Ravenscroft Family Health Ctr

★★★★☆
  • 43 Oakland Rd

    Asheville, NC 28801

    Map & Directions
  • 828-252-2511

About Ravenscroft Family Health Ctr

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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4.0 3
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Please note that this is a review of Our Family Doctor. Ravenscroft was bought by two of the physicians in August of 2011 and the staff is no longer the same, with the exception of the rudest medical receptionist I have ever encountered in ANY medical practice. My husband and I had been patents of Dr. Jodi Schwab for nine years and loved her and the Ravenscroft staff. After a humiliating, inexcusable and totally unnecessary encounter with two of their front of the house receptionists on 12/26/2011, we were so livid that we have decided to sever our ties with a doctor we loved and trusted and a practice that we had been patients of for almost a decade. We have since changed doctors and could not be happier with our decision to leave Our Family Doctor. Please, please DISREGARD any reviews of Ravenscroft prior to 9/1/2011 because Our Family Doctor is HORRIBLE on every level unless you enjoy being treated rudely, having untrained office staff make medical decisions for patients of the practice and suffering the humilation of having a glass widow slammed in your husband's face when he is seeking care for you because you are in medical distress due to running out of an anti-seizure medication. The horrid receptionists did not offer to make anappointment for me to see the on call doctor (and one of the new owners) who was seeing patients for Dr. Schwab that day. My husband was in the office seeking information after our pharmacy faxed a refill request to their office, which the staff ignored. We also left two messages with a medical assistant and NO ONE returned our call or noted the request in my records. Our Family Doctor put me into severe withdrawals because they do not care about their patients and they were mad because they had to be there the day after Christmas. There was no one in the waiting room an hour and a half before they closed and there were two doctors there who could have seen me that day but they wanted to go home. Their arrogant receptionists never offered to make me an appointment even after my husband explained that I had had major surgery on 12/2/2011 and was suffering terribly. Our Family Doctor DOES NOT CARE about their patients. Period.

1
★☆☆☆☆

Please note that this is a review of Our Family Doctor. Ravenscroft was bought by two of the physicians in August of 2011 and the staff is no longer the same, with the exception of the rudest medical receptionist I have ever encountered in ANY medical practice. My husband and I had been patents of Dr. Jodi Schwab for nine years and loved her and the Ravenscroft staff. After a humiliating, inexcusable and totally unnecessary encounter with two of their front of the house receptionists on 12/26/2011, we were so livid that we have decided to sever our ties with a doctor we loved and trusted and a practice that we had been patients of for almost a decade. We have since changed doctors and could not be happier with our decision to leave Our Family Doctor. Please, please DISREGARD any reviews of Ravenscroft prior to 9/1/2011 because Our Family Doctor is HORRIBLE on every level unless you enjoy being treated rudely, having untrained office staff make medical decisions for patients of the practice and suffering the humilation of having a glass widow slammed in your husband's face when he is seeking care for you because you are in medical distress due to running out of an anti-seizure medication. The horrid receptionists did not offer to make anappointment for me to see the on call doctor (and one of the new owners) who was seeing patients for Dr. Schwab that day. My husband was in the office seeking information after our pharmacy faxed a refill request to their office, which the staff ignored. We also left two messages with a medical assistant and NO ONE returned our call or noted the request in my records. Our Family Doctor put me into severe withdrawals because they do not care about their patients and they were mad because they had to be there the day after Christmas. There was no one in the waiting room an hour and a half before they closed and there were two doctors there who could have seen me that day but they wanted to go home. Their arrogant receptionists never offered to make me an appointment even after my husband explained that I had had major surgery on 12/2/2011 and was suffering terribly. Our Family Doctor DOES NOT CARE about their patients. Period.

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This a review of 'Our Family Doctor'; 'Ravenscroft' no longer exists. Any review of 'Ravenscroft' prior to September of 2011 should be removed as it is not the same practice and the staff has completely changed, with the exception of three

3
★★★★★

This a review of 'Our Family Doctor'; 'Ravenscroft' no longer exists. Any review of 'Ravenscroft' prior to September of 2011 should be removed as it is not the same practice and the staff has completely changed, with the exception of three

.

When I went to Ravenscroft for the first time it was after spending 10 years of going to doctor after doctor. I felt used abused and was about to give up on life due to the pain, confusion, unresolved medical issues and just plain out medical personal treating me like a number, even worse treating me like a quick buck. I went to Ravenscroft based on my husbands request and brought along about 8 years of medical records, tests and surgery and emergency room visits reports. I met with Dr Wizeman and his assistant who talked with me answered many many questions and after a few months have totally changed my life. I still have a long way to go and know now that my medical issues are REAL not in my head, and the time delayed in treatment makes my medical issues harder and longer to get a good handle on. Thank God for every person I have been in contact with there because each one has been a help and a step toward getting my life back were it should be, living instead of wishing it was over to end all the agony I went through everyday before meeting my medical superheros. Anyone wishing to have a doctor who cares and a medical staff that treats you the same way they would their family , needs to call and make an appointment with the closest thing you will ever see to that old fashioned, house call, friend of the family doctor of days gone by and give this wonderful team of professionals a call because it had to be magic that brought this dream team together and once the word is out it will be hard to see what REAL doctors and a great staff can actually do for your mind , body and soul.

2
★★★★★

When I went to Ravenscroft for the first time it was after spending 10 years of going to doctor after doctor. I felt used abused and was about to give up on life due to the pain, confusion, unresolved medical issues and just plain out medical personal treating me like a number, even worse treating me like a quick buck. I went to Ravenscroft based on my husbands request and brought along about 8 years of medical records, tests and surgery and emergency room visits reports. I met with Dr Wizeman and his assistant who talked with me answered many many questions and after a few months have totally changed my life. I still have a long way to go and know now that my medical issues are REAL not in my head, and the time delayed in treatment makes my medical issues harder and longer to get a good handle on. Thank God for every person I have been in contact with there because each one has been a help and a step toward getting my life back were it should be, living instead of wishing it was over to end all the agony I went through everyday before meeting my medical superheros. Anyone wishing to have a doctor who cares and a medical staff that treats you the same way they would their family , needs to call and make an appointment with the closest thing you will ever see to that old fashioned, house call, friend of the family doctor of days gone by and give this wonderful team of professionals a call because it had to be magic that brought this dream team together and once the word is out it will be hard to see what REAL doctors and a great staff can actually do for your mind , body and soul.

Pros: Waiting room, Doctors, Staff, Communications, Wait time,

Cons: Not next door to my house

 

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