Peppermint Forest Christmas Shop

★★★★☆
  • 11729 Carolina Pl Pkwy

    Pineville, NC 28134

    Map & Directions
  • 704-542-5300

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I purchased a Groupon for $20 to get $40 worth of merchandise from Peppermint Forest. One of the items, a clay ring that is supposed to smell like a fir tree, did not work at all. Today I went to the store to return it and get something

3
★★★★★

I purchased a Groupon for $20 to get $40 worth of merchandise from Peppermint Forest. One of the items, a clay ring that is supposed to smell like a fir tree, did not work at all. Today I went to the store to return it and get something

.

This is why consumers need to be careful when 'buying local.' -The RETURN POLICY! I have been a loyal customer at this establishment for many years and recently learned of their (lack of) return policy. I look forward every year when the store opens to see their new selections and decorating ideas. I was disappointed, however, when we were putting up our decorations this year and a set of candelabra decorative mini wreaths had all exploded while in storage. (It's a wreath that goes around the light bulb on a chandelier) Despite our best efforts to store these properly, the styrofoam decoratives exploded like popcorn. I went back to the store to speak to the manager, only to get an explanation from the sales clerk of their 'Return Policy'...they only take returns before December 25th each year and if the product was garbage, too bad, so sad. The manager, Denita, could not even get off her lazy behind to speak to me regarding this, so hopefully future customers will be warned: Plan on your purchase only lasting that season, if it doesn't there is nothing that can be done...no store credit, no replacement (even though they had them). IF indeed you are unlucky enough to get something from them and think you can go exchange because the product was faulty, you can't even speak to anyone in charge, let alone get credit for the crap they sold you. Go to Target, go to Walmart, K-Mart, Marshalls, HomeGoods, and Pier One to get things that will last longer and you can bring back when it's faulty merchandise that didn't last but a month and get store credit at least. Never plan on going there again after this experience.

1
★☆☆☆☆

This is why consumers need to be careful when 'buying local.' -The RETURN POLICY! I have been a loyal customer at this establishment for many years and recently learned of their (lack of) return policy. I look forward every year when the store opens to see their new selections and decorating ideas. I was disappointed, however, when we were putting up our decorations this year and a set of candelabra decorative mini wreaths had all exploded while in storage. (It's a wreath that goes around the light bulb on a chandelier) Despite our best efforts to store these properly, the styrofoam decoratives exploded like popcorn. I went back to the store to speak to the manager, only to get an explanation from the sales clerk of their 'Return Policy'...they only take returns before December 25th each year and if the product was garbage, too bad, so sad. The manager, Denita, could not even get off her lazy behind to speak to me regarding this, so hopefully future customers will be warned: Plan on your purchase only lasting that season, if it doesn't there is nothing that can be done...no store credit, no replacement (even though they had them). IF indeed you are unlucky enough to get something from them and think you can go exchange because the product was faulty, you can't even speak to anyone in charge, let alone get credit for the crap they sold you. Go to Target, go to Walmart, K-Mart, Marshalls, HomeGoods, and Pier One to get things that will last longer and you can bring back when it's faulty merchandise that didn't last but a month and get store credit at least. Never plan on going there again after this experience.

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Business Response:

We pride ourselves on customer service at Peppermint Forest and although you can't please everyone all of the time, that is our goal. We have established great relationships with thousands of happy families all over the Carolinas for the over 30 years we've been in business. We've always maintained an A+ accreditation with the Better Business Bureau and will continue to do so. Please stop by and make a decision for yourself. We are sure you'll find our staff to be friendly, professional, and helpful. Merry Christmas and we look forward to seeing you soon!
.

This is why consumers need to be careful when 'buying local.' -The RETURN POLICY! I have been a loyal customer at this establishment for many years and recently learned of their (lack of) return policy. I look forward every year when the

3
★★★★★

This is why consumers need to be careful when 'buying local.' -The RETURN POLICY! I have been a loyal customer at this establishment for many years and recently learned of their (lack of) return policy. I look forward every year when the

.

I had never been here until this past holiday season, and WOW! A Christmas lovers dream! So many decorations, trees, and just about anything you need to make the holidays special at your house!
I will definitely be going back!

4
★★★★☆

I had never been here until this past holiday season, and WOW! A Christmas lovers dream! So many decorations, trees, and just about anything you need to make the holidays special at your house!
I will definitely be going back!

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Business Response:

Thanks, Brynn! We hope to see you again this year!
.

Talk about a ton of christmas decorations. Wow they have tons. Great place to browse around and get all of your holiday needs.

4
★★★★☆

Talk about a ton of christmas decorations. Wow they have tons. Great place to browse around and get all of your holiday needs.

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Business Response:

Merry Christmas, Cheryl!
.

Christmas trees of all kinds are displayed with and without lights and decorations. it could be hard to make a selection but the sales staff helps you sort it all out.

2
★★★★★

Christmas trees of all kinds are displayed with and without lights and decorations. it could be hard to make a selection but the sales staff helps you sort it all out.

Pros: selection, helpful sales people, good value

 

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