Green Country Service, Inc.

★★★☆☆
Go Green! With Green Country
  • 2806 Cheek Rd

    Durham, NC 27704

    Map & Directions
  • 919-471-0958

Home Construction & Remodeling

Home Construction & Remodeling
More choices in Durham:
Resultset_next

Davy's Heating & Air Conditioning, Inc.

2700 Haggen Lane, #172 Chico, CA

Resultset_next

Yoder's Refrigeration Heating

3150 CA-32 Chico, CA

2.6 5
Hi! Sign in to let us know how Green Country Service, Inc. was?
Write a Review
.

"We want to express our appreciation of the quick, complete, and professional work that you did. Starting with Nick and the comprehensive estimate he did for us to the men who did the work, everything was done quickly and correctly, not something you experience very often in today's world. You can be assured that we are going to highly recommend your services to anyone who may need what you offer." - Bill & Sandy M.

5
★★★★★

"We want to express our appreciation of the quick, complete, and professional work that you did. Starting with Nick and the comprehensive estimate he did for us to the men who did the work, everything was done quickly and correctly, not something you experience very often in today's world. You can be assured that we are going to highly recommend your services to anyone who may need what you offer." - Bill & Sandy M.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Well, first i want to say these guys have been referred to me by over 5 different people when i need my A/C fixed. I read the reviews and was shocked because i haven't seen any of this and all the people i talked to haven't either. Apparently these people writing these negative reviews are just the type of customer that cant be pleased at all (we all know people like that)!

I called them and the girls in the office were awesome! They were polite and got straight to my problem and i felt as if they were truly concerned and not as if i were another customer just calling for a repair.

I had a technician out in the time frame that i was told and the tech was uniformed with his name on his shirt which made me feel that this guy was legit. He put boot covers on to keep any dirty out of my house which i like since i just replaced my carpet. He got straight to my problem and then used his price book to give me a repair price. I like this because i wasn't worried about being charged by the hour (you know how that can go after someone takes their sweet time to rack up the time). Within 30 mins he had the A/C back up and running. He explained to me exactly what happened and why the part failed. I don;t know anything about my A/C unit but i know he does and that made me feel better.

I was sooo happy with the service provide i signed up on the annual service contract to keep my system working. Thank a lot guys and i look forward to working with you in the future!

2
★★★★★

Well, first i want to say these guys have been referred to me by over 5 different people when i need my A/C fixed. I read the reviews and was shocked because i haven't seen any of this and all the people i talked to haven't either. Apparently these people writing these negative reviews are just the type of customer that cant be pleased at all (we all know people like that)!

I called them and the girls in the office were awesome! They were polite and got straight to my problem and i felt as if they were truly concerned and not as if i were another customer just calling for a repair.

I had a technician out in the time frame that i was told and the tech was uniformed with his name on his shirt which made me feel that this guy was legit. He put boot covers on to keep any dirty out of my house which i like since i just replaced my carpet. He got straight to my problem and then used his price book to give me a repair price. I like this because i wasn't worried about being charged by the hour (you know how that can go after someone takes their sweet time to rack up the time). Within 30 mins he had the A/C back up and running. He explained to me exactly what happened and why the part failed. I don;t know anything about my A/C unit but i know he does and that made me feel better.

I was sooo happy with the service provide i signed up on the annual service contract to keep my system working. Thank a lot guys and i look forward to working with you in the future!

.

I had hired them to install 2 ac systems in my new home, at a time they needed a job. So they were quick to start. When it came around to complete the job they were a little busy. Now everything changes with them. You cant get anyone on the phone, or you get the "I will pass it on" from the girl at the desk.

Finally, after waiting a month, and numerous calls and faxing, I get someone out to finish. It took them over 3 weeks to do less than one week of work. Being a construction contractor myself, I am aware of how jobs progress, and what trained employees look like.

After them "completing" the job, there were several things in the scope of the contract they had left out. Most of the things I could just do myself, so I did. However, the gas piping had not been completed, and thus the range would not work. The building department would not give a certificate of occupancy without the range working, and they were the last ones to hold up my final. After more than 10 calls into the office as Mark wont take your calls, and me finally letting the receptionist feel my frustration, I get a call from Mark (wow). I was told that they had done everything they were paid for. I explained that I can not get a final inspection and the range needs to be connected as he was already aware. Finally I get a truck out to install the line, followed by a bill for $360.00 for extra work.

They had not provided extra work, but rather had charged extra for something in their contract. It left things in an unworkable state, with no more way of communication with them.

I recently had a unit stop working. I thought I should bring out the olive branch and make peace if possible. But Mark, being a bit stubborn and always right, refused. Now I am finding out the problem is due to an improper installation in one of the components. I will pay to get it fixed.

I have been a contractor for over 30 years. I would rate this company very low, and suggest you go elsewhere. While they are capable of doing a good job, their owner maintains an attitude that is very poor but "always right".

0
★☆☆☆☆

I had hired them to install 2 ac systems in my new home, at a time they needed a job. So they were quick to start. When it came around to complete the job they were a little busy. Now everything changes with them. You cant get anyone on the phone, or you get the "I will pass it on" from the girl at the desk.

Finally, after waiting a month, and numerous calls and faxing, I get someone out to finish. It took them over 3 weeks to do less than one week of work. Being a construction contractor myself, I am aware of how jobs progress, and what trained employees look like.

After them "completing" the job, there were several things in the scope of the contract they had left out. Most of the things I could just do myself, so I did. However, the gas piping had not been completed, and thus the range would not work. The building department would not give a certificate of occupancy without the range working, and they were the last ones to hold up my final. After more than 10 calls into the office as Mark wont take your calls, and me finally letting the receptionist feel my frustration, I get a call from Mark (wow). I was told that they had done everything they were paid for. I explained that I can not get a final inspection and the range needs to be connected as he was already aware. Finally I get a truck out to install the line, followed by a bill for $360.00 for extra work.

They had not provided extra work, but rather had charged extra for something in their contract. It left things in an unworkable state, with no more way of communication with them.

I recently had a unit stop working. I thought I should bring out the olive branch and make peace if possible. But Mark, being a bit stubborn and always right, refused. Now I am finding out the problem is due to an improper installation in one of the components. I will pay to get it fixed.

I have been a contractor for over 30 years. I would rate this company very low, and suggest you go elsewhere. While they are capable of doing a good job, their owner maintains an attitude that is very poor but "always right".

Pros: Lots of trucks

Cons: Can never get one out

.

They installed HVAC unit in our house, but when it wasn't working properly, they billed us for the follow up visits and refused to drop the bill! AVOID!

0
★☆☆☆☆

They installed HVAC unit in our house, but when it wasn't working properly, they billed us for the follow up visits and refused to drop the bill! AVOID!

Pros: Cheap- but not even worth it

Cons: Terrible service

.

Avoid. Way overpriced. I had to have other vendors out to correct Green Country?s work and they all said their replacement part charges are ridiculous. Watch out for inflated labor charges.

0
★☆☆☆☆

Avoid. Way overpriced. I had to have other vendors out to correct Green Country?s work and they all said their replacement part charges are ridiculous. Watch out for inflated labor charges.

Cons: Way too expensive.

Wait, you're the expert.

If you've been to or used Green Country Service, Inc., leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review