Cpi Security Systems

★★☆☆☆
  • 4200 Sandy Porter Rd

    Charlotte, NC 28273

    Map & Directions
  • 704-639-9796

Wholesalers

Wholesalers
More choices in Charlotte:
Resultset_next

Alarm Protection Svc Inc

2910 Harrison StSte B Batesville, AR

Resultset_next

O C Security Systems

650 Lawrence St Batesville, AR

2.3333 6
Hi! Sign in to let us know how Cpi Security Systems was?
Write a Review
.

After reading some of the other reviews, I'm seeing a pattern with CPI Security and I'm curious if any attorneys (or others) have any comments to the following. I signed up for service with CPI and did not realize that I was signing up for 5 years!! After a year, I was transferred with my job out of state. CPI does not provide service in that state, so I couldn't transfer my service. One of the fundamentals of contract law is that there must me consideration (something at stake) on both sides for the contract to be enforceable. For example, when AT&T makes you sign a two year agreement to subsidize the cost of your iPhone by $300, they want to recover this subsidy over the two year period. With CPI, there is no connection between the amount that they are subsidizing and the length of the contract! My CPI salesman made such a big deal about how much equipment my house already had so that CPI would not have to install very much equipment. The only thing they did was put two touchpads (maybe $50 each), a brown panel to connect everything ($50) and an hour for the installer (maybe $100). I can understand that CPI wants to recover their $250. But for 5 years? This is a racket indeed. Now CPI is coming after me for the balance. Really guys?

1
★☆☆☆☆

After reading some of the other reviews, I'm seeing a pattern with CPI Security and I'm curious if any attorneys (or others) have any comments to the following. I signed up for service with CPI and did not realize that I was signing up for 5 years!! After a year, I was transferred with my job out of state. CPI does not provide service in that state, so I couldn't transfer my service. One of the fundamentals of contract law is that there must me consideration (something at stake) on both sides for the contract to be enforceable. For example, when AT&T makes you sign a two year agreement to subsidize the cost of your iPhone by $300, they want to recover this subsidy over the two year period. With CPI, there is no connection between the amount that they are subsidizing and the length of the contract! My CPI salesman made such a big deal about how much equipment my house already had so that CPI would not have to install very much equipment. The only thing they did was put two touchpads (maybe $50 each), a brown panel to connect everything ($50) and an hour for the installer (maybe $100). I can understand that CPI wants to recover their $250. But for 5 years? This is a racket indeed. Now CPI is coming after me for the balance. Really guys?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

took an appointment with the local salesman and they did not show. The CPI called me later to schedule the appointment again.

1
★☆☆☆☆

took an appointment with the local salesman and they did not show. The CPI called me later to schedule the appointment again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

In my experience, all alarm companies are shady and will stop at nothing to make money. I have had many problems with CPI Security but would still choose them over other alarm companies in Charlotte. Just please read your contract very carefully and know what you are getting into. Here are my comments on CPI.

THE GOOD:
They have the fastest response rate in Charlotte. I am also very happy with their customer service and support over the phone. The few times I had to deal with them, they were very nice and knowledgeable.

THE BAD:
-We had a salesperson who did not know what he was doing (or he intentionally lied to us). We signed up for the package which was $0 upfront plus about $36 per month in monitoring. He came to our house and said everything would be fine. A few weeks later the installation guy came out and told us we had to pay $374 in equipment fees because our house was built on slab and that required the use of more expensive wireless sensors. We ended up paying the $374 for the wireless equiptment hoping we could at least use it after our contract expired.

-The contract has some terms in it that you must be aware of. The default length is 60 months (5 years) and it will automatically renew for 5 more years unless you send them a certified letter canceling 60 days before the end of your contract. You must negotiate this down to 36 months and make a note in your calendar to follow the proper cancelation procedures.

-CPI owns the "Central Station Reporting Device" which is basically the brains of the entire alarm system. After your contract is over, they will remove it making the rest of your equipment useless. This really stinks if you are like me and paid almost $400 upfront plus $36 per month for three years and have nothing to show for it at the end (I was hoping to at least use it as a door chime).

BOTTOM LINE:
Read and understand your contract and read all the reviews here to know what you are getting into before you sign.

3
★★★☆☆

In my experience, all alarm companies are shady and will stop at nothing to make money. I have had many problems with CPI Security but would still choose them over other alarm companies in Charlotte. Just please read your contract very carefully and know what you are getting into. Here are my comments on CPI.

THE GOOD:
They have the fastest response rate in Charlotte. I am also very happy with their customer service and support over the phone. The few times I had to deal with them, they were very nice and knowledgeable.

THE BAD:
-We had a salesperson who did not know what he was doing (or he intentionally lied to us). We signed up for the package which was $0 upfront plus about $36 per month in monitoring. He came to our house and said everything would be fine. A few weeks later the installation guy came out and told us we had to pay $374 in equipment fees because our house was built on slab and that required the use of more expensive wireless sensors. We ended up paying the $374 for the wireless equiptment hoping we could at least use it after our contract expired.

-The contract has some terms in it that you must be aware of. The default length is 60 months (5 years) and it will automatically renew for 5 more years unless you send them a certified letter canceling 60 days before the end of your contract. You must negotiate this down to 36 months and make a note in your calendar to follow the proper cancelation procedures.

-CPI owns the "Central Station Reporting Device" which is basically the brains of the entire alarm system. After your contract is over, they will remove it making the rest of your equipment useless. This really stinks if you are like me and paid almost $400 upfront plus $36 per month for three years and have nothing to show for it at the end (I was hoping to at least use it as a door chime).

BOTTOM LINE:
Read and understand your contract and read all the reviews here to know what you are getting into before you sign.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

....I guess the security is fine......BUT....before you sign w/ them.....REVIEW, REVIEW, REVIEW the length of contract!!!! If you move within 5 years......you are LIABLE for the remainder of the money on the contract!!!!!! Even if you move out of state where CPI does not have service........you are liable.

This is very poor.....and a bit of a racket.

1
★☆☆☆☆

....I guess the security is fine......BUT....before you sign w/ them.....REVIEW, REVIEW, REVIEW the length of contract!!!! If you move within 5 years......you are LIABLE for the remainder of the money on the contract!!!!!! Even if you move out of state where CPI does not have service........you are liable.

This is very poor.....and a bit of a racket.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Just had a near-terrible experience with CPI before we even had the service installed.

Local salesman came to the house and gave us the spiel. We decided to go with CPI for several reasons, and then when the topic of deposit payment came up, my wife and I explained that we didn't have the money in our bank account at that time because we had just spent so much on moving into our first house. Xxxxx was quick to assure us that it wasn't a problem at all, and that he understood completely. He promised that he would hold the check until the date of installation, which we scheduled for 3 weeks out when we would have plenty of money for the costs. There was an explicit understanding between the 3 people there that the deposit check would be held until then.

A few days later I checked my bank account to find that I was severely overdrafted because the check was cashed. The situation was about to ruin our finances for the entire next week, and I was furious. When I spoke with the sales manager for the area, he informed me that he would not authorize a refund of any of the overdraft fees caused by Xxxxxx' actions because Xxxxxx told him that he didn't remember this part of our discussion.

Basically, I felt like Xxxxxx told us anything he could to make the sale and then disregarded his promises to his customers and did the opposite of what was agreed. And then his manager backed him up without a moment's hesitance.

I was beginning to feel that resolution was hopeless until later on I got a personal call from the sales director at headquarters, who was apologetic and laid out options for setting this straight.

Moral of the story is when you have an issue, take it to the right people at the top.

3
★★★☆☆

Just had a near-terrible experience with CPI before we even had the service installed.

Local salesman came to the house and gave us the spiel. We decided to go with CPI for several reasons, and then when the topic of deposit payment came up, my wife and I explained that we didn't have the money in our bank account at that time because we had just spent so much on moving into our first house. Xxxxx was quick to assure us that it wasn't a problem at all, and that he understood completely. He promised that he would hold the check until the date of installation, which we scheduled for 3 weeks out when we would have plenty of money for the costs. There was an explicit understanding between the 3 people there that the deposit check would be held until then.

A few days later I checked my bank account to find that I was severely overdrafted because the check was cashed. The situation was about to ruin our finances for the entire next week, and I was furious. When I spoke with the sales manager for the area, he informed me that he would not authorize a refund of any of the overdraft fees caused by Xxxxxx' actions because Xxxxxx told him that he didn't remember this part of our discussion.

Basically, I felt like Xxxxxx told us anything he could to make the sale and then disregarded his promises to his customers and did the opposite of what was agreed. And then his manager backed him up without a moment's hesitance.

I was beginning to feel that resolution was hopeless until later on I got a personal call from the sales director at headquarters, who was apologetic and laid out options for setting this straight.

Moral of the story is when you have an issue, take it to the right people at the top.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

CPI did an excellent job of installing our system, and have come out a handfull of times for troubleshooting and maintenance. We've been consistently pleased with the customer service we've received, and recommend them to all our friends.

5
★★★★★

CPI did an excellent job of installing our system, and have come out a handfull of times for troubleshooting and maintenance. We've been consistently pleased with the customer service we've received, and recommend them to all our friends.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Cpi Security Systems

CPI has been protecting families and businesses since 1976 and is the largest locally owned and operated security company in the Southeast. CPI has invested over nine million dollars to create the most advanced central monitoring station in the country, located in Charlotte North Carolina. Its only purpose is to serve CPI customers with the fastest response time during a burglary, fire or medical emergency, and to provide the best in Customer Care.

More about Cpi Security Systems

Protection against fire, medical and intrusion for both Residential and Business customers. Dedicated 24-hour U.L. Listed Monitoring Station. 24-Hour Customer Care Department. CPI "Service Plus" & Equipment Warranty. No False Alarm Guarantee!

 

Wait, you're the expert.

If you've been to or used Cpi Security Systems, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review