Gti East Auto Exchange & Svc

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About Gti East Auto Exchange & Svc

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Automotive
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Purchased a 2002 jeep Cherokee on March 23, 2013 and 7 days later the motor blew up in the car due to it was not serviced as advertised in the ad. I had taken the car back to the dealer as required on March 31, 2013. They looked at the car and told me to bring it back the following Wednesday. The motor blew up as I was driving on the interstate on the same night, March 30, 2012. I then had it towed to my house and had all the fluids checked in the car. None of them had been changed as advertised. The car had thrown a rod due to there was no oil in the car prior to them selling it to me. I then had to pay again to have the car towed from my house to the dealer. They stated that they did not have a tow truck but would have their mechanics look at the car and call me back. I have not received one phone call from them. It is now a week later and still no phone call from anyone at the dealer. I called them several times everyday and finally asked to speak to the owner. I have yet to hear back from him. Everytime I call, the salesman tells me that the owner is is on the way to the dealership and that he will ahve him acll me back. After no callback, I call back several times and everytime, the owner is conveniently on the way or gone out to get something to eat. After getting the run around for over a week, I go up to the dealership to try to talk to them. Now all of a sudden, the owner is conveniently out of town and the salesman states he cannot contact him. I am angry at this point and demand my 2500.00 down payment back. I notice that the salesman is conveniently recording our conversation without telling me. Now all of a sudden the salemans is able to contact the owner on the phone. At first they tell me they want another 750.00. They then tell me they want another 500.00. Then they tell will buy a motor for the car and finance it and add it to the amount already financed. I ask him why should I give them any more money for a car that they claim they service and it never was causing the motor to blow up. I ask that they put the 2500.00 downpayment towards a new car to try to work something out with them and they refuse that also. They are only interested in getting more money from me. I refuse to give them any more money and tell them that I want a refund of my 2500.00 which they refuse. They now have the car and my 2500.00 downpayment in their possession and I am out of my hard earned money. Some one should really investigate this company for shady business practices. I have filed a complaint with the BBB and instend on getting a lawyer and taking them to court. Car was purchased at GTI Auto North, 901 South Miami Blvd, Durham NC 27703. If there was a link to click a rating of zero, that's what I would click.

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★☆☆☆☆

Purchased a 2002 jeep Cherokee on March 23, 2013 and 7 days later the motor blew up in the car due to it was not serviced as advertised in the ad. I had taken the car back to the dealer as required on March 31, 2013. They looked at the car and told me to bring it back the following Wednesday. The motor blew up as I was driving on the interstate on the same night, March 30, 2012. I then had it towed to my house and had all the fluids checked in the car. None of them had been changed as advertised. The car had thrown a rod due to there was no oil in the car prior to them selling it to me. I then had to pay again to have the car towed from my house to the dealer. They stated that they did not have a tow truck but would have their mechanics look at the car and call me back. I have not received one phone call from them. It is now a week later and still no phone call from anyone at the dealer. I called them several times everyday and finally asked to speak to the owner. I have yet to hear back from him. Everytime I call, the salesman tells me that the owner is is on the way to the dealership and that he will ahve him acll me back. After no callback, I call back several times and everytime, the owner is conveniently on the way or gone out to get something to eat. After getting the run around for over a week, I go up to the dealership to try to talk to them. Now all of a sudden, the owner is conveniently out of town and the salesman states he cannot contact him. I am angry at this point and demand my 2500.00 down payment back. I notice that the salesman is conveniently recording our conversation without telling me. Now all of a sudden the salemans is able to contact the owner on the phone. At first they tell me they want another 750.00. They then tell me they want another 500.00. Then they tell will buy a motor for the car and finance it and add it to the amount already financed. I ask him why should I give them any more money for a car that they claim they service and it never was causing the motor to blow up. I ask that they put the 2500.00 downpayment towards a new car to try to work something out with them and they refuse that also. They are only interested in getting more money from me. I refuse to give them any more money and tell them that I want a refund of my 2500.00 which they refuse. They now have the car and my 2500.00 downpayment in their possession and I am out of my hard earned money. Some one should really investigate this company for shady business practices. I have filed a complaint with the BBB and instend on getting a lawyer and taking them to court. Car was purchased at GTI Auto North, 901 South Miami Blvd, Durham NC 27703. If there was a link to click a rating of zero, that's what I would click.

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