Charlotte Primary Care

★★★★☆
  • 1918 Randolph Rd Ste 440

    Charlotte, NC 28207

    Map & Directions
  • 704-342-8143

About Charlotte Primary Care

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
4.2 5
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Not sure what to think yet. I'm trying to find a new primary physican but wow...their office staff is rude. I called to make a appointment and they are rude. I haven't even been yet and I would have to agree with these reviews. I heard

3
★★★★★

Not sure what to think yet. I'm trying to find a new primary physican but wow...their office staff is rude. I called to make a appointment and they are rude. I haven't even been yet and I would have to agree with these reviews. I heard

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Dr. Kapadia is a great, wonderful doctor! I just wish that her office staff were more friendly and would answer the phone from time to time. I complained to the office manager but she had no intrest in any of my concerns. Trust me, you

3
★★★★★

Dr. Kapadia is a great, wonderful doctor! I just wish that her office staff were more friendly and would answer the phone from time to time. I complained to the office manager but she had no intrest in any of my concerns. Trust me, you

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Dr. Tam is a wonderful doctor. His office staff is the worst I have ever seen. They will not answer the phone or return calls when you leave a message. I have been there when there was no one else waiting, yet the phone rings and the office staff ignores it. They eat openly at the desk, and chat among themselves instead of answering the phone so you can make an appointment or ask a question. I plan to change to another practice even though I really like Dr. Tam. It is too annoying to try to get through on the phone.
4 stars on doctor, 1 star on office staff.

1
★★☆☆☆

Dr. Tam is a wonderful doctor. His office staff is the worst I have ever seen. They will not answer the phone or return calls when you leave a message. I have been there when there was no one else waiting, yet the phone rings and the office staff ignores it. They eat openly at the desk, and chat among themselves instead of answering the phone so you can make an appointment or ask a question. I plan to change to another practice even though I really like Dr. Tam. It is too annoying to try to get through on the phone.
4 stars on doctor, 1 star on office staff.

Pros: Caring, knowledgeble Doctor Tam

Cons: Office staff is incompetent, unprofessional

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Dr. Kapadia is a very good physician, she is very smart. She is my primary care since last 2 years. I have visited her more then 5 times by now. All the staff is very friendly. I will never change her as my primary care unless I move to differenct place.

2
★★★★★

Dr. Kapadia is a very good physician, she is very smart. She is my primary care since last 2 years. I have visited her more then 5 times by now. All the staff is very friendly. I will never change her as my primary care unless I move to differenct place.

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I must first start off saying that Dr. Kim Tam is an excellent and caring physician. Unfortunately, his office staff leaves something to be desired. I can get no results from his office staff in returning calls, handling lab report results, or returning calls to the pharmarcy to refill prescriptions. I was told the that the office suffers from a lack of staffing. Does this mean I am suppose to suffer the consequences because of the lack of staff to accomodate a patient's needs or requests? I only see this physican once a year would expect better quallity service from so called professional office personnel.

1
★★☆☆☆

I must first start off saying that Dr. Kim Tam is an excellent and caring physician. Unfortunately, his office staff leaves something to be desired. I can get no results from his office staff in returning calls, handling lab report results, or returning calls to the pharmarcy to refill prescriptions. I was told the that the office suffers from a lack of staffing. Does this mean I am suppose to suffer the consequences because of the lack of staff to accomodate a patient's needs or requests? I only see this physican once a year would expect better quallity service from so called professional office personnel.

Pros: Concerned Dr., Dr. was patient

Cons: inefficient staff, lack management

 

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