Moore Ann G Od - Vision Park Optometry

I just got two fabulous new pairs of glasses from VisionPark, ordered during their ogi and JeeVice trunk shows recently, and I love them both! I feel like a rockstar in my new sunnies and love the sleek, modern look of my titanium frames to wear while driving. The staff is great - very personable and genuine - and take customer service to the next level. When I picked my new shades up they gladly tightened and cleaned my old sunglasses (not purchased from VisionPark) free of charge. Highly recommended!

Pros: Great selection, personalized service, attention to detail

Posted 05/08/09

As a photographer, my eyesight is everything to me. I don't settle for average or OK when it comes to choosing an eye care practice. They have to be absolutely top-notch. It is critical that I be able to trust my eye doctor and feel confident in their ability to care for my most valuable asset - my vision.

I have used the services of both Dr. Moore and Dr. Kuchenreuther (aka Dr. K) and both have exceeded my expectations. I have never felt rushed, or that I was just another patient. They take the time to answer my questions and explain the procedures and why they are necessary.

I wear both glasses and contacts, so I've had the opportunity to work with their opticians and contacts specialists. They have always been knowledgeable (I ask a lot of technical questions), friendly and professional. I love that they keep up on all the latest trends in eyewear -- both in fashion and technology.

As a regular patient, I've been invited to several special events in their practice as well. They often have reps from various frame designers set up trunk shows in their showroom to let people see and purchase the latest cool frames that are not always available in the showroom. I also noticed that the events are sometimes tied to charitable efforts - always cool.

Pros: Clean modern office, courteous, professional staff

Cons: none

Posted 05/04/09

Dr. Moore was very helpful in explaining to me my options in contact lenses. I have a very difficult prescription and she made the best recommendation for my circumstances but not after explaining all my options. Her chair-side manner is great. The wait in the office for the appt was short. They do excellent follow up and provide any additional help you may need with your contacts. I needed them to be worked on some more at the lab and they took care of that quickly.

Pros: knowledgeable and thorough doctors

Cons: none that I have experienced

Posted 04/23/09

I was a new patient to this practice, and I will NOT be returning to this office next year. My appointment was originally for 9:30 on a Tuesday. 20 minutes before my appointment, as I was walking out the door, I received a phone call from the office telling me that the doctor would not be in. They offered me a 10:30 appointment the same day with another doctor, or an appointment on another day. Since I had already planned my entire day around this appointment, I took the 10:30 appointment. I arrived 5 minutes early, and ended up sitting for another 30 minutes, waiting on the doctor. Finally, I saw the doctor, who explained that the other doctor had called in sick. I told him I understood, but didn't understand why I was told only 20 minutes before my appointment was to take place. The doctor then told me that I had to submit to a "contact fitting" session to make sure that my contacts were the right fit for me. Nevermind that I told him that I had been wearing these same brand of contacts for over ten years. I know that other offices make contact wearers go through this process, but I continue to think it's just a money making scheme. And of course, this office didn't have my brand of contacts in stock. They said they would order a trial pair and have me come back in when they arrived, about 3-4 business days from then. SIX business days later, I still hadn't received a phone call from them, so called to inquire. The "contact specialist" informed me that the order hadn't even been placed!!! She said she would have the doctor (who is also the office manager) call me back today. I'm awaiting the phone call, but am not expecting much from this office who has already repeatedly demonstrated their incompetence. At this point, I'm considering filing a complaint with my insurance company to deny Vision Park payment, so I can take my insurance money and go somewhere else.

Pros: clean office

Cons: incompetent, unorganized staff and doctor, unnecessary "required" procedures

Posted 12/10/08

I've had some bad eye-doctor experiences, but I went to see Dr. K based on reviews I found here and elsewhere. Friendly staff is highly important to me, and these folks couldn't be any nicer. They all know what they're doing and they all take the time to talk, which is rare to find, especially in doctors. I never felt rushed...and I felt heard. The men in the glasses shop were great about finding the right frame for me. I honestly couldn't have had a better experience!

Pros: friendly and knowledgable staff

Cons: range of available frames was good but not excellent

Posted 04/09/08

awesome eyecare experience.....these dr.'s really care about their patients....i love the new location...

Posted 09/12/07

This office moved from Capital Blvd to a MUCH more convenient location at the intersection of Strickland and Creedmoor Rd. MUCH more professional office and nicer area!!! The doctors are very caring and willing to accommodate my busy schedule. A friend of mine was even seen on a Saturday for an emergency appointment. (Something was in her eye) The staff was very helpful answering my insurance questions and not sour faced people that you see at some offices. When my husband was looking at glasses the optician's took SO much time with him, helping him pick the perfect pair. We will definitely recommend this office to all our family and friends! A great experience all around.

Pros: NEW LOCATION! Friendly Staff!

Cons: none

Posted 09/12/07