a company because every moment of every day they are blantantly lying and stealing from all of us.

0
★☆☆☆☆

This is the only company I know that in the worst economic year since WW II gave it's self rate increase rates of 15% and 25%. It's base gallon consumption is so fraudulant I'm amzed they haven't been investigated. Even when being away on vacation for 2 weeks in one month they still said my average water consumption was 44 gallons per day. I"ve taken drastic measures of doing laundry 1x week, dishwasher 1x week, 2 minute shower small stream 1x day and flushing just 2x day and yet they are forever inflating consumption of water. Their sewage price is so ridiculous they should be flushing the system every day and yet they let it build up so in the summer the whole neighborhood stinks. There are not words to describe how bad this company is. I wrote to the NC govenor to have them investigated but she just wrote this ridiculously pious indifferent response back. I think we need to continue to write to our senators about this fraud of a company because every moment of every day they are blantantly lying and stealing from all of us.

Pros: None

Cons: Lies about consumption and inflates prices

.

i am moving into a development where you have to get Carolina Water. So I pay the 100.00 to turn it on and then We get a letter saying I am going to be anexed into charlotte city limits by the end of the year. Now we should get a break on that.... Its just terrible that they step on the little people.

0
★☆☆☆☆

i am moving into a development where you have to get Carolina Water. So I pay the 100.00 to turn it on and then We get a letter saying I am going to be anexed into charlotte city limits by the end of the year. Now we should get a break on that.... Its just terrible that they step on the little people.

Pros: none

Cons: have to choose them

.

Ok, has anyone besides me looked at last months CWS bill? Did you notice that they are charging a $20 base rate and that water usage is now added on to that? When I moved here in 2005, my bill was $20/month. Now it's $53.00!!! Is there anyway to protest or escalate this to a higher authority in the State? Apparently this is how Mecklenburg County operates by screwing the honest, hard working folks while the rest of the scumbags get away with utility freebees!

0
★☆☆☆☆

Ok, has anyone besides me looked at last months CWS bill? Did you notice that they are charging a $20 base rate and that water usage is now added on to that? When I moved here in 2005, my bill was $20/month. Now it's $53.00!!! Is there anyway to protest or escalate this to a higher authority in the State? Apparently this is how Mecklenburg County operates by screwing the honest, hard working folks while the rest of the scumbags get away with utility freebees!

Pros: None

Cons: Too many to name

.

this is th worst company ever..My bills are high ...the company reps if you can call them that will not answer phone calls after 5:00 and when they turn off my water (my bills are paid) because my neighbors renters did a midnight move i had to wait until the next day when someone might come out by 3:30 to fix their mistake !!!!! now i am missing a day of work due to no shower ....kid home from daycare due to no shower....and no one to pay for this situation but myself ...I have never herad of a utilites company not having 24 hour a day on call technicians ....the rep that was on the phone sounded like he was to busy playing video games to listen to what i was telling him ....and said call betweeen 8-5...15 times during our conversation ..is this what you spend my $$$ on ....
paying some kid to repeat the call back line ......never in all of my time have i delt with such a retarted company ...if i could use other words to discribe these people i would but then i could not warn you of the most horrible water comany in nc..sc..ga.fla.ny.vt.ct.ca.

0
★☆☆☆☆

this is th worst company ever..My bills are high ...the company reps if you can call them that will not answer phone calls after 5:00 and when they turn off my water (my bills are paid) because my neighbors renters did a midnight move i had to wait until the next day when someone might come out by 3:30 to fix their mistake !!!!! now i am missing a day of work due to no shower ....kid home from daycare due to no shower....and no one to pay for this situation but myself ...I have never herad of a utilites company not having 24 hour a day on call technicians ....the rep that was on the phone sounded like he was to busy playing video games to listen to what i was telling him ....and said call betweeen 8-5...15 times during our conversation ..is this what you spend my $$$ on ....
paying some kid to repeat the call back line ......never in all of my time have i delt with such a retarted company ...if i could use other words to discribe these people i would but then i could not warn you of the most horrible water comany in nc..sc..ga.fla.ny.vt.ct.ca.

Pros: sometimes the water is clear ....i said clear not clean

Cons: you have no choice !!!

.

Ya know there isn't an option to rate below one star, this company doesn't even deserve a rating in my eyes. This company said that in 14 days my residence used 148,000 gallons of water for a 800.00 charge. When I called in to ask about the charge after not receiving the bill for two months, they told me that it was from a water leak in the front yard. I then kindly informed the woman that if I had a 148,000 gallon leak in my front yard that I would have a over 7 swimming pools in the front yard. I still have to pay 800.00 with no change in the charge. Definitely the worst company in Charlotte.

0
★☆☆☆☆

Ya know there isn't an option to rate below one star, this company doesn't even deserve a rating in my eyes. This company said that in 14 days my residence used 148,000 gallons of water for a 800.00 charge. When I called in to ask about the charge after not receiving the bill for two months, they told me that it was from a water leak in the front yard. I then kindly informed the woman that if I had a 148,000 gallon leak in my front yard that I would have a over 7 swimming pools in the front yard. I still have to pay 800.00 with no change in the charge. Definitely the worst company in Charlotte.

Pros: none

Cons: everything

.

My water has been tested several times and is full of particles that can cause kidney stones. Today the sewage backed into my showers and tubs. I am waiting for the service crew to arrive but the CS has no idea of a timeline. I am missing work but will not be reimbursed for this. I cannot continue to wash clothes until this is fixed. If I am to pay an average of $65 monlthly I should at least get better quality water and a timeline for repairs. We are a household of 4 that never waters the lawn, we have Bermuda grass and never washes the vehicles except at carwash businesses. I even use my shower water to water my small garden only in the summer. Why must I pay so much for so little? When I lived in South Florida, which experiences drought and has a higher demand for water than here, I paid half as much and washed my two vehicles in front of my house and watered the lawn.

PROS: I am waiting
CONS: already mentioned

0
★☆☆☆☆

My water has been tested several times and is full of particles that can cause kidney stones. Today the sewage backed into my showers and tubs. I am waiting for the service crew to arrive but the CS has no idea of a timeline. I am missing work but will not be reimbursed for this. I cannot continue to wash clothes until this is fixed. If I am to pay an average of $65 monlthly I should at least get better quality water and a timeline for repairs. We are a household of 4 that never waters the lawn, we have Bermuda grass and never washes the vehicles except at carwash businesses. I even use my shower water to water my small garden only in the summer. Why must I pay so much for so little? When I lived in South Florida, which experiences drought and has a higher demand for water than here, I paid half as much and washed my two vehicles in front of my house and watered the lawn.

PROS: I am waiting
CONS: already mentioned

.

As you can see from all the other reveiws that this is a terrible company. I really, really dislike this company and have from the start. As stated in ALL the above reviews the water quality is horrible and the prices outrageous!! Now they have the NERVE to ask for a water sample to rate quality!! As if they did not know their water is really really bad. When we sale our house and move I will be sure not to buy another home serviced by this company...EVER!!! I don't care if someone gives me a house , I would dig a well, by hand, first.

0
★☆☆☆☆

As you can see from all the other reveiws that this is a terrible company. I really, really dislike this company and have from the start. As stated in ALL the above reviews the water quality is horrible and the prices outrageous!! Now they have the NERVE to ask for a water sample to rate quality!! As if they did not know their water is really really bad. When we sale our house and move I will be sure not to buy another home serviced by this company...EVER!!! I don't care if someone gives me a house , I would dig a well, by hand, first.

.

The customer service is horrible! I just moved here and I am so upset by the way I was treated. I hope there is another water company I can try. I didn't recieve a water bill for October, but when I called to see why I didn't and to try to pay it so it wouldn't be late, the representative had the nerve to tell me that it was already late. She was very ugly with it too! Sometimes I wonder where are the Supervisors and Managers of these companies and if they are aware of how the treat their paying customers. These representatives are not being recorded and therefore don't care how they speak to customers. Something needs to be done about this.

0
★☆☆☆☆

The customer service is horrible! I just moved here and I am so upset by the way I was treated. I hope there is another water company I can try. I didn't recieve a water bill for October, but when I called to see why I didn't and to try to pay it so it wouldn't be late, the representative had the nerve to tell me that it was already late. She was very ugly with it too! Sometimes I wonder where are the Supervisors and Managers of these companies and if they are aware of how the treat their paying customers. These representatives are not being recorded and therefore don't care how they speak to customers. Something needs to be done about this.

Pros: turned on service easily

Cons: late or no monthly bills and poor customer service

.

When I moved in in 2006 I paid about $18.00 a month...now I pay about $35.00 a month....A 100% increase in cost over 2 years?!?!?! Are you kidding me? We also have no choice in water service. There are only two adults and one infant living in our duplex...we don't wash cars and we don't water our grass. My neighbor 3 houses down didn't pay his bill and they cut my water off. Then when I called, there was NOBODY there! Not even on their "Emergency" option on the answering system. My wife eventually got in touch with somebody in their corporate headquarters in the midwest and they called the local supervisor....it was too late though, I had already turned my water back on with pliers. This is just ridiculous service and I cannot believe that we have no other choice...talk about a monopoly.

0
★☆☆☆☆

When I moved in in 2006 I paid about $18.00 a month...now I pay about $35.00 a month....A 100% increase in cost over 2 years?!?!?! Are you kidding me? We also have no choice in water service. There are only two adults and one infant living in our duplex...we don't wash cars and we don't water our grass. My neighbor 3 houses down didn't pay his bill and they cut my water off. Then when I called, there was NOBODY there! Not even on their "Emergency" option on the answering system. My wife eventually got in touch with somebody in their corporate headquarters in the midwest and they called the local supervisor....it was too late though, I had already turned my water back on with pliers. This is just ridiculous service and I cannot believe that we have no other choice...talk about a monopoly.

Pros: NONE

Cons: Lots

.

You know, I never really paid attention to my Water bill until I received one for $90.00! $90.00 dollar!, Ok we are a household of 2. We don't water the lawn, we rely on Mother Nature for the most part. Dare not wash the car, we may get a fine. Why is my bill now $90.00 plus a month?. This is terrible! I understand that everything is going up, but give me a break. how do I jump from $45.00 to double the amount. With those charges, I should never be dirty! LOL

0
★☆☆☆☆

You know, I never really paid attention to my Water bill until I received one for $90.00! $90.00 dollar!, Ok we are a household of 2. We don't water the lawn, we rely on Mother Nature for the most part. Dare not wash the car, we may get a fine. Why is my bill now $90.00 plus a month?. This is terrible! I understand that everything is going up, but give me a break. how do I jump from $45.00 to double the amount. With those charges, I should never be dirty! LOL

Pros: Customer Service has always been good

Cons: Charges are crazy

.

This company does not deserve to be in business. There is no customer service and the price keeps going up.

0
★☆☆☆☆

This company does not deserve to be in business. There is no customer service and the price keeps going up.

.

I am very satisfied with my water company. They are very patient when it comes to paying a bill. They would work with you to settle a balance and there customer service is great. They repsond quickly to a call that is place on hold. Thank you Carolina Water Service Inc-Nc.

2
★★★★★

I am very satisfied with my water company. They are very patient when it comes to paying a bill. They would work with you to settle a balance and there customer service is great. They repsond quickly to a call that is place on hold. Thank you Carolina Water Service Inc-Nc.

.

I have never been so disappointed in a company that I MUST pay each month. There is absolutely no customer service with the company. My water is brown and it stains the toilets, tubs, sinks, and showers in my home. Heavens forbid if you are not able to make a payment on time and need additional time because you will be talking to hear yourself. I have NEVER experienced such a service and to top it off the rates are outrageous. I wish we had a choice in the area (Charlotte 28215) in which I live but we do not and it just makes absolutely no sense to have to deal with them in any shape fashion or form!

0
★☆☆☆☆

I have never been so disappointed in a company that I MUST pay each month. There is absolutely no customer service with the company. My water is brown and it stains the toilets, tubs, sinks, and showers in my home. Heavens forbid if you are not able to make a payment on time and need additional time because you will be talking to hear yourself. I have NEVER experienced such a service and to top it off the rates are outrageous. I wish we had a choice in the area (Charlotte 28215) in which I live but we do not and it just makes absolutely no sense to have to deal with them in any shape fashion or form!

Pros: NONE

Cons: Not enough room to write a response

.

I know I am in the Columbia SC vicinity, but I to HAVE no choice for my water company. I've been on their service for the past 13 years and their prices are exhorbant! They try to raise their rates it seems on a yearly basis. I have never paid no less than $50 (13 years ago). I now typically pay about $65-70 per month and that is being VERY conservative with water usage. I collect rain water just for my few plants I have. Dislike this company with a passion - wish we had a choice then CWS would be out of business!

0
★☆☆☆☆

I know I am in the Columbia SC vicinity, but I to HAVE no choice for my water company. I've been on their service for the past 13 years and their prices are exhorbant! They try to raise their rates it seems on a yearly basis. I have never paid no less than $50 (13 years ago). I now typically pay about $65-70 per month and that is being VERY conservative with water usage. I collect rain water just for my few plants I have. Dislike this company with a passion - wish we had a choice then CWS would be out of business!

Pros: Nothing

Cons: Price and quality

.

I for the life of me do not understand why this company is even apart of my bills. I agree the rates have gone up 3 times since I moved here in 2004. My water is provided by the city at one rate and my sewer is through this company at a flat rate rather I use water or not. I guess this is okay for people whom have pools and water their lawns daily, neither of which I am. When sewer backed into my yard they didn't want to come out until I paid the people's bill that were thrown out before I brought this home. Even the higher ups are rude and acted as if they knew more about me than I do. Good luck to anyone that has to deal with these people.

0
★☆☆☆☆

I for the life of me do not understand why this company is even apart of my bills. I agree the rates have gone up 3 times since I moved here in 2004. My water is provided by the city at one rate and my sewer is through this company at a flat rate rather I use water or not. I guess this is okay for people whom have pools and water their lawns daily, neither of which I am. When sewer backed into my yard they didn't want to come out until I paid the people's bill that were thrown out before I brought this home. Even the higher ups are rude and acted as if they knew more about me than I do. Good luck to anyone that has to deal with these people.

Pros: I know of known

Cons: All listed in my comments

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in 7 years, they have raised the rates three times, and drinking the water is unadvisable. you can SEE particles in the water. gross. my water bill was 60.00 in 2001, and now its 85.00, and still i have to buy drinking water. you also get cut off every time you call, unless you say that you are a vendor.

0
★☆☆☆☆

in 7 years, they have raised the rates three times, and drinking the water is unadvisable. you can SEE particles in the water. gross. my water bill was 60.00 in 2001, and now its 85.00, and still i have to buy drinking water. you also get cut off every time you call, unless you say that you are a vendor.

Pros: service only goes out once a month or so

Cons: its the only provider

.

The water service provided by this sorry excuse for a H2O supplier is a joke. Whenever the power goes off in our neighborhood their pumps stop working so the 300+ people are without water! I guess these savvy business folks have never heard of the words backup generator - it's a "new" technology, go check out Einstein!

Let's see, the water pressure in our complex is so bad that you cannot run two water sources at the same time. For example, if I try to water my lawn and make the mistake of turning on the kitchen faucet or do something stupid like flushing a toilet - the pressure drops so low that the sprinkler doesn't have enough pressure to rotate on it's own.

The problem now is that even though we have been annexed by the city they won't sell off their system so Charlotte can update it and give us decent water! Bad, bad company to do business with.

Shame on everyone associated with them!

0
★☆☆☆☆

The water service provided by this sorry excuse for a H2O supplier is a joke. Whenever the power goes off in our neighborhood their pumps stop working so the 300+ people are without water! I guess these savvy business folks have never heard of the words backup generator - it's a "new" technology, go check out Einstein!

Let's see, the water pressure in our complex is so bad that you cannot run two water sources at the same time. For example, if I try to water my lawn and make the mistake of turning on the kitchen faucet or do something stupid like flushing a toilet - the pressure drops so low that the sprinkler doesn't have enough pressure to rotate on it's own.

The problem now is that even though we have been annexed by the city they won't sell off their system so Charlotte can update it and give us decent water! Bad, bad company to do business with.

Shame on everyone associated with them!

Pros: The water isn't radioactive (as far as I know)

Cons: To many to list - low pressure, no water when the power is out.

 

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