Carolina Mobility & Seating

★☆☆☆☆
  • 1001 American Way

    Apex, NC 27502

    Map & Directions
  • 919-303-0902

About Carolina Mobility & Seating

Transportation & Storage

Transportation & Storage
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I have a disabled child that has been given poor service for a couple of years now. This company makes thousands of dollars in revenue from my child. I feel that if we gernerate that much revenue we should get 1st class service. The slow and poor service comes from people that really dont know what it takes to find the right equipment for your child. I have had equipment purchased that did not work and now it is a dust collector. This has not happened once it has happened mutiple times. We had to have a stander and it was sized wrong and we had to wait 2 1/2 years before we could get another one. What a waste of public funds and our time from sales people who dont truely realize the problems they create. They dont try to get it right!!!! They just say we will have to deal with it because we cant return it.

My childs chair quit working and they said that it would take 2-3 weeks to find the problem. I told them that was not good enough. They said she has a manual back up that she could use that . If they lost the indepenance to walk for 2-3 weeks they would be mad just like I was. My child did not want to go to school after 2 days becuse she was stared at and made fun of. It took two weeks to fix the chair.This company is family owned and your complaints get nowhere.

I hade been with this company 6 years before I found one that did what all companys should be like. If you want the run around are the most expensive stuff this company is for you. If you want the best then find another company.

0
★☆☆☆☆

I have a disabled child that has been given poor service for a couple of years now. This company makes thousands of dollars in revenue from my child. I feel that if we gernerate that much revenue we should get 1st class service. The slow and poor service comes from people that really dont know what it takes to find the right equipment for your child. I have had equipment purchased that did not work and now it is a dust collector. This has not happened once it has happened mutiple times. We had to have a stander and it was sized wrong and we had to wait 2 1/2 years before we could get another one. What a waste of public funds and our time from sales people who dont truely realize the problems they create. They dont try to get it right!!!! They just say we will have to deal with it because we cant return it.

My childs chair quit working and they said that it would take 2-3 weeks to find the problem. I told them that was not good enough. They said she has a manual back up that she could use that . If they lost the indepenance to walk for 2-3 weeks they would be mad just like I was. My child did not want to go to school after 2 days becuse she was stared at and made fun of. It took two weeks to fix the chair.This company is family owned and your complaints get nowhere.

I hade been with this company 6 years before I found one that did what all companys should be like. If you want the run around are the most expensive stuff this company is for you. If you want the best then find another company.

Pros: Use to be a great company

Cons: Poor service from the top to the bottom

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...with the respect they deserve.We have used this company for many years. They have recently started caring more about how much they can profit and less about the client. My child was fitted for a power wheelchair and it is not right. I can't afford another chair and my insurance company is not paying for another chair for another 7 years. They don't want to admit blame or correct the issue. They don't know what they are doing. They do not show or offer other options. They present the most expensive idea and expect you to pay that. You must figure out on your own what your child needs. The Support Staff is NOT knowledgeable, no longer prompt, and lack friendliness.
They are NOT customer oriented, NOT responsive, and they fail at follow up. They do not answer emails or return phone calls. They fail to send the required paperwork to your doctor on time. You have to beg and beg for them to send it out three or four weeks later.
They "fail" to submit paperwork to the appropriate insurance company in a timely manner and months later are giving excuses with no apologies. This is a family run company and compliants about an employee is ignored. The owner is always too busy to respond to you because he is tied up with expanding his company. Don't waste your time with this company. Run as fast as you can in another direction.

0
★☆☆☆☆

...with the respect they deserve.We have used this company for many years. They have recently started caring more about how much they can profit and less about the client. My child was fitted for a power wheelchair and it is not right. I can't afford another chair and my insurance company is not paying for another chair for another 7 years. They don't want to admit blame or correct the issue. They don't know what they are doing. They do not show or offer other options. They present the most expensive idea and expect you to pay that. You must figure out on your own what your child needs. The Support Staff is NOT knowledgeable, no longer prompt, and lack friendliness.
They are NOT customer oriented, NOT responsive, and they fail at follow up. They do not answer emails or return phone calls. They fail to send the required paperwork to your doctor on time. You have to beg and beg for them to send it out three or four weeks later.
They "fail" to submit paperwork to the appropriate insurance company in a timely manner and months later are giving excuses with no apologies. This is a family run company and compliants about an employee is ignored. The owner is always too busy to respond to you because he is tied up with expanding his company. Don't waste your time with this company. Run as fast as you can in another direction.

Pros: Use to care about the client first

Cons: Only interested in how much they can profit NOW!!!

 

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