A-1 Heating & Air Conditioning

★☆☆☆☆

About A-1 Heating & Air Conditioning

Home Construction & Remodeling

Home Construction & Remodeling
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I do not normally write reviews or complain but I have never experienced such bad customer service. Everyone associated with this company could care less. From the receptionist/answering service to the technician, no one cares about you or whether they can fix your problem. In fact, I have serious doubts about A-! being able to fix anything. Absolute hassle all around. Don't say you were not warned!! I am giving 1 star because that is the lowest possible, however, that is generous.

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★☆☆☆☆

I do not normally write reviews or complain but I have never experienced such bad customer service. Everyone associated with this company could care less. From the receptionist/answering service to the technician, no one cares about you or whether they can fix your problem. In fact, I have serious doubts about A-! being able to fix anything. Absolute hassle all around. Don't say you were not warned!! I am giving 1 star because that is the lowest possible, however, that is generous.

Cons: Answering service, no callbacks,

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My insurance company assigned A-1 to repair my A/C unit and I have not been impressed. I made an appointment on my only day off and nobody showed. When I called, they didn't know who I was or why I was calling. Eventually, someone showed up and told me they would have to get a part. Since then (nearly 2 weeks), there has been no communication (even when I called to check). They have a receptionist whose sole purpose seems to be taking messages and having someone call back (or not...).

Terrible customer service.

0
★☆☆☆☆

My insurance company assigned A-1 to repair my A/C unit and I have not been impressed. I made an appointment on my only day off and nobody showed. When I called, they didn't know who I was or why I was calling. Eventually, someone showed up and told me they would have to get a part. Since then (nearly 2 weeks), there has been no communication (even when I called to check). They have a receptionist whose sole purpose seems to be taking messages and having someone call back (or not...).

Terrible customer service.

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